Customer Service Engineer

Luis S. Carrete

** ******* *****, ******, *.J. **731

Cell: 732-***-**** ********@***.***

SUMMARY

Solid, well trained IT Professional with 18 years of experience and hands-

on skills in the technology field. Experienced in supporting and

implementing Windows servers in a new or existing domain. Administered

Microsoft workstations 2000/XP-PRO/Vista/Windows 7 with a broad

understanding of hardware and software, including installation,

configuration, management, diagnosing and support.

CERTIFICATION/TRAINING

. Microsoft Windows Certifications: NT/2000/2003 MCP

. CompTIA A+/Network +

. CSS - Customer Service Specialist

. Trained and knowledgeable on installing, configuring and

administrating Windows Server 2000/2003

. Trained and experienced on Windows 7/Vista/XP Pro Operating Systems

. Knowledgeable on Microsoft Office Suite 2003/2007/2010

. Experience supporting and diagnosing Dell/IBM/HP Servers, workstations

and laptops

. Experience on networking, LAN, WAN & WLan, VPN

. Experience on Symantec Corporate Suites; Antivirus/Endpoint/Backup

Exec 12.x/Ghost

. Experience with Trend Anti virus

. Experience with Acronis Imaging and Recovery

PROFESSIONAL EXPERIENCE

Allscripts Healthcare Solutions, Inc. 2003-2009

Field Network Engineer

Responsible for installing and supporting all hardware and software at

client's offices and at some hospitals. Perform Preventive Maintenance

twice per year to insure all hardware is fully functional and prevent

future and possible downtime. Verify that software is up to date with

latest security patches and updates. Repair or replace faulty hardware

covered under maintenance agreement.

. Assembled and installed a wide array of servers, workstations, and

peripherals; mainly Dell servers and workstations, and Fujitsu

tablets, lifebooks, and scanners.

. Performed many WAN/LAN/VPN installations using Sonic Wall firewall

routers and Cisco PIX.

. Administered small to mid-size Windows 2003/2008 networks.

. Installed and configured Symantec Endpoint Protection, Anti-virus and

Backup Exec.

. Diagnosed TCP/IP network issues, including network access, printing

and client VPN connectivity.

. Configured Citrix and RDP client.

. Configured and installed VPN tunnels using Sonic Wall or Cisco.

. Experienced and successfully performed many system moves, which

included the addition of new remote locations. Dealt with every aspect

of design and configuration of the data center, as well as proper

power requirements, temperature and wiring.

Misys Healthcare Systems, Inc. (Acquired by Allscripts) 1997 - 2003

Field Engineer

Responsible for installing and supporting servers, workstations, networking

equipment, and other hardware devices and software aplications. Hands on

experience working with Dell, HP and IBM workstations and laptops.

Responsible for performing scheduled Preventive Maintenance on all covered

hardware.

. Installed and maintained Windows 2003/2000/NT servers

. Installed and maintained Dell and IBM servers running SCO Unix Sys V

. Installed and maintained IBM 43-P and E30 servers running AIX

Luis S. Carrete

10 Hialeah Court, Howell, N.J. 07731

Cell: 732-***-**** ********@***.***

. Diagnosed hardware problems and replaced or repaired servers, pcs,

printers, scanners, terminals

. Utilized Symantec product Suites on customer sites, Antivirus,

Endpoint, Backup Exec and Ghost.

Medic Computer Systems, Inc (Acquired by Misys Healthcare Systems, Inc.)

1992 - 1997

System Build Specialist

Installed and customized operating system including SCO Unix, AIX Unix, Win

NT 4 on Intel based servers and on IBM servers. Installed and configured

proprietary software on these servers.

. Tested and documented new hardware to be used on the field. These

included Wyse 60/Wyse 370, IBM 3151/3153 terminals, UDS Motorola V.32,

V.3225, V.34, V.36, MR-64 modems, Micom Muxes, Okidata 320/321 Turbo,

393+ printers.

. Assisted Customer Service Reps during peak times.

. Provided support to Field Service Techs via phone.

. Developed training classes for co-workers with less experience on

common issues.

. Documented and updated changes in customization due to new releases of

proprietary software.

. Traveled to larger sites to insure smooth installation and transition

from older software and hardware.

Execu-Flow Systems, Inc. (Acquired by Medic Computer Systems, Inc) 1991 -

1992

Cable Installer

Ran CAT-3 (RS-232) cables at client's sites through wall and ceiling, and

soldered ends. Extended phone, fax and modem lines from D-mark to new

location.

ACCOMPLISHMENTS

. Received Employee of the Month Awards for January 2002, and December

2003.

. Consistently achieved average NPS (Net Promoter Score) of 9.5 or

higher.

EDUCATION

Electronics Engineering Technology, DeVry University, 1991

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