Customer Service Sales

Kelley Stokes

**** *** ***** ***

Randallstown, MD 21133

Home:410-***-**** Cell: 443-***-****

abhlsc@r.postjobfree.com

Summary of skills: Extensive customer care/service experience, highly

motivated and goal orientated individual, previous Front desk

employee, wonderful people skills as well as the ability to handle

customer issues no matter the severity. Knowledge of proper telephonic

duties and protocol. Prior experience in retail as well as food

services. Use and knowledge of Kronos as well as Microsoft Word,

Office, Spread & PowerPoint, ability to type 80wpm and efficient in

data entry

Objective

To further my knowledge and skills in customer service, and to become

a productive member of this company to ensure its success.

Experience

Nov. 2005- Jan. Body Basics Towson, Maryland

2006

Cashier and Floor Clerk

Assist customers with finding items and introduce sale items

Re-stock clothing and conduct inventory

Oversee the accuracy of sales made at each register

June 2007- Sept Learn-n-Play Day Camp Gwynn Oak,

2007 Maryland

Counselor

Supervise the safety of the children

Create fun, engaging, meaningful, and age-appropriate educational

activities for the children

Guarantee a socially and emotionally healthy environment for the

children

Sept. 2007- Feb. H&M Clothing Store Annapolis,

2008 Maryland

Sales Associate

Keep the presentation of clothing appealing by folding and

reorganizing clothes on shelves and racks

Assist customers with finding specific items

Help customers to create a fashionably pleasing look by suggesting

items that coordinate with another purchase, thus creating additional

revenue for the store.

May 2008-Oct. 2008 Rita's Italian Ice

Owings Mills, Maryland

Server/Cashier

Create and present customers with assorted treats

Answer phones

Maintain the store in a neat and orderly fashion

Collect payments for items ordered

June 2008- June Bally Total Fitness Catonsville.

2010 Maryland

Front Desk Receptionist

Customer service which included but not limited to listening to

concerns and needs of members

Answer phones and manage the receipt of payments

Greet members and provided them with updated information regarding

changes or new offers in order to keep them fully aware of what is

current in the club

September 2010-present Winfield Elementary

School Randallstown, Maryland

One on One/Teacher's assistant

Aide Teacher with daily lessons

Assist with the educational success of students with extra needs

Maintain a comfortable learning environment for kids who require

accomadations

Education

2002-2006 Western Tech School of Catonsville,

Environmental Science Maryland

2006-2008 Bowie State University

Bowie, Maryland

2008-present Coppin State University

Baltimore, Maryland

Nursing Major, 3.8 GPA

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