Administrative Assistant Customer Service

YVONNE TANN-JONES ** RUNYON AVENUE SOMERSET, NJ **873 917-***-****

**********@*****.***

S U M M A RY

Reliable and professional Administrative Assistant with extensive high level support experience. Proven ability to effectively

meet deadlines in a fast paced environment, highly skilled in all aspects of support including coordinating conferences, projects,

meetings and travel. Provides excellent customer service, maintains company and client confidentiality and exhibits vase

knowledge and professionalism in this role. Utilizes and demonstrates strong organizational planning and communication skills.

Energetic and self motivated achiever and eager to meet new challenges.

P R O F E SS I O N A L E X P E R I E N C E

CHUBB & SON A DIVISION OF FEDERAL INSURANCE CO., (KELLY SERVICES) WARREN, NJ 2009 - 2010

Licensing Specialist

Demonstrated exceptional time management skills working as a Licensing Specialist to the Agency Services

Department. Assisted with terminations of state appointments. Processed of appointment request by fax and

emails. Generated gap reports on a weekly basis for appointment extensions. State comparisons on excel

spreadsheet, Chubb database and NIPR (National Insurance Producer Registry). Processed PX forms

requesting producer background checks as well as handling the confidentiality of sensitive information.

Followed up on all email requests to branch assistants for writing companies to be opened in a timely manner

for producers to be appointed. Handled billing for all vendors and states on a monthly and weekly basis.

THE WEALTH FINANCIAL GROUP AN OFFICE OF METLIFE INSURANCE. CO., Piscataway, NJ, 2003 – 2008

Administrative Assistant to the Senior Financial Service Executive

Worked directly with the Senior Financial Service Executive in obtaining new business, scheduling appointments and preparing files

for perspective clients. Screened and reviewed telephone calls, mail and email according to priority. Processed applications for

annuities, life, long term care, and disability Insurance for clients. Reviewed all documents and verify signature for contacts and

agreements. Followed up on all medical exams, APS orders and communicated with underwriters, making sure cases are issued in

a timely manner. Facilitated business travel, expense reports, oversees all service work for clients. Managed executives’ time by

monitoring and adjusting calendars. Maintained confidentiality in the daily handling of sensitive information.

ASPEN MARKETING SOLUTIONS, N.Y.C, 2001 – 2002

Administrative Assistant to the President/Office Manager

Worked directly for the President and members of the Executive Team. Responsible for maintaining, coordinating and scheduling

calendar appointments for the President. Coordinated and arranged all travel for President and Executive Team. Composed

correspondence and prepared presentations. Prepared and coordinate Board Meetings and Senior Management Offsite. Managed

the purchase and repair of office equipment, supplies and maintain service contracts. Responsible for overall office management

on a day to day basis. Extensive telephone activity. Signed and distributed all mail and scheduled conference room. Managed the

upkeep of all office machinery. . Assisted with accounts payables and receivables.

METIOM, INC., N.Y.C, 2000 – 2001

Administrative Assistant to the Chief Financial Officer

Coordinated calendar for the chief Financial officer, produced expense reports, arranged travel, scheduled meetings and

conference calls with both internal staff and clients. Screened and reviewed telephone calls, mail and email according to priority.

Responsible for overseeing special projects and assisted staff members. Purchased office equipments, supplies and maintained

appropriate service contracts on all equipments Responsible for tracking cost center expenses and charges.

OFF TRACK BETTING, N.Y.C, 1994 – 2000

Customer Service Agent

Assist customers placing bets. Computed daily receipt and prepared cash receipt for daily deposits. Summarized and generated

report for all financials on a daily basis. Tracked daily attendance and provided instructional materials and training for all new hires.

SPIEGELS, N.Y.C, 1984 1994

Receptionist

Extensive telephone activity. Routed alls to appropriate person and/or department. Meet/Greet all visitors, guests and customers.

Responsible for intake of mail and distribution. Scheduled and managed conference rooms and managed the upkeep of office

machinery.

C O M P U T E R S K I L L S

Proficient in Microsoft Office (PowerPoint, Word & Excel, Outlook) Lotus Notes,

HP Digital Scanner, Producer Appointment Licensing Information system (PALIS), Producer Express, Adobe Acrobat

Reader, Smart Application, e New Business system.

E D U C AT I O N

Raritan Valley Community College, Somerset, NJ

Nursing, still attending

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