Project Manager Customer Service
Resume:
Darenda G. Bosl
*** ********* ***** *****, ** *4017
***.****@***.***
SR. SOLUTIONS ANALYST
Delivering Leadership for the Enterprise
PROFILE
Highly experienced analyst with a record of success leading development
teams from product concept through successful implementation. An
independent thinker who effectively utilizes interpersonal and analytical
competencies to successfully overcome the challenges of cross-departmental
communications, while effectively managing cross-functional teams and
skillsets.
A welcome addition to any project management team, with a demonstrated
ability to deliver highly critical projects with tight schedules and
budgets, willing, and able, to function in any role necessary to ensure
project success and on-time project delivery.
. Project manager and trainer for a number of new business processes
across diverse departments and systems. Support all aspects of
business warehousing including writing, gathering, interpreting, and
developing applications. Constructed dash-board reporting with
graphics delivered via SAP portal for executive staff.
. Versed in training via Business Explorer and remote teaching via Moen
University and Jo-Ann Development Trainers. Assist and lead the
delivery of end-to-end custom change solutions including assessment,
design, development, implementation, and evaluation for standard,
proprietary, and business process applications.
CORE COMPETENCIES
Business Analytics . Program Management . Budget Management . Solution
Design . Design Strategy
Quality Assurance . Project Management . Leadership / Development . Risk
Assessment / Mitigation
Infrastructure Development . Change Management . Release Management .
Process Improvement
Performance Optimization . Software Engineering Leadership . Client
Relationship Management
Test Plans . Data Warehousing . Business Support . Business Process
Development
KEY PROFESSIONAL ACCOMPLISHMENTS
Business Support
- Implemented automated Critical Measurement Report (CMR) via Business
Explorer, continuously developing processes to improve productivity and
efficiency.
- Earned Team Excellence Award for Process Improvements and President's
Award for implementation of SAP in China and Canada.
- Provide CMR support to the executive team, providing training and
troubleshooting for invaluable analytical reports.
- Developed test plans for implementation of BW from 3.5 to 7.0 and
continually supported end-users and business process teams in data mining,
analysis, and configuration of business warehouse data.
Business Development
- Assisted in the blueprinting, development, documenting, and reporting of
coupon, daily sales, inventory, and traffic reporting from legacy systems
to the new business warehouse, providing guidance to all business users in
testing, implementing, and using new business processes and systems.
- Develop and advise on methodology expertise in the security structure for
the SAP system.
- Provided high-level troubleshooting for system issues in Moen Finance and
Jo-Ann Retail Stores.
- Created and implemented a marketing strategy for small captive insurance
agency.
DARENDA G. BOSL
PAGE 2
PROFESSIONAL EXPERIENCE
Full Details Available upon Request
Jo-Ann Stores, Inc. Hudson, OH
2007 to Present
Senior Solutions Manager 2009 to Present
Senior BW Analyst 2007 to 2009
Moen Incorporated North Olmsted, OH
2000 to 2007
Financial Planning Analyst II 2005 to 2007
Financial Planning Associate I I 2003 to 2005
Financial Planning Associate I 2000 to 2003
Bosl / Nationwide Insurance Agency Broadview Heights, OH
1995 to 2000
Owner
Promolink Incorporated Parma, OH
1992 to 1995
Office Manager / Bookkeeper
Jaco Manufacturing, Inc. Berea, OH
1988 to 1992
Customer Service Specialist
EDUCATION
Bachelor of Science, Business Management University of Phoenix.
CERTIFICATIONS / LICENSURE
Property and Casualty, Life and Health Insurance Licensure - Ohio Series
6 Certification
TECHNICAL PROFICIENCIES
SAP SAP Portal Business Objects Business Explorer - BEx Analyzer
PowerPoint, Microsoft Office Suite
Pillar Hyperion Enterprise
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