Manager Project

Professional Summary

A dynamic and proven healthcare executive, with over 15 years experience,

effective at successfully executing on landmark operational transformation

initiatives leveraging a unique breadth and depth of knowledge in process

redesign; line-of-business applications; and technology architecture.

Possesses a broad understanding of the healthcare environment based on

experience from various perspectives, which include healthcare providers

(physicians and hospitals); payers; vendors; and experience in both fee-for-

service and Managed Care (prepaid capitation) payment environments.

. Performance-elevating Executive: Demonstrated success transforming

dysfunctional and mediocre teams within organizations with operating

revenues ranging from $300M to $500M+.

. Proven and Trustworthy Leader: Fast-paced and results-oriented able to

lead people, even in chaotic or uncomfortable situations, by building

relationships based on honesty, trust, and mutual respect.

. Agent of Transformational Change: Challenge the status quo and those

traditions which hinder organizational performance while embracing what

should remain unchanged.

. Visionary able to Tactically Execute: A fiscally prudent forward-

looking strategic thinker with an uncanny ability to look closely at

details to address tactical challenges encountered during execution.

. Analytical Decision-maker: Effective at making sound data-driven

business decisions even when challenged by limited or incorrect

information.

. Effective Communicator: Adept at communicating in a variety of formats

at all levels of an organization while able to actively listen beyond

what is being stated and discern what is being communicated.

. Skilled Negotiator: Experienced at negotiating complex contracts to

successfully protect the organization, secure aggressive discounts,

while holding vendors accountable for contract and non-contract

performance.

Areas of Expertise

Hiring and Developing EHR / EMR Implementation Program and Project

A-players Management

Strategic and Tactical CPOE and Clinical Business Process Redesign

Planning Documentation

Governance Development Technology and System ASP and SaaS Software

Selection Delivery

Key Accomplishments

. Led multiple large EHR/EMR initiatives, included one that led to

formal HIMSS Analytics Stage 6 recognition

. Executed on two significant IT organization turnarounds to improve

service delivery and business alignment

. Developed and managed new service offerings, including consulting, ASP

and SaaS service offerings

. Architected and implemented a labor force business intelligence

solution leveraged to reduce annual labor costs by ~$1.5M

. Developed a private cloud leveraging virtualization technologies

. Implemented an Information Rights Management solution for a $2B multi-

national semiconductor firm

Education

Bachelor of Science - Business Administration, Management Information

Systems (CSU, Chico - 2001)

Certifications

Eclipsys Sunrise Clinical Microsoft Certified Systems Cisco Certified Network

Manager Engineer (NT 4.0 & 2000) Associate (inactive)

Professional Organizations and Affiliations

. CHIME - College of Healthcare Information Management Executives

. HIMSS - Healthcare Information and Management Systems Society

. CAPG - California Association of Physician Groups

Professional Experience

2008 - Present

EPIC Management, L.P. - Redlands, CA

Senior Vice President and Chief Information Officer

Serve as the corporate CIO and responsible executive for corporate and

client-facing technology services for a large managed care $300M management

services organization. As an MSO EPIC Management supports several

traditional and non-traditional lines of business, which include: (a)

practice management for group practices - anchored by a 220 provider

multispecialty medical group; (b) IPA managed care and TPA services; (c)

hospital physician integration and medical staff development; (d) Knox-

Keene licensed health plan for plan-to-plan contracting; and, (e) hospital

management services.

. Inherited poorly performing operations with pervasive people, business

process, and technology challenges.

. Implemented a performance management system including goal-setting,

KPIs, and other metrics.

. Responsible for key operational reengineering initiatives during a

time of rapid expansion and service line diversification.

. Provide strategic leadership for technology initiatives that enable

the MSO and its clients to derive competitive advantage.

. Advance the adoption of technology-enabled process redesign, for

clinical and business transformation, to enable higher levels of

operational performance.

. Work closely with business partners to develop technology solutions to

enable clinical integration to support new business models such as

Accountable Care Organizations (ACO).

. Serve as the security officer and leader responsible for overseeing

security compliance and information security remediation

Achievements:

. Advised the CEO and helped to guide the development of the company's

first strategic business plan.

