Project Manager Customer Service
Resume:
Joppa, MD *****
*****.******@*******.***
Mario Anthony LePore
Career & Skills Summary
• Over eleven years experience with audiovisual systems design, specification, integration, support & programming for video teleconferencing,
distributed audio/video, speech and visual reinforcement equipment & wireless communication systems.
• Advanced rigging skills for large venue speakers, speaker arrays, motorized projection screens, winch systems, theatrical and live performance
peripheral devices.
• Five years experience with communication systems, public safety systems installation, integration, maintenance and troubleshooting.
• Equipment – AMX, Crestron, Mediatech Control, Extron, BiAmp, Shure, Crown, Clearcom, FSR, Audio Video distribution amplifiers/devices,
Matrix Switchers/Scalers, Annotation overly devices.
• Proficiency with major Microsoft applications: Excel, Visio, Project, Word and Outlook; PC setup
• Trade skills: Cabling (voice, video, data), Electrical (120V), Plumbing, Carpentry, Masonry, Flooring.
Professional Experience
Project Manager, Mid-Atlantic Region, Mediatech Inc., Baltimore, MD
Mar 2009 – June 2010
• Responsible for the overall design, engineering, management and integration of audiovisual systems.
• Expertise with design, engineering and production logistics for custom audiovisual integrated furniture and appliance solutions.
• Developed and presented project schedules, tracking and reporting contract deliverables to management, customers and project teams.
• Fiscal accountability for inventory adjustments against bill of materials, cost effective personnel and resource scheduling, subcontractor
management and change order administration.
Notable projects managed:
- Montgomery College (all campuses, automated classroom technology and furniture integration)
- UMBC University Center, CASTLE (automated classroom technology and furniture integration)
- Howard Community College (automated classroom technology and furniture integration)
Project Manager, SPL Integrated Solutions, Columbia, MD
Feb 2007 – Mar 2009
• Responsible for the overall installation and integration of simultaneous large and small scale commercial audiovisual systems projects.
• Served as the liaison between the company, customer and project teams to facilitate required contractual modifications.
• Accountable for meeting ratified contractual schedules and completion dates.
• Fiscal accountability for inventory adjustments against project BOM, cost effective personnel and resource scheduling, subcontractor management
and change order administration.
• Developed, presented and published project schedules in-line with mandated project deliverable dates.
Notable projects managed:
- The Greenbrier Resort, Greenbrier WV, Phase one renovation, (distributed audio, dance floor
audio/lighting integration).
- GSA PBS, Washington DC, (state of the art conference room, VTC, source control).
Project Manager, Nelson White Systems, Inc., Baltimore, MD
Oct 2005 – Feb 2007
• Responsible for the installation and integration of simultaneous commercial audiovisual projects.
• Performed as a liaison between the company, project consultants and the customer.
• Responsible for contract administration and execution, including billing requirements, cost containment and resource management.
Notable projects managed:
- The National Labor College, Lane Kirkland Center, Silver Spring MD, (ballroom, video
teleconferencing, distance learning and digital signage/way finder solutions).
- City of Frederick local government, (audiovisual support system).
- Calvert County local government, Commissioners Hearing Room, (live production, live streaming, archiving).
- Sandy Spring Friends School, Sandy Spring MD, (Performing Arts Center audio system).
Project Manager (short term contractual position) Washington Professional Systems Inc., Wheaton, MD
Jul 2005 – Oct 2005
• Provided integration management for audiovisual systems at Temple University’s Student Center in Philadelphia, PA. This state of the art venue
consisted of live music systems; professional 35mm movie theater systems, game room sound, acoustically tuned TV room system and custom video
signage/way finder marquee.
Project Manager, Design & Integration, Inc., Baltimore, MD
Mar 2002 – Jul 2005
• Responsible for entire project life cycle for simultaneous audio and video projects.
• Managed field integrations including all personnel assigned to project.
• Accountable for projects being on time and under budget.
• Served as primary liaison for customer.
• Developed, presented and published project schedules.
• Maintained inventories, procured all project related equipment and installation supplies.
• Developed company safety and health plans, recruitment of installation technicians.
Notable projects managed:
- Strathmore Concert Hall, Rockville, MD.
- Maryland Institute College of Art, Baltimore MD., Brown Center Theater
- American University, Washington DC., Greenberg Theater
- Mandarin Oriental Hotel, Washington DC., Presidential Suite and Conference Center/Ballrooms
- Carroll County Community College, Carroll County MD., Performing Arts Center
- Majestic Theater, Gettysburg PA, (historical renovation).
