Project Manager Software Engineer
Resume:
Amit Behal, PMP
*********@*****.***
Career Summary
Result oriented IT professional with 12+ years of international experience
in developing, leading and managing software product development in
multiple industries. Extensive experience in project planning, execution,
monitoring and resource balancing with ability to support multiple
simultaneous projects; excels at communicating with stakeholders to provide
accurate reporting and information regarding the ongoing projects, risks
and initiatives. Experienced in coordinating, negotiating and motivating
vendors and off-shore teams in support of timeline and project
deliverables.
Experience
Infosys Technologies Limited
2009 -
Present
Multinational information technology services company.
American Express Technologies - Phoenix, AZ
2010
- Present
A leading global payments and travel company.
Platform Release Manager / Project Manager
Achievements
. Release manager managing the Release Management work-stream for
all of MYCA comprising of the NGI and WAS4 platforms, managing
releases for more than 120+ applications into the various
staging, pre-production and production environments.
. Performed audit of existing methodology, created and documented
procedures, estimating, tracking and metrics. Responsible to
present the metrics for the weekly/monthly business reviews and
constantly identifying and striving towards organizational
improvements where needed.
. Experienced leader with a track record of shipping high quality
products in a timely fashion and a proven ability to partner
across development, operations and program management.
. As the Platform Release Manager, work with 17+ Application
Release Managers representing different application portfolios.
. Manage a team working on the development of a monitoring tool to
track and record the platform & application health to help in
taking proactive measures based on the trends indicated by the
data being captured.
Languages/Tools: MS Project, MS Visio, CA Clarity, InfoWeb/InfoMan.
Wal-Mart Stores Inc. - Bentonville, AR
2009 - 2009
A leading retail, logistics & distribution management company.
Project Manager
Achievements
. Managing a strategically important EDI project impacting
multiple departments at Wal-Mart.
. Coordinating and facilitating a common understanding of the
project between the various business-units & IT users to reach a
mutually agreed scope for the project.
Languages/Tools: MS Project, MS Visio, CA Clarity, WorkBench
DHL - Scottsdale, AZ
2008
- 2009
DHL is the global market leader of the international express and logistics
industry.
Project Manager/Product Specialist
Achievements
. Coordinated and facilitated actions and technology decisions between
various departments for mutual objectives,involving IT & business
application owners totaling a potential roster of 100+
participants/resources globally to be directly managed or indirectly
coordinated via the functional groups in the DHL resource matrix.
. Managed transition of US developed and supported e-Commerce software
applications to sister datacenters located in eastern Europe &
Malaysia.
. Managed the legacy realignment project for software applications
interfacing with existing legacy US based applications to interface
with global applications providing similar functionality.
. Managed multiple projects for the DHL IVR solution, web-based e-
Commerce applications and backend software application working with
vendor and DHL teams across different time-zones.
. Worked closely with global product owners, account managers to prepare
responses to request-for-bids, request-for-proposal (RFP), creating
statement-of-work (SOW) and clarifying business requirements to
produce tangible cost and schedule estimates.
. Improved business relationships by successfully enabling
implementation of troubled but highly visible projects tied to
client's key initiatives.
. Managed multiple projects with budgets ranging from $15,000 to
$600,000 working closely with global product owners & account
managers.
. Reduced the active bug count for Import Express product by 90% over
the course of 15 months, resulting in a reduction of support cost for
the product.
Languages/Tools: Java, C++, VoiceXML, Eclipse, Nuance OSR, Nuance
RealSpeak, Genesys Voice Portal (GVP), MS Project, MS Visio, Planview,
Rational Clear Case, Weblogic 6.1/8.1/9.3, SharePoint, HP-UX, RHEL4/5,
J2EE, Web Services.
Mitel Corporation (formerly InterTel, Inc.) - Chandler, AZ
2004 - 2008
Mitel delivers smart unified communications solutions and applications for
organizations of all sizes combined with a full range of services that
include voice and data network design and traffic provisioning, custom
application development.
Team Lead / Software Engineer III
Achievements
. Managed the Messaging Central (Unified Messaging IVR solution) project
and the Unified Messaging OSE (Unified Communications) project.
Interfaced with the product owner, product validation, product support
and development team to schedule deliverables.
. Managed tickets created by both production support and product
validation groups for 3 different voicemail products.
