Project Manager Customer Service
Resume:
Kevin G. Ellis
Austin, TX *****
abhlkx@r.postjobfree.com
Professional Experience
Sho-Me Power Electric Cooperative, Marshfield, MO March ’10 – April ‘11
Special Projects/IT Assistant
• Project Manager Associate for company-wide database analysis and consolidation project using Access and
SharePoint 2007/10. Involved collecting and analyzing data from four different company departments to
move to SharePoint 2010
• Responsible for conversion of company intranet applications from SharePoint 2007 to SharePoint 2010
• Provided desktop support to staff members to resolve computer program and accessibility issues relating to
Microsoft Office and the SharePoint conversion
• Setup desktop computers and hardware as needed
• Assisted the management team when our company received $38 million in government stimulus money as
part of President Obama’s Broadband Technologies Opportunity Program (BTOP). Responsibilities included
using excellent technical writing and grammar skills to compose, edit and proofread documents both before
and after the award process, documenting project progress and updating all departments on their next-step
actions in the grant process. Wrote press release detailing the stimulus project that appeared in the Missouri
County Record magazine.
The Norman Transcript newspaper, Norman, OK August ‘02 – March ‘10
Senior Photographer (Aug ‘04 – March ‘10)
• Photo Department Manager responsible for the delegation and completion of all photo assignments
• Used computer and technical knowledge to help the newspaper double its online website visits, including
uploading photos, video and news articles, as well as website layout and design
• Proofread pages, interviewed sources and wrote articles as needed to assist newsroom personnel
Staff Photographer (August ‘02 – August ‘04)
• Responsible for photographing news, features, advertisements and sports
• Worked closely with a wide range of age, ethnic and cultural people and groups, all while maintaining the
high values and customer service that the newspaper expects
Computer Parts USA, Norman, OK May ‘01 – July ‘02
Computer/Network Technician
• Diagnosed and solved various computer hardware and software issues both in store and on site
• Built computers and installed various software and operating systems
• Setup LAN networks and configured routers and switches for store customers
The Purcell Register newspaper, Purcell, OK March ‘98 – July ‘02
Sports Photographer
• Responsible for photographing local sports events as assigned
• Setup LAN network for the newspaper office to bolster online presence and intranet file sharing capabilities
University of Oklahoma, Norman, OK Dec ’99 – Dec ’00
Help Desk Technical Support
• Provided customer support via ticket system to help students and faculty with e-mail registration/password
configuration via Active Directory and troubleshooting various network/internet issues on site
• Used remote desktop to access and troubleshoot various minor issues
• Setup Linux workstations for the Engineering Department
Technical Computer Skills
• Operating systems – Windows 95/NT/98/ME/XP/Vista/7, Mac OS, Unix/Linux
• Applications – MS Office, SharePoint 2007/2010, Visio, Adobe Photoshop CSx, Adobe Acrobat
• Standards and Protocols – DHCP, WINS, DNS, TCP/IP, POP3, SMTP, PPP, ISDN, T1/E1, FTP, SSH
• Hardware – All Windows and Mac Hardware, DSL and Cable modems/routers, CISCO
800/1600/1700 Series Routers and Catalyst 2900/3550 Series Switches
• Development Environments – HTML, Basic
Education and Certifications
Bachelor of Fine Arts, University of Oklahoma December 2001
A+ Certification January 2001
Cisco Certified Network Associate (CCNA) (tentative 2011)
Awards and Honors
Professional
• Employee of the Month at The Norman Transcript – December 2008
• Received multiple awards at the annual Associated Press statewide competition while working at
The Norman Transcript
• Photographs have appeared in Sports Illustrated, Time, The Wall Street Journal and various other
media publications both locally and abroad
Personal
• Accepted into the Golden Key International Honor Society for outstanding academic
achievement in spring of 2000
• Named to the College of Fine Arts Dean’s Honor Roll for fall 1999 & 2001 semester
• Received the highest award attainable in the Boy Scouts of America, the Eagle Scout Award, in
spring of 1997
Contact this candidate