- Carroll Theater, Westminster MD, (historical renovation and additional performing art spaces).
Communications Specialist, Teltronic of Baltimore, Inc.
Dec 2000 – Mar 2002
• Researched, evaluated, and provisioned mobile and portable communications and wireless networking solutions accurately serving customer
requirements.
• Assisted customers in the development of communications programs.
• Actively developed, maintained and expanded customer base.
• Tracked all potential customer prospects, purchasing trends and repeat business.
• Provided professional customer service with respect to customer requested timeframes.
• Accurately completed all required paperwork to ensure proper billing.
Installation Technician, Teltronic of Baltimore, Inc.
Jul 1997 – Dec 2000
• Under minimal supervision, performed installation, monitoring, maintenance, configuration, and troubleshooting of base station radios/repeaters
and associated RF propagation systems.
• Installed mobile public safety equipment including: light bars, sirens, strobe lights, roll cages, emergency light flashing units, video monitoring
equipment, thermal imaging equipment.
• Installed mobile communications including cellular phones, radio, dispatch, audio/video and GPS.
• Completed shop improvement projects. Maintained accurate time logs. Received and delivered time sensitive materials and equipment.
Installation Technician, Apple Security Products, Baltimore, MD
1996 – 1997
Coordinated and professionally installed security alarm systems.
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Integrated and installed fire-sensing equipment.
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Solved customer service related issues.
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Maintained full inventory of installation supplies and tools.
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Certifications
Electronic Security Technician
Commonwealth of Virginia, Department of Criminal Justice Services
United States Military Experience
United States Air Force, Active Duty, 1987 – 1992, Honorable Discharge
Maryland Air National Guard, 1992 – 1997, Honorable Discharge
Opportunity provided to serve the United States in multiple positions fostering development of many business administration qualities such as strong ethics,
interpersonal skills and a commitment to quality.
Martin State Airport, Middle River, MD
1992 – 1997
Security Response Team Leader / Security Policeman
• Responsibilities included a combination of all prior active duty responsibilities and the addition of specific State of Maryland requirements.
Malmstrom Air Force Base, Great Falls, MT
1991-1992
Security Response Team Leader / Security Policeman
Responded to any contingencies affecting National assets.
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Provided immediate response to all alarm and duress situations.
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Supervised and directed members of assigned team.
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Acted as an integral part of the Missile Field Response force.
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Flight Security Controller
Directed the response of multi-person combat task force.
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Controlled access to multiple sensitive sites and control facilities.
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Maintained a daily blotter of all incidents, accidents, and events.
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Supervised all Airmen assigned to designated launch control facility.
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Maintained proficiency in all service related skills, protocols and assets.
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RAF Bentwaters, Ipswitch, Suffolk County, UK
1988 – 1991
Security Response Team Leader
Provided security for A-10 aircraft, related national assets and priority resources.
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Flight Security Controller / Armory and Munitions Controller.
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Directed the response of a 44 person combat task force.
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Maintained a daily blotter of all incidents, accidents, and events.
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Monitored all alarms and activity within assigned area.
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Responsibility included controlling firearms, munitions and police related equipment on a daily basis.
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Accountable for multi-million dollar inventory.
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Controlled access to high priority and sensitive areas.
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USAF Elite Security Force Member
• Responded to situations involving national assets and priority resources.
• Sustained rigorous training, standardization, and evaluation.
Education
Community College of the Air Force, Worldwide locale
1987 – 1997
1996 – Total Quality Management Course, Baltimore, MD
1991 – Non-Commissioned Officers Prep School, Woodbridge, UK
1991 – Air Base Ground Defense School, Wrightstown, NJ
1987 – 1988 USAF Policy Academy, San Antonio TX
1987 – Basic Military Training School, San Antonio, TX
References
Stephen Sears, Director, Desktop Computing Services
Johns Hopkins Hospital, Baltimore MD 410-***-**** ******@****.***
Delbert Jones, Senior Project Engineer, Engineered Systems Group
Washington Professional Systems, Wheaton MD 240-***-**** ****@********.***
Robert Miranda, Owner
Eye Com, Kingsville MD 443-***-**** ***.******@*****.***
Brian Schulz, Broadband Systems Engineer
Tessco Technologies, Hunt Valley MD 410-***-**** *******@******.***
Lou Gallo, Owner
Mediatech Inc., Holly Hill FL 386-***-**** ***.*****@***********.***
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