Customer Service Manager

Linda Kirby

McKinney, TX *****

Cell Phone 972-***-**** **********@***.***

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Summary

Human Resource professional with a diverse background in Compensation

Administration, Workforce Management Support for Reductions, SAP Management

and Health Benefits and COBRA Administration. Able to establish rapport

and credibility with diverse groups in all levels of an organization.

Extensive customer service and internal support to deliver services within

policy guidelines that meet or exceed expectations.

Professional Experience

Hewlett Packard

EDS, an HP Company

Compensation and Benefits Advisor April 2001-April 2011

. Manage and administer the off cycle retention and counter offer

increases for Enterprise Services (EDS) globally to ensure

employee's receive their salary increase in a timely manner planned

by their leader

. In 2010, reviewed and administered approximately 6000 off cycle

retention/counter offer increases for Enterprise Services

. Obtain the appropriate HR and Business Compensation Manager

approval for each off cycle request and verify the salary action

requested is within the set guidelines by Total Rewards

. Supported the EDS integration of Compensation Processes and

Compensation Systems into the HP HR system for a smooth transition

. Validate compensation actions to ensure compliance with corporate

guidelines per each country's local laws and regulations to ensure

each employee is getting paid accordingly

. Review restricted job codes for the U.S. in SAP and serve as the

final approver according to defined criteria and guidelines to

validate each employee is in the correct job code

. Main point of contact for leaders and US Payroll for employees on

Special Active Duty or Military LOA. Inform the leaders and

Payroll of the off set pay so the employee will be paid

appropriately for the duration of their LOA

Human Resource Specialist November 2005- April 2007

. Administered the planning and delivery of the corporate EDS

Severance Plan for reduction planned activities in the

U.S.Collaborated with HR Business Partners in new workforce

reduction review policies to enable the HR Business Partners to be

better prepared in answering manager and employee questions

. Interacted with Legal Affairs to ensure compliance in workforce

management activities

. Collaborated with Finance in new workforce initiatives to ensure

all approved corporate restructuring plans were identified properly

. Updated the notification documents sent to leaders to support them

through the two week notification process for employees eligible

for severance benefits

Human Resource Analyst September 2004- November 2005

. Established SAP records for New Hires, Employment Type Changes,

annual eligibility and Worksites to ensure the accurate information

was in SAP for each employee in the U.S.

. Served as main point of contact for TALX UC Express in managing and

administrating EDS's Unemployment Compensation Program to reduce

unemployment liability. Non-compliance with unemployment due dates

could have resulted with EDS being liable for over $24,000 worth of

paid out claims per month as well as a 5% annual increase in

unemployment insurance costs due to penalties.

. Assisted with the implementation of the ES Teams web based Request

System to increase accurateness, enhance efficiency and improve

communication on the submission of requests by the leaders

Administrative Assistant July 2002- September 2004

Insurance Analyst January 1998- July 2002

. Initiated enrollment for EDS Health Benefits for new hires and

active employees contingent upon qualifying event

. Acted as a liaison between vendor providers and employees to

facilitate and resolve claim issues to ensure medical claims were

paid based on the service provided

. Assisted employees and physicians on eligibility of benefits for

the EDS Health and Dental benefit programs

. Activated COBRA Benefits for separated employees per COBRA rules

and regulations

. Calculated premium rates for employees enrolled for COBRA and

employees on FMLA

. Conducted monthly audit reports to ensure timely refunds to

employees for over payment in COBRA and LOA premiums

. Provided required HIPPA notification to separated employees for

proof of insurance under the EDS Health Plan

Education

Collin County Community College, Plano, TX

Associate of Arts Degree

Technical Skills

MS Excel MS Word MS Outlook

MS Power Point SAP

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