Technician Customer Service

Andre Harris

**** ****** ******, **********, **** 45214 **************@*******.***

Cell Number 513-***-****

Skills Summary

Strong Interpersonal Skills Exceptional Communication Skills

Team Player

Great Administrative Skills Effective Time Management Skills

Leadership Skills

Excellent Listening Skills Excellent Customer Service Skills

Motivator

Management Experience Strong Technical Writing Skills

Reliable

Education

National college Cincinnati, Ohio

A.A.S. Information Systems Engineering 2009-

2011

College of Mount St. Joseph Cincinnati.

Ohio

A.A.S. Computer Science 2002-

2005

Certificates

Dell Computer certified

Software

Hardware

Printer

A+

Software

Hardware

Microsoft

Network knowledgeable

Lan/Wireless

2010-2011 Unisys Systems

Cincinnati, Ohio

Dell Field Technician

Field Support Technician

. Repair Dell products like laptops and desktops for business and

home residence.

. Install new hardware for laptops and desktops for clients.

. Install software when needed for clients.

. Replace bad or defected hardware on laptops and desktops.

. Walk client through setup process if needed to.

. Run test on all new replacement parts once installed in system.

2010-2010 HCH Enterprises, LLC

Providence, RI

Clinton County Soil & Water Conservation District

Field Support Technician

* Setup and installed business network for department. Firewall and

business router.

* Ran new cables to the pc's and printers.

* Networked to printers for the department.

* Upgrade pc's with new software.

* Tested and Config pc's and printers to make sure everything worked

fine.

2010-2010 Insight Technologies

Chicago, IL

United Health Care

Field Technician

* Removed old laptops, pc's, and monitors from office building.

* Verified and recorded all serial numbers and asset tag from equipment.

* Checked all names and models of equipment to make sure it was recorded

right.

* Picked up and shipped old equipment to staging area.

2010-2010 TIG (Technology Integration Group)

Indianapolis, IN

Field Support Technician

* Setup and installed Dell computers at all Cincinnati Public Schools

* Installed software on every pc after setup was done.

* Networked printers to every pc during software setup.

* Document old and new pc information for company records.

* Troubleshoot any problems that may occur during pc setup.

* Check Lan/Wireless connections after new pc is installed.

2008-2010 HCH Enterprises, LLC

Providence, RI

WellPoint-Dell Computers

Dell Field support Technician

* Supported all Dell pc and laptops for WellPoint.

* Replacing pc and laptops with any software or hardware problems.

* Upgrading pc and laptops that are out of warranty with new models.

* Installing software, hardware, and memory to any pc or laptop that

needs it.

* Supporting Any WellPoint systems on the network that might have

problems.

* Support any printer problems.

* Updating any out of date software or hardware.

* Making sure all systems are running fine on the WellPoint network.

* Setup Wireless networks for customers at home.

* Troubleshoot and Lan/Wireless problems at home or work.

* Replaced old blackberries with new ones. Synched them on the company

network.

2006-2008 Pomeroy IT Solutions

Hebron, Ky

Configuration Technician

Installing software on computers and laptops at customer request.

Replacing or upgrading memory, hard drive, and adapters. Whatever the

customers wants to replace or upgrade we do.

Installing hardware in computers and laptops. (memory, hard drive, and

adapters)

Preparing orders to be shipped out to the customers.

2002-2006 Cincinnati Youth Collaborative Cincinnati, OH

Computer Technician/ Warehouse Manager

Keeping the warehouse stock with good computers and monitors. Also

testing everything to see if there good or bad. Keeping it nice and

neat for when visitors come and walk through.

Repairing any computers that fail during the testing phase. Installing

memory, hard drives, cd-roms, adapters, and mother boards if needed to.

Preparing orders to be shipped out. Doing a final test and walk through

of the computer and monitor. Making sure the computer in working like

it should be with no problems.

Installing Microsoft office to computers. Plus supported them when

problems came up.

2000-2002 Urban League of Greater Cincinnati Cincinnati, OH

Computer Technician/ Supervisor

Teaching students how to replace hardware in computers

Sitting up computers labs at Cincinnati public school building around

the city

Networking the computer labs at the schools so they can see one network

printer. Also making sure the internet is working on the computers.

1999-2002 Community Access to Cincinnati, OH

Computer Technician Technology

* Upgraded computer memory and hardware systems

* Installed windows and other software as requested

* Diagnosed and replaced any bad hardware (hard drive, adapter's, and CD-

ROMs)

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