Customer Service Human Resources

TIMOTHY CAMPBELL

*** ********* ***** ******, ** *9678 ( 864-***-**** or 864-***-**** (

*******@*****.***

Objective: To secure a challenging position that utilizes my skills and

knowledge of management and leadership.

Summary of Qualifications

. Dedicated, dependable, result-oriented professional

. Knowledge of business and management principles involved in strategic

planning, resource allocation, human resources modeling, leadership

technique, production methods, and coordination of people and

resources.

. Understanding of principles and methods for curriculum and training

design, teaching and instruction for individuals and groups, and the

measurement of training effects.

. Knowledge of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting

quality standards for services, and evaluation of customer

satisfaction

. Ability to Motivate, develop and direct people as they work,

identifying the best people for the job

. Exceptional customer service skills

. Excellent written and verbal communication skills

Computