Customer Service Manager
Resume:
Devyani Dewanjee Saha
Dallas,TX-75223
Contact No: 510-***-****
Objective : A challenging career in the field of Office Administration and Management utilizing the
knowledge, skills and experience gained so far,contributing not only to the overall bottom line of the
company but also impacting personal and intellectual growth of self.
Skills: Leadership, Strong Communication, Analytical and Problem solving, Customer Service,
Interpersonal relations, Data Mgmt, Inventory Mgmt &Control .
Areas of Excellence:
Had been responsible for setting up the entire office, right from real estate, to defining reqd.
administrative facilities in the office, developing administrative policies for vendor mgmt, office eqmt
etc .during the transition of Exxon –Mobil merger in India.
Responsible for a total gamut of administrative activities right from office logistics,AMC, vendor mgmt,
housekeeping, maintenance, safety& security, inventory mgmt, mgmt. of guesthouse & lease apartments,
fle
Providing management level support for facilities operations and services. Including office space,
equipment, communication devices, transportation, accommodation, schooling & tutorial ( expatriate kids
) etc .
Responsible for the smooth functioning of lease & rental accommodations and facilities in the
apartments.
Planning & budgeting of administrative expenses at corporate level.
Enhance quality of service provided in housekeeping, transportation, domestic and international travel,
relationship with expatriate employees and their families etc.
Energy and passion to connect people and business, leadership skills to develop and motivate large work
group.
To create and implement systems for more than accountability in customer conflict/service.
Liasoning with govt .dept and other organizations for fulfilling statutory requirements.
Organizing seminars, workshops, conferences and other office entertainment
Work experience:
Prime Mail ( Rx solutions )Jan 2011-till date
Large Mail Order Pharmacy for BCBS.
• Handling Customer Request on phone for medicines reqd for Doctor approval. Conferencing with
the pharmacist for verification.
• Advising customers on delayed orders.
• Co-ordinating with the pharmacist on deciding bridget supplies reqd for delayed members .
• Co-ordinating with the Doctor’s office for getting approval on member medicines, taking new
verbal and getting the same verified by the pharmacist.
• Handling member issues in terms of missing orders, wrong medications, directions etc, co-
ordinating with the pharmacist for patient counseling and issues.
• Co-ordinating with the resolution services for settleling member problems or disputes if any.
• Advising member about plan rejections, follow-ups etc with the doctor’s office.
• Understanding member issues and providing required customer support in terms of advising or
co-ordinating with other depts. for solving their issues or problems.
CVS-CAREMARK (2006 - 2008)
Lead Technician and Inventory Specialist
Job Responsibilities include :
Vendor management : Co-ordianating with vendors on day to day basis for procuring of different office
equipment, AMC management, cost effective procurement of low value purchase upto 10k.
Store logistics ( in terms of equipment, stock, stacking, stationary etc
Housekeeping : Insuring efficient housekeeping and cleanliness of Man power planning, staff allocation
and administration
.Inventory Management and control .
Insurance Coordination and Complaints: Co-ordination and communication with the insurance companies
and third party health care services .
Handling Customer Service and Complaints.
Customer Counselling and Care.
Incharge : Order Processing,filling and Sales
EXXON-MOBIL INDIA PRIVATE LIMITED ( 1998- 2002)
Manager Administration ( India Region ).
ExxonMobil Corporation U.S.A., is the largest multinational corporate body in the world and also the
largest in the Petroleum sector
Job Responsibilities as Manager Administration
Budgeting & Planning - Department wise and Region wise.
Manpower Planning.
Capital Budgeting & Planning - Department wise and Region wise ( Office space and equipment
requirements )
Office Logistics ( layout, storage and seating arrangements )
Contracts and Agreements ( Maintenance and Service Contracts)
Office Safety and Security - Also hold additional charge as Safety Officer and Safety Coordinator for
India Region
Coordination and interaction with Government, semi-government agencies and authorities
General administration and infrastructure activities for India Region.
Procurement - low value purchase up to US $ 10K
Expatriate Administration and accommodation.
Asset Management, annual inventory and reporting.
Educational Qualifications :
Masters Graduate In Hotel administration and Management 1993 ( India )
Bachelors Degree in Commerce -1991 ( India )
LICENSURE/CERTIFICATION/REGISTRATION
PTCB certified Technician since 2007.
Certified as a registered Pharmacy Technician with
State Board Of Texas .
Contact this candidate