Customer Service Management
Resume:
JAMES E PODOLAN
HILL AFB, UT ***56
Cell Phone: 801-***-****
********@*****.***
Highlights of Qualifications
* ***** ** ********** ** Military Organized and Developed Reports and
Recruitment Presentations
3 Years of Management Experience in Skilled in Microsoft Office, Internet, and
Sales Management Database
Bachelor’s Degree Time Management Skills with Multiple
Oral Presentation Skills Goals, Projects and Responsibilities
Communication Skills Conflict Management Skills
Computer Literate Critical Thinking Skills
Problem Solving Skills Ability to Build Effective Teams
Organizational Skills Develops and Implements Training of Staff
Project Management Skills 15 Years as a Surgical Technician
Employment
U.S. Air Force Layton, UT
Regional Director of Recruiting 3/2008 – Present
- Managed, supervised, trained Air Force recruiters within Utah, Wyoming, Idaho
- Directed recruiting operations to recruit the highest qualified employees
- Allocated a fair and equitable recruiting to all assigned recruiters by incorporating assigned goals
to recruiters market
- Developed and implemented standard operating procedures for assigned recruiters and
referencing company regulations
- Created and implemented flow and trend analysis to efficiently manage programs to
company needs and to provide staff training to improve production
- Provided weekly feedback to recruiters to develop and refine their recruiting skills
- Develop community relations to cultivate lead generation and to develop a community
awareness of the company that facilitates future company needs
- Interviewed future employees to ensure fit within current company vision, scope, and practice
- Lead marketing teams to gain and refine names of potential applicants
- Managed all assigned projects and met all timelines required by company
- Provided guidance and management for budget requirements and recommended changes to save
company dollars
- Developed and implemented safety measures within the workplace
- Provided reports to establish future manning requirements for assigned area of responsibility
- Managed multiple goaled programs, finished every year at 120% of goal with all recruiters over
100% of their assigned goal
U.S. Air Force Albuquerque, NM
Health Professions/Enlisted Recruiter 3/2005 - 3/2008
- Developed information sources employment agencies, job market lists, and college
student lists
- Conducted powerful high school and college student oral presentations to establish
contact with potential applicants
- Maintained records to enable follow-up with applicants
- Established employee records within database
- Planned and directed sales promotional projects through direct mail, press, radio and
television
- Developed extensive community relations programs with community leaders,
companies and organizations
- Maintained market data and allocations of recruiting goals
- Composed and edited news stories and photograph captions to convey company needs while
maintaining community relations
- Achieved over production in all assigned goals; finished enlisted recruiting in 2005 at 118%,
2006 at 168% and finished health professions recruiting in 2007 at 100%, 2008 at 150%
U.S. Air Force Kirtland AFB, NM
Operating Room Manager 3/1998 - 3/2005
- Provided staffing for all surgical procedures in a Veterans Affairs hosted/USAF joint venture
- Coordinated a budget and resources in excess of $2.1 Million including durable medical supplies
such as instrumentation, sterilizers, positioning aids, Microscopes, audio visual equipment and
x-ray equipment
- Developed and implemented standard operating policies and procedures in accordance to AORN,
JCAHO, Air Force operating instructions, and federal laws, supporting 6 services and 13
physicians
- Initiated intravenous access and renders/directs assistance during all phases of anesthesia
- Ensured quality patient care met and exceeded civilian and Air Force regulatory standards
- Developed and implemented customer service initiatives that included patient satisfaction surveys
and acted as a patient advocate between the patient and the organization
- Performed scrub and circulating duties in the operating room during cardiac, thoracic, vascular,
neurology, orthopedic, OB/GYN, otorhinolaryngology, general, and eye procedures
- Acted as first assistant during complex surgical procedures
- Provided support to anesthesia personnel in service of 1800 patients
- Maintained and cared for anesthesia machines valued over $300,000 by cleaning, refilling
anesthetics and changing over disposable supplies such as breathing circuits
- Coordinated acquisition of medical, non medical and pharmaceutical supplies used in the
anesthesia department
U.S. Air Force Wright-Patterson AFB, OH
Surgical Technician 12/1989 - 3/1998
- Performed scrub and circulating duties in the operating room during cardiac, thoracic, vascular,
neurology, orthopedic, OB/GYN, otorhinolaryngology, general, and eye procedures
- Maintained surgical field using aseptic techniques
- Processed, stored and distributed supplies and equipment throughout the operating room and
central sterile supply
- Operated and maintained gas and steam sterilizers while using controls within standards
- Inspected and assembled surgical instrumentation for surgical procedures
- Cleaned, disinfected and assembled surgical instrument sets for cardiac, thoracic, vascular,
neurology, orthopedic, OB/GYN, otorhinolaryngology, general, and eye specialties
- Assisted in the application and removal of splints, casts and orthopedic equipment
- Attended and transported preoperative and postoperative to and from operating room suite
- Performed postoperative duties in the recovery room including monitoring vital signs
- Participated in planning, implementing, and evaluating management activities related to the
operating room and central sterile supply
Education
University of Phoenix Albuquerque, NM
Bachelors: Criminology Major Graduated: 6/2007
Community College Air Force Montgomery, AL
Associates: Human Resource Management Graduated: 6/2005
Community College Air Force Montgomery, AL
Associates: Surgical Technology/Technologist Major Graduated: 4/2005
Formal Training
U.S. Air Force Recruiter Course- May 2004
Basic Leadership and Management Course-June 1995
Intermediate Leadership and Management Course-October 2002
Professional Selling Skills Core Course-April 2004
Professional Selling Skills Applications Course-March 2005
Professional Selling Skills Coaching Course-April 2008
Basic Instructor Course-March 1995
Advanced Equipment Management Course-July 2000
Expeditionary Medical Support Course-November 2002
Medical Red Flag-April 1999
Surgical Service Specialist Technician Course-December 1989
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