Customer Service Manager
Resume:
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Joyce Ann Steinbomer
Cedar Park, Texas 78613
************@*****.***
An Aggressive, H a rd working, individual with proven employment success,
communicates effectively with people at a l l levels. Able to work under
stress, able to work well with others, dedicated employee will ing to work
h a rd to see a project though to completion.
Commercial Service Advisor, Watkins Insurance Group 02/04 to 04/11
Answer phones, Filed claims for the insured, issued certificate of insurance, handled billing questions for the
insured, invoiced the insured, processed change request for the insured, processed policies, collected unpaid
insurance payments, prepared proposals, scanned mail into system, took care of any request that the insured
had.
Customer Service Representative, ARS Service Express 10/98 to 09/04
Scheduling appointments for customers, closed out tickets for service calls, called customers to set up
appointments for insurance claims, answer phones, data entry, handled some of the customer’s complaints
and took care of the customer as needed.
Office Manager, Arbor Consulting 1995 to 1998
Answer phones, Scheduling appointments for customers, dispatched technicians to jobs, accounts receivable
and accounts payable, invoicing and billed the customers, collected unpaid balances and took care of the
customers.
Assistance Manager, Cricket Hollow Apartments 1992 to 1995
Answer phones, posted rent, collected unpaid rent, leased apartments, evictions, market survey, filed, typed
up the leases, walked move outs, handled resident’s complaints and other needs the residents had.
Graduated 1988 Bryan High School
References Available Upon Request
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