. Executed on a significant reorganization and staff development

initiative for the Information Services organization, and recruited

critical talent to address problems of a poorly performing services

organization.

. Responsible for the implementation of GE Centricity EMR for a 220

provider multispecialty medical group and the development of an ASP /

SaaS model to provide EMR/EHR services to MSO clients. (in process)

. Implemented a business intelligence solution to facilitate more

accurate accounting of labor services, which was utilized to reduce

annual labor-related operating expenditures by approximately $1.5M.

. Implemented a multi-site PACS system integrated with PACS of several

key business partners.

. Automated legacy data processing functions to reduce headcount

offsetting key talent investments.

. Developed a rip-and replace strategy for nearly all facets of the

technology infrastructure to establish best practices and address

service reliability and information security deficiencies. Projects

include data center build-out and relocation, network infrastructure

redesign, directory services migration, enterprise data backup, data

repository consolidation, storage virtualization, server

virtualization, application and desktop virtualization via Citrix, and

disaster recovery.

2007 - 2008

Eclipsys Corporation - Sacramento, CA (Based in Atlanta, GA)

Services Executive / Project Director

Functioned as one of two services executives for the Western U.S. region,

and provided strategic and tactical project oversight for EHR

implementations and clinical transformation initiatives. Worked primarily

on turnaround and high-profile projects and was responsible for developing

close relationships clients' executive leadership to improve customer

satisfaction and project visibility with key clients.

. Oversaw projects that included implementations across the continuum of

acute care: Sunrise Clinical Manager, Sunrise Pharmacy, Sunrise

Surgery - rebranding of SIS, Critical Care, ED Manager, CPOE, Clinical

Documentation, and clinical transformation and optimization.

. Engaged high-profile accounts and project to develop turnaround plans

and interact with executive leadership.

. Functioned as an advisor to executive leadership in the development of

clinical transformation governance and decision-making processes to

support complex clinical transformation programs.

. Worked with both single facility hospitals as well as large integrated

delivery systems.

Achievements:

. Big-bang implementation of Sunrise Clinical Manager Clinical

Documentation for a 550+ bed hospital nationally recognized for

clinical excellence. The implementation included all levels of care

except ED and OR, and involved the conversion from a legacy patient

care management system.

. Developed corrective action plans and worked on accounts visible the

Eclipsys senior management team.

. Helped clients develop long-term strategy and vision for EHR

implementations.

. Developed high-performing project teams by aligning key resources and

making projects visible.

Professional Experience - Continued...

2007

Independent Consultant - Sacramento, CA

Program Manager and Architect (Clients: Lam Research Corporation and

Jefferson Regional Medical Center)

Developed a small book of business as an independent consultant to

facilitate the relocation of my family back to California. Most of my work

was focused on leading and managing information security projects and

regulatory compliance related initiatives, and my clients included Lam

Research and Jefferson Regional Medical Center.

Achievements:

. Developed a program management structure to manage a portfolio of

information security projects for a multi-national company consisting

of 3,000 employees in North America, Europe and Asia.

. Deployed an Oracle Information Rights Management (IRM) solution

(formerly SealedMedia) to a multinational company to provide

regulatory compliance and information security for unstructured data.

. Facilitated the adoption of ISO 17799 information security program

best practices.

. Architected a developed data security governance structure and support

technology tools.

2002 - 2007

Jefferson Regional Medical Center (JRMC) - Pine Bluff, AR

Chief Information Officer (ending title)

Managed Information Services operations and led Clinical Information

Technology implementations for a 471-bed acute care hospital. Initially

joined JRMC as Manager of Technical Services and succeeded the CIO

following his departure in 2004. Initially was responsible for technical

operations which involved remedying a number of staffing and technology

problems, and later accepted responsibility for all enterprise technology

functions and deployments.

. Inherited a poorly performing technology organization with a number of

people and technology challenges.

. Recruited critical talent and managed staffing problems to improve a

poorly performing services organization.

. Led the IT organization during a time of substantial clinical

technology adoption.

. Oversaw projects that included implementations across the continuum of

acute care: Sunrise Clinical Manager, Sunrise Pharmacy, Critical Care,

ED Manager, CPOE, Clinical Documentation, and clinical transformation

and optimization.

