Engineer Project

SHILPA AGARWAL

Cell: 541-***-****

Email:abhln4@r.postjobfree.com

Certified CRM and Testing engineer with over 8 years IT experience in the

full software development life cycle including Business analysis, Project

Management, CRM Project handling, Development and Testing/Quality

Assurance.

KEY SKILLS

MS CRM Dynamics 4.0 SCRUM and SPRINTS

Sugar CRM 6.1 Business Analysis

HP Mercury QTP 8.0, 9.0 Point-of-Sale System

MS Project Results oriented leadership

WordPress - Content Management Business IT alignments

System Excellent trainer and Fast

Healthcare, E-commerce domain learner

Black Box Testing and Test Strong analytical and

metrics techniques quantitative skills

Agile and Waterfall methodologies Excellent communication,

interpersonal skills and

multi-tasking capabilities

CAREER HISTORY

Cygnet Infotech LLC, NJ, USA Mar

'09 to Present

Role: Account Executive/CRM Consultant/Business Analyst

Responsibilities:

. Currently self handling the design and implementation of CRM for

marketing agencies. Involved in account management, marketing campaign

management and cross-selling solution development.

. CRM user, responsible for customization for sales order processing and

tracking

. Translated complex CRM project requirements and accelerated the

prolonged requirement gathering to complete in a single week.

. Project management and User Acceptance Testing for a mobile based

application. The application provides real-time experience, video

archives to horse racing enthusiasts.

. Primary interface for clients and support specialist. Managed and

resolved several high priority issues

. Responsible for requirement gathering, project analysis, testing and

project delivery

. Responsible for business IT alignments and establishing strong client

relationships.

. Successfully led and mentored the teams in healthcare (EMR/EPM), e-

commerce, web based and stand-alone applications (SharePoint, Smart

Phone Applications)

. Expertise with Point-of-Sale system for retail and healthcare

applications

. Innovative and progressive thinking has led to many new business

development strategies

. Client appreciation for excellent documentation and communication

skills

. Product demonstration, company presentations and represented at

leading conferences

. Planning, Estimations, Budgeting using MS project

. Active participation in Proposals and RFP

. Leading and Coordinating in a global delivery model

. Coaching senior business leaders, innovative ideas for business growth

and product improvement

Technology: MS CRM Dynamics 4.0, WordPress, MS Project, SCRUM, MySQL, SQL,

Manual Testing, MS SharePoint, MS Silverlight, MS Visio 2007, MS OneNote

2007, Iterative, Agile and Waterfall methodology

C2S Technologies, WA, USA Oct '08

- Mar '09

Role: Software Development Engineer in Test

Responsibilities:

. Project Analysis, Design and Documentation

. Thoughtful analysis which aided the project in early detection of

unforeseen scenarios

. Led and mentored development and testing team

. Creating and executing test cases and test scripts

. Worked independently in full SDLC to develop and deploy web

applications

Technology: MS Visio, SCRUM, SPRINTS, CSS, JavaScript, ASP, HTML, MySQL,

OOPS, QTP 9.0 VBScript 6.0, T-SQL

HCL Technologies, NOIDA, INDIA Oct

'04 - Mar '07

Role: Lead Software Testing Engineer

Responsibilities:

. Managed the testing team which received 'Team of the Quarter 2005'

award

. Recognized for fast learning, detail oriented and delivering zero-

error UAT results for a business critical and short deadline project

. Client awarded with the certificate and appreciation for expert domain

knowledge and Training

. Highest rating for communication skills in annual performance review

. Project Analysis, Design, Documentation and Deployment

. Creating and executing test plan, test cases and test scripts for

manual and automated testing

. Black box, performance, log and feed testing on Unix environment.

Writing/Executing SQL query for back-end testing

. Client communication, UAT test case creation

. Excellent bug finding, tracking, monitoring and communication

Technology: MS Project, HP Mercury QTP 8.0, CVS, PMSmart, StarTeam, PVCS

Tracker, DTS, SCRUM, SQL Server 2008, HTML, MySQL, OOPS, VBScript 6.0,

Unix, Shell Script, MS Visio

SAPIENT Technologies, Gurgaon, INDIA

Mar '04 - Oct '04

Role: Lead Software Testing Engineer

Responsibilities:

. Managing the testing team for the biggest and business critical

application

. Client appreciation for fast learning, detail oriented and out-of-box

thinking

. Recognized by managers and team leads for excellent bug finding,

reporting and research to save last-minute complexities in deliveries

. Creating and executing test plan, test cases and test scripts for

manual and automated testing

. Black box, performance testing. Writing/Executing SQL query for back-

end testing

. Conducting tests for click streams to record the number of hits and

user navigation

Technology: HP Mercury QTP 8.0, SCRUM, SPRINTS, SQL Server 2008, HTML,

MySQL, OOPS, VBScript 6.0, Agile methodology, Unix

Cygnet Infotech Pvt. Ltd., INDIA

Aug '02 - Mar '04

Role: Marketing Executive/Analyst/Software Development Engineer

Responsibilities:

. Carried out maintenance and customization for one of the top five

auction applications

. Preparing design documents and bidding for projects

. Highly appreciated by senior management for fast learning,

perseverance and winning client confidence.

. Won client relationships and new projects within two months of joining

. Analysis, Design, Development, Testing and Implementation using FTP

. System, Stress and Integration testing

. Building database design and schema

Technology: VBScript 6.0, PHP, ASP HTML, MS Access, MS FrontPage,

EditPlus, UML, MS Visio, OOPS, IIS, Java, Waterfall

methodology

Patni Computer Systems, India

Mar '02 - Jul '02

Role: Software Development Engineer (Internship)

Responsibilities:

. Independently handled and successfully executed a LAN application

. Analysis, Design, Development, Testing and Deployment

. Creating and executing Unit test cases

. Building database design and schema

. Functional and Integration testing

Technology: VBScript 6.0, ASP, HTML, MS Access, MS FrontPage, EditPlus,

UML, MS Visio, OOPS, IIS, Incremental Methodology

CLIENTS

Pearson Technology, Nissan North America, RaceReplays, Patni Computer

Systems

EDUCATION

Master of Computer Applications (MCA) Gujarat

University, India (2002)

B.Sc (Maths, Physics, Statistics)

Rajasthan University, India (1999)

REFERENCES

References can be provided on request.

Contact this candidate