Human Resource Manager
Resume:
ANISSA M. ISOM, PHR
DENTON, TX *****
**********@*****.***
HUMAN RESOURCE MANAGEMENT
Exemplary record providing the vision and leadership for all HR functions
to management, supervisors, and facility supporting the overall business
strategy. Successful at building corporate infrastructures and
establishing operating controls that facilitate smooth operations during
periods of significant growth and downsizing. Extremely effective at
instituting new operational systems/processes to solve complex business
issues. Talent for developing high-performance teams, making effective
decisions under unfavorable conditions and quickly revising strategies to
achieve goals within aggressive time frames.
KEY SKILLS
. Strategic/Operational Planning & . Compensation
Tactical Execution
. HRIS systems, Ceridian, SAP . Training and Development
. Process Planning, Development & . Employee Relations
Introduction
. Talent Acquisition . Benefits Administration
. Budgeting, Forecasting & Cost . Safety
Controls
. Performance Management
PROFESSIONAL EXPERIENCE
COMDATA - Irving, Texas 2010 - 2010
Human Resource Consultant (Manager)
Partnered with management to identify, establish and execute HR strategies
that support business goals, strengthen organizational effectiveness,
impact performance, morale, retention, and promote the development of
employees and managers. Led change within the business and designed
processes and approaches which prepare employees for ongoing change and
transformation. Created processes and solutions in partnership with
leadership which support a positive employee environment through effective
communications, policies, and practices.
. Collaborated with Texas Workforce Commission to organize retraining
and placement programs for employees affected by the Irving facility
closure.
. Drove organizational change based on employee engagement results and
feedback by creating action plans linking organizational goals, team
performance, individual roles, and rewards.
. Defined the people fulfillment process and identified gaps and areas
of development to support a strong culture and reduce overall expenses
through process improvement and automation.
. Developed a career pathing model for Regulatory Compliance division
matching organizational needs with the best internal candidates.
COOPER INDUSTRIES, B-LINE Division - Sherman, Texas 2006 - 2008
Human Resources Manager
Responded to real-world issues impacting the business and acted as a
catalyst and leader of strategic and cultural change. Developed,
recommended, and administered employee relations policies, procedures, and
programs designed to maintain a high level of productivity and ensure
alignment with business objectives. Evaluated HR processes and results to
detect inefficiencies and recommended modifications or alternatives for
continuous improvement. Managed process in resolving employee relations
matters that may involve federal and state legislation, safety, EEO,
workers compensation, and unemployment claims.
. Assessed talent of team; created training and development programs to
build needed critical skills and competencies necessary for
Supervisors, Managers and Individual team members.
. Developed and executed facility Communication Plan to improve
communications regarding current state of the business and identify
actions to achieve goals and business objectives.
. Monitored and addressed staffing constraints for the facility to
ensure appropriate staffing levels are maintained based on sales and
production requirements.
. Developed a detailed departmental budget for human resources, analyzed
budget on a monthly basis to determine variances,
discrepancies/negative trends and formulated cost control initiatives
to stay within guidelines.
ANISSA ISOM, PHR Page 2
. Provided consultation and feedback to supervisors and managers
regarding significant decisions, programs, policies and events that
affect the operation, and in matters involving performance management.
. Managed the MD & P (Management Development & Planning) Program;
ensured performance evaluations were honest and fell within corporate
guidelines.
. Served as interim EHS Manager for six months during vacancy.
. Received the 2007 Valuable Business Partner Award from Grayson County
College - Center for Workplace Learning.
FMC TECHNOLOGIES - Stephenville, Texas 1996 - 2006
Human Resource Generalist
Provided overall organizational human resource support for a dynamic, non-
union manufacturing and distribution facility with 11 locations and
approximately 700+ employees. Acted as internal consultant to all levels
of management in order to resolve complex human resource issues including
disciplinary actions, terminations, reductions in force, employee
performance, HRIS, new hire process, safety, compensation and
administration of policies and procedures. Worked closely with management
teams as a strategic partner in implementing company-wide and department
initiatives related to attracting, developing and retaining a talented and
committed workforce. Served as a liaison between employees, Benefit
Service Center and benefit providers to resolve complex benefit issues.
Managed full-cycle recruiting functions for production, professional,
technical and executive positions. Recommended and organized programs
that encouraged employee involvement and increased employee enthusiasm,
morale and retention of quality employees.
. Increased revenue by $82K by managing the government fund Smart Jobs
grant in conjunction with the State of Texas.
. Analyzed and prepared the Affirmative Action Plan since 1997 resulting
in compliance; organized and presented appropriate data for three
OFCCP audits resulting in successful audits with no findings.
. Designed and conducted a variety of Human Resource training for off-
site supervisors to educate on benefits, policies, HR procedures and
progressive discipline.
. Designed a "Benefits Resource Guide" for managers providing a clear
understanding of employee benefits and associated resources offered by
benefit providers.
. Created a "New Hire Survey" to benchmark the effectiveness of the
hiring process and validate from the supervisor that the new hire met
the performance standards of the job.
. Effective team member of the FMC Technologies HR Steering Committee
which planned and successfully executed the 2005 FTI Global Conference
in June.
EDUCATION
Master of Business Administration
Tarleton State University - Stephenville, Texas
Bachelor of Business Administration
Tarleton State University - Stephenville, Texas
PROFESSIONAL DEVELOPMENT
Certified Professional in Human Certified Zenger Miller Trainer
Resources
Employee Relations Law Ethics Workshop
Certification
Affirmative Action Workshops Worker's Comp 101
Maintaining a Union Free Workplace Leading Transformations
Cue Conference: Employee Relations Tools for Sustainable Conflict
Resolution
OFCCP Compliance Assistance Seminar Trust @ Work
FISH! Catch the Energy & Release The Leadership Architect 101
the Potential
Connecting with Others
ASSOCIATIONS
National Membership: Society for Human Resource Management
Local Membership: Dallas Human Resource Management Association
CTHRMA Vice President, 2004; President, 2005; President 2006;
Ambassador 2003, 2004
Delta Mu Delta National Honor Society in Business Administration
Tarleton Alumni Association
2007 Alumni Academic Forum Recipient
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