Achievements:

. Shortly after my departure, JRMC formally achieved Stage 6 of HIMSS

Analytics EMR Adoption Model.

. Executed on a reorganization and staff development initiative for the

Information Services organization, and recruited critical talent to

improve service levels and performance. Established key leadership

and succession plan - my successors continue to lead the technology

function.

. Led a multi-year healthcare information technology adoption strategy

that led to rapid adoption of clinical technology across all acute

care settings - Eclipsys Sunrise Clinical Manager: Interdisciplinary

electronic clinical documentation (including acute care physician

documentation); Computerized Physician Order Entry (CPOE); Clinical

Decision Support; Critical Care; Emergency Care; Medication

Management; and, physiological patient monitors.

. Successfully implemented both CPOE and structured electronic physician

documentation.

. Developed a close partnership between Eclipsys and JRMC to make the

hospital a key showcase client.

. Led selection and implementation for several technology acquisitions,

including: McKesson HMI PACS; Nuance Dictaphone Speech Recognition

dictation and transcription; Mediware Blood bank; and, Anatomic

Pathology.

. Completed a number of major infrastructure redesign initiatives to

provide a more stable and secure computing platform: aligned staffing

and operations to support organizational strategies and improve

service (automated operations from a 24x365 AS/400 operations

environment); Redundant campus Ethernet network; Wireless Connectivity

for clinicians through the main facility; Active Directory; VoIP;

server consolidation and replacement; workstation replacement; and,

responsibly for platform integration.

Professional Experience - Continued...

2001 - 2002

Reditus Services Group, Inc. - Sacramento, CA

Technical Project Manager and Sr. Infrastructure Engineer

Assisted with the start-up of a technology consulting firm that provided

professional consulting services, IT outsourcing, and ASP services.

Performed project management and technical implementations, and developed

service offerings, marketing collateral and marketing campaign, and a

customer base.

. Participated in developing a business plan and business model for

outsourcing services.

. Leveraged relationships, and developed sales opportunities/new client

relationships.

. Provided project management and technology engineering services for

technical projects.

. Performed technology design and engineering from the sales cycle

through implementation.

Achievements:

. Developed a relationship with Microsoft as a Microsoft solutions

partner.

. Helped develop a book of business and service offering that produced

recurring streams of revenue.

. Developed standardized service methodologies and routine consulting

practices and procedures (based on recognized standards and

frameworks, such as CobiT and NIST).

. Developed several business relationships with competing consulting

firms, to leverage our core competencies and build win-win business

relationships where our strengths were complimentary.

. Engineered and implemented an ASP model outsourcing Exchange 2000

services for customers.

. Major Projects: (a) Engineered and implemented an ASP model

outsourcing Exchange 2000 services for customers; (b) designed,

implemented, and oversaw multiple Active Directory/Exchange 2000

deployments; (c) managed multiple workstation rollouts and

infrastructure revitalization efforts; (d) rolled out VPN and related

security services for remote office initiatives; and, (e) implemented,

and oversaw multiple network integrations and migrations utilizing

equipment primarily from Cisco and Netscreen.

2000

Innoventry - Sacramento, CA

Network Operations Engineer

Provided level 3 support for a well-funded financial services start-up

rolling-out an innovative automated check cashing service offering.

Responsible for LAN/WAN environments, 2 data centers engineered 99.99% back-

end availability, 5,000+ Windows NT servers, 2500+ remote WAN sites, and 2

call centers

Achievements:

. Developed and implemented automation tools to perform specific routine

support tasks that required manual intervention, to reduce routine

administration costs approximately $20,000 a year.

. Implemented a large load-balanced web farm for front-end components of

an n-tiered application.

. Responsible for managing and coordinating the deployment and of over

100 implementations.

. Contributed to the development of a change management process and

change control procedures.

. Oversight and implementation responsibility for VPN/VoIP proof-of-

concept deployment, which contributed to annual operational cost

saving of $50,000.

Professional experience prior to 2000 summarized below; additional information

available upon request.

Network Analyst United Healthcare 1999 - 2000

Project Manager Lights in the Night 1998 - 1999

Programmer / Analyst Matchbox Entertainment 1996 - 1998

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