Manager Quality
Resume:
Mark Townsend[pic]
**** ****** **** **** *******, Ga. 30101
*************@*****.***
[pic]
EXPERIENCED QUALITY MANAGER, PRICING MANAGER, MSIS GRADUATE
Consistently delivering results through market understanding, strong
analysis, and team focus.
Highly Accomplished Professional with a proven track record of success and
exceeding expectations. Experienced in Project Management, Business Process
Design, Business Analysis, Process Analysis and Work System Design and
Implementation. Highly experienced in Streamlining Operations, Market
Analysis, Product Strategy Development and Problem Solving.
? Business Process Development ? Process Modeling ?
Project Management
? New Product Development ? Process Analysis & Design
? Product Management
? Market Development/Analysis ? Environmental System Mgmt
? Product Strategy
? Acceptance Criteria Development ? Quality System
Management ? Team Leadership [pic]
WORK EXPERIENCE
AGCO Corporation Duluth, GA 08/08 ~ Present
Pricing Manager
Hired in 2008 to develop processes used in the launch the newly
established Pricing Department. Originally tasked with multiple
projects, work system designs and product analysis that established
the sustainable success of the Pricing Department as a successful and
productive business entity within AGCO.
. Developed Business Processes and Work Systems related to the
Pricing Department and managed their execution and
implementation.
. Performed gap analysis of business rules, business and system
process flows, and requirements and ensured processes met all
requirements.
. Conducted market analysis and developed pricing plans to
maximize market position while maintaining and enhancing overall
profitability.
. Worked with Marketing Teams and Marketing Managers to develop
product strategies for multiple products in order to maximize
product potential.
Evco Plastics Calhoun, GA 10/04 ~ 8/08
Quality Manager
Recruited by Evco Plastics to monitor and improve all levels of
quality throughout the facility and increase overall customer
satisfaction. Managed and directed a team of Quality Associates in
meeting or exceeding both customer and company goals. Responsible for
developing a departmental budget while reducing overall costs.
. Implemented policies, procedures, and business rules resulting
in the establishment of the Environmental Management System and
registration to ISO 14000:2004.
. Maintained and managed the ISO9000:2000 Quality System with
Design.
. Significantly reduced internal scrap and customer complaints
utilizing techniques such as SPC, 5S, Kaizen, Six-Sigma and Lean
Manufacturing.
. Experienced in project implementation utilizing tools such as
FMEA, PPAP, APQP, and Feasibility reviews.
. Implemented cross-functional teams to resolve product and
process issues.
. Setup a cGMP production system for production of food grade
products.
Enplas USA Marietta, GA 10/00~ 10/04
Quality Engineer
Recruited by Enplas in 2004, responsible for the development and
implementation of new quality and production systems designed to
reduce quality concerns, increase production efficiency, and guarantee
customer satisfaction.
. Lead the implementation of policies and procedures resulting in
corporate registration to TS16949.
. Coordinated and conducted audits for QS-9000, TS16949 and ISO
14000.
. Responsible for all root cause analysis of in-process quality
issues and ensured implementation of all plant corrective
actions.
. Responsible for maintaining the ISO 14000:2004 Environmental
Systems.
. Developed and implemented training programs for the facility's
manufacturing and measuring techniques.
PRAMAC Industries Canton, GA 2/00 ~ 10/00 Quality and
Spare Parts-Service Manager
Originally hired as the Quality Manager in February 2000, was later
promoted with increased responsibility to the dual role of Quality
Manager and Spare Parts Service Manager in May 2000.
. Responsible for managing and tracking all customer quality
concerns.
. Responsible for the disposition of all customer claims.
. Tracked and ordered all items in the spare parts inventory
utilizing historical data to track and maintain appropriate
stock levels for all spare parts.
. Located, evaluated and approved multiple suppliers for all
vendor supplied products.
. Responsible for purchasing all raw materials and supplied
products used in production.
SKC Inc. Covington, GA Quality Technician
10/97~2/00
Software Skills
Advanced Level User Additional Software
Skills
? Microsoft Word ? JD Edwards
? Microsoft Excel ? Microsoft Access
? Visio ? Oracle
? UML - Unified Modeling Language ? SQL - MySQL
? Microsoft Power Point ? QAD
? Minitab ? Visual Studio / Visual Basic
? Microsoft Project ? Citrix
? Entity Relationship Diagrams
EDUCATION
KENNESAW STATE UNIVERSITY - Kennesaw GA
Master's of Science in Information System, 2010
SOUTHERN POLYTECHNIC STATE UNIVERSITY - Marietta, GA
Bachelors of Science in Industrial Engineering Technologies, 1997
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