Engineer Manager
Resume:
C:
Southfield, MI 48033
**********@*****.***
_______________________________________________________________
_______________________________
SOFTWARE: Windows 95,98,2000 and XP Remedy 4.0/3.0, MS Office
products,Eudora light, BNC remedy 7.1.0.0, Netbackup 6.5, Cisco
Switches/Routers,Windows Server 2003/2008 R2,PC
Transplant,Altiris,Heat Ticket System, Zenworks,Lotus notes
123,5.0.11/13.6.5, Rumba and AS400 Mainframes, iNotes web mail,
Cisco and Verizon VPN, Symantec Product(Antivirus software),
Novell Groupwise mail client,Citrix,ICA, Rumba 2000 3270 Fat and
Thin clients, and Chrysler Corporation Mainframe, Ghost
7,SMS(system management server), Active Directory,Sametime
HARDWARE: Dell D600's laptops,HP Servers,Microns,Xerox Laser Printers
4090,4200n and 5000 Laser Printers,56k modems,CD rom,Dell Optiplex,GX 240-
GX755 Desktops,Tape Drives,IBM PC/Compatibles, Macintosh
Computers,Wordperfect,NIC(Network Interface Card)
EXPERIENCE
05/09-present DHS ICE Atlas/ICE F&P Server Replacement Project
Vienna, VA
Lead Field Engineer
Travel to various ICE sites to rack and stack hardware which
includes any required movement of existing equipment to
accommodate the new server, tape library and UPS,UPS unit as
directed by the site POC/ITFO. Conduct Pre-Migration test on
legacy server.
Configure Windows 2003/2008 R2 server and load VMware.
Configure Raid on Windows 2008 R2 server
Join new server to the domain; contact data migration engineer
(Red Team) to insure that both servers can be remotely viewed
for data copy purposes.
Begin Data Copy remotely via government laptop/VPN by data
migration engineer (Red Team).
Netback-up 6.5.4 installation and configuration
Perform one full back up and Catalog Backup of the new
server.
Conduct post migration performance test.Perform QA with
20 % of all users. . Assist site POC/ITFO with 64 bit
drivers for sites using print queues vs.
direct IP
Assist users with any migration related problems they may
have experienced
Complete paperwork before the site is complete
Support user's on various Cisco routers and
switches with issues connecting
to the network
04/2010-present DCMA/SDV Solutions PC Deployment Project
Williamsburg, VA
Lead PC Tech
Travel to various DCMA government sites and
transfer user's data from their
old machine to their new machine using
PCLin3 software and transfer cable
Backup user's data with software called
Altiris PC Transplant
Add user's to administrator group and
joining the pc to the domain.
Send a daily report to my manager each day.
Prep pc's and assign them to the user's
that are on the list to get new
machines. Hookup DVI cables to the Dual
Monitors and install any software
required.
Support user's on various Cisco routers and
switches with issues connecting
to the network
08/06-present Southfield Public Library,
Southfield, MI
Computer Assistant
Assisted customers with burning software
documents on CD using Windows
XP burning software and scanning
documents. Assisted customers with
Connecting laptops to the Wireless or
LAN connection. Assisted customers
With Microsoft 2003/2007 applications.
01/09- 03/09 Nissan Technical Center
Farmington Hills, MI
Field Technician
Assist customers with any computer related
issues with software or
hardware stemming from the computer
refresh.
Support user's on various Cisco routers
and switches with issues connecting
to the network
10/06/08-12/30/08 Daimler Financial Services
Farmington Hills, MI
Helpdesk Analyst
Reset passwords such as Windows XP, credit commander, FAW,
Mainframe, Workbasket.Created accounts in Credit commander,
FAW, and WorkbasketGranted access to mainframe applications
such as Cass, Cars, Lemans.Troubleshoot issues with
connecting to the network via VPN for home users. Assist
users with setting up VPN token to access the network.Grant
access to certain applications within the mainframe. Using
tools such as Remote assistance and Remote desktop to remote
into users machine to assist with any software issues.
01/08-07/08 Thomson Healthcare,
Ann Arbor, MI
2nd Level Helpdesk/Desktop Technician
Setup Verizon MCI Access Manager
VPN/Netilla accounts through RSA.
routed ticketed and created tickets to
the appropriate departments. Grant
access to folders within Active Directory. Also
remote desktop into
customers machines to assist with
computer problems.
Support user's on various Cisco routers
and switches with issues connecting
to the network
08/07-01/08 DPS Data Center,
Detroit, MI
Computer Operator
Monitor various AS400 queues such as wrkjobq Xerox, and
dspmsg
(messageQueue) to make sure jobs are processing. Print
out reports from
AS400.
03/07-08/07 Valassis
Livonia,MI
Technical Support
Setup firepass and AT&T remote access for
clients through RSA database.
Reset and unlock Windows XP passwords for
employees. Granted rights
To folders on Active Directory.
Support user's on various Cisco routers
and switches with issues connecting
to the network
09/05-03/07 Chrysler Tech Center
Auburn Hills,MI
Techinical Support
Provided telephone support for all
employees in the North American Region
For any computer issues. Answered inbound
calls in a call center
Environment and routed tickets system in
the rumba mainframe database
Reset and unlocked window XP accounts for
all employees
Support user's on various Cisco routers
and switches with issues connecting
to the network
1/00 to 05/05 U.S. Army Corps of Engineers
Detroit,MI
Coop student
Creating/Restore ghost images, setting up
Microsoft Outlook, mapping
Drives. Isolate source of the problem and
fixed hardware PC's,modems
Printers etc.
Support user's on various Cisco routers
and switches with issues connecting
to the network
5/99-4/00 C& IT Wayne State University
Detroit, MI
Helpdesk
Answered call center imbound calls and
routed customer computer issues to
Appropriate technician on duty
using Remedy Action Request System. Assist
assist employees in setting up
new e-mail accounts such as Eudora light
and Outlook Express
04/98-05/99 WSU Computer Lab
Detroit, MI
Computer lab Assistant
Provided technical support to students who had a
problem printing or experiencing
Computer related problems such as
hardware/software.
EDUCATION:
BA in Computer Science, Wayne State
University, Detroit, MI
CISCO CCNA Certificate, Aress Academy
Southfield,MI
CCNA Qualified in subnetting, access lists, VLANS
etc.
CERTIFICATION:
Dell Certified Expert-DMS(NON_DSP)Client
Softskills-Certification
Professional References
Charles Muhammad
Army Corps of Engineers
*******.********@*****.*****.****.***
Benard Porter
Nissan
******@*****.******-***.***
David Smith
State of Michigan (MDIT) ITT 10
********@********.***
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