. Promoted to leadership role to manage the sustaining efforts for all
voicemail products within a year-and-half of starting; scheduled and
coordinated project build and releases.
. Designed, developed and implemented speech enabled based Unified
Messaging products - Messaging Central and Enterprise Messaging. The
product supported multiple languages (en-us, en-uk & es-us) along with
menu-displays on the phone's display matched with the current call-
flow being played on the phone.
. Instrumental in improving relationships and communication between
development teams, product support and the QA team. Acted as the
technical liaison on behalf of the voice-mail group to the Product
Management, Product Support and Product Validation groups.
. In addition to these projects, solely responsible for introducing and
running a month-long pilot for 'Safari Books Online' throughout the
organization (US & Canada).
Languages/Tools: C/C++, Java, ASP.NET, InterTel Application Platform, MS
Visual Studio, Nuance OSR, Nuance RealSpeak, InterTel Axxess/5000/7000
switch, IIS 6.0, MS Project, MS Visio, MS SourceSafe, SourceOffSite.
VoiceTelligence, Inc. - Culver City, CA
2002 - 2004
VoiceTelligence provides communications services, including unified-
messaging & call-forwarding services, a web portal and communications
system for the real-estate industry and consulting services.
Team Lead / Sr. Software Engineer
Achievements
. Developed the company's flagship unified-messaging product -
'Talkwerx'. Responsible for converting the business requirements into
tangible schedule estimates; having not been trained in the use of the
Envox tool, learnt to create applications using the tool 3 weeks time;
completed the Talkwerx-project in 7 months.
. Updated the Talkwerx solution to allow customizations as per customer
requirements. Integrated the solution with Realtor websites with the
ability for the visitors to the website to initiate an immediate call
to the realtor.
. Developed a multi-lingual IVR for ePacific Bank to allow for money
transfers, balance inquiries and general messages from the Bank to
account holders. Also developed a dialer solution to be used during
elections to call constituents with a message from their
representative.
. Led a team of two senior engineers.
Languages/Tools: C/C++, Envox Studio 4/5, MS Exchange 5.5, MS Visual
Studio, MS Project, MS Visio, MS SourceSafe.
MindLance, Inc. - Hoboken, NJ
2001 - 2002
Staffing and IT services.
Programmer Analyst
Achievements
. Responsible for gathering software requirements, design, development
and deployment.
. Screening candidates for client interviews.
Languages/Tools: PowerBuilder 6, MS SourceSafe.
Tata InfoTech Limited - Mumbai, India
1999 - 2001
Tata Infotech is one of leading providers of IT solutions for systems
integration and hardware manufacturing applications in India.
Sr. Software Engineer
Achievements
. Member of the Applied Technologies Group - responsible for developing
proof-of-concept solutions using new technologies, for the company to
include in other commercial projects.
. Developed and deployed a voicemail product/service (Indivoice.com)
across multiple cities across India, to allow account holders to leave
voice-messages for their contacts for the cost of a local-call.
. Developed a proof-of-concept for a bare-bones Unified Messaging system
with four engineers working on the team.
Languages/Tools: C/C++, PowerBuilder, MS Visual Studio, SMIL, Real Network
SDK, COBOL, MS SourceSafe.
Technical Skills
Languages: C/ C++, XML, PL/SQL, Visual Basic, bash, sed, Perl, VBScript,
JavaScript.
Databases: Informix 9.3/11.5, MS SQL Server 2000/2005, MSDE.
Operating Systems: Windows 2000/2003/XP, HP-UX, RHEL4/5.
Middleware: BEA Weblogic 6.1, 8.1, 9.3, WebSphere 4/5/6, IIS 6.
Tools: Visual Studio 6, Visual SourceSafe, SourceOffSite, MS Visio,
Eclipse, Planview, MS Project, CA Clarity, CA Open
Workbench, MasterVox/Inter-Tel Application Platform,
Envox 4/5, PowerBuilder 6, SharePoint, FileNet, Clear
Case.
Education
. Devi Ahilya University Indore, MP, INDIA
Masters in Computer Applications (MCA) - Graduated with distinction
. Devi Ahilya University Indore, MP, INDIA
Bachelors in Computer Applications (BCA) - Graduated with distinction
Certifications
Certified Project Management Professional (PMP), PMI [Earned: June
2009]
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