Sales Customer Service

Brian Scott O'Rourke

*** ***** ******* ****** **: 561-***-****

Delray Beach, FL 33483 mo: 561-***-****

************@***************.***

http://www.linkedin.com/in/brianorourke

OBJECTIVE

Seeking a challenging position that will utilize existing skills and

experience.

EDUCATION

Stetson University -- DeLand, Florida

. Master of Business Administration -- May 1999

. Class Ranking #1 (G.P.A. 4.0/4.0)

. Beta Gamma Sigma AACSB Academic Honor Society -- March 1999

. Business School Foundation Award for Outstanding Graduate Student --

April 1998

University of Florida -- Gainesville, Florida

. Bachelor of Science in Advertising -- May 1992

PROFESSIONAL EXPERIENCE

ADT Security Services / Tyco International - 6931 Vista Parkway North #16,

West Palm Beach, FL 33411

Commercial Account Executive - April 2010 to Present

. Responsibilities include commercial sales of ADT offerings such as

intrusion detection, fire and life safety, access control, video

surveillance and electronic article surveillance to medium and large

businesses in Palm Beach County.

. During Q1-2011, I was >100% to sales quota and was #1 in sales on a

team of 11 CAE's for the month of February.

Nationwide Graphics / Dodd Communications -- 950 Southeast 8th Street,

Hialeah, FL 33010

Sales Executive - August 2009 to April 2010

. Nationwide Graphics consists of twelve printing facilities with

capabilities including web offset, sheetfed and digital printing.

. My primary focus was to generate sales in the South Florida region for

the company's facility in Hialeah, Florida. Product focus included

high-end marketing material, direct mail, annual reports and short-run

catalogs and publications.

. As with my previous sales positions, once a new client is attained,

coordinate all aspects of pre-production, production, fulfillment,

postal regulations and distribution to ensure timely delivery of high

quality product.

. Through consultative selling, provide additional value to clients by

utilizing existing industry and business knowledge to recommend new

ways to improve product offerings and gain efficiencies.

The MATLET Group / Central Florida Press -- 4560 LB McLeod Road, Orlando,

FL 32811

Sales Executive -- July 2007 to August 2009

. The MATLET Group (TMG) consists of two printing facilities, a

packaging plant, a marketing services company and a third party

domestic transportation expediter.

. My primary focus was to generate sales in the South Florida region for

TMG's commercial printing facility in Orlando, Florida -- Central

Florida Press. Product focus included catalogs, direct mail, annual

reports and other promotional material.

Quebecor World USA (renamed recently to World Color) -- 2300 Glades Road,

Suite 300-E, Boca Raton, FL 33431

Sales Executive -- August 2001 to July 2007

. At the time, Quebecor World was the largest commercial printer in

North America. My primary responsibility was to generate new sales by

working extensively with magazine publishers, retailers and

catalogers.

. While at Quebecor World, I generated a significant amount of new

business and realized many sales successes. For example, I sold more

new accounts in 2003 than any other sales executive in the Southeast

region.

. Cross-sell products and services from Quebecor World's other

businesses (E.g. logistics, premedia, list services).

. 2006 managed gross sales was in excess of $18M (includes sold and

transferred business).

R.R. Donnelley & Sons Company -- 77 West Wacker Drive, Chicago, IL 60601

Competitive Intelligence Manager (Corporate Strategy) -- March 1999 to

July 2001

. At the time, RRD was the second largest commercial printer in North

America. I served as a resource within the organization for

competitive intelligence by providing competitor-related information

to sales, marketing and corporate management.

. I performed competitive strategic analysis as necessary to better

understand and anticipate competitors' actions that impacted the

business.

. Project management responsibilities included the advancement of an

Intranet website project from beta to promotion and official rollout.

The purpose of the site was the dissemination of competitive

information throughout the organization.

. Responsibilities included the management of internal stakeholder

relationships, the coordination of development efforts, internal site

promotion and overall site administration.

Customer Account Manager (South Daytona Manufacturing Division) -- Sept

1994 to March 1999

. Led a team of three customer service representatives in managing the

division's largest print account. The account contributed greater

than 70% of the division's overall volume and generated more than $20M

in revenues annually.

. Managed relationships with key customer contacts at all levels within

their organization.

. Designed, developed and implemented a customer service application

using Microsoft Excel and VBA. The application automated job

functions such as instructions generation, run plan optimization,

invoicing, forecasting and budgeting.

ADDITIONAL SKILLS & PERSONAL INTERESTS

. Excellent interpersonal, organizational and communication skills. I'm

extremely comfortable working with upper management and key decision-

makers; and I'm adept at penetrating an organization at all levels.

. I possess an entrepreneurial mindset and thrive in self-managed and

team environments.

. Proficient user of many software applications including entire

Microsoft Office business suite, as well as various development

languages such as HTML and Visual Basic. I also have experience using

other applications such as Adobe Photoshop, Adobe Dreamweaver and

Apple media programs such as iMovie, iDVD and GarageBand.

. I am the President and Sole Proprietor of Sparky Software, which is a

company that I created in 1997 to market a Visual Basic computer

application that I developed. www.greenflagracing.com

. Very comfortable working with various social media tools such as

LinkedIn, Twitter, Facebook, MySpace and Foursquare.

. Personal fitness interests include activities such as tennis,

snowboarding, golf, running, swimming and cycling.

. Professional musician, performing in South Florida as part of an

acoustic guitar duo. Also, I am the host and emcee at a weekly Open

Mic event in downtown Delray Beach. This experience makes me very

comfortable in front of large groups of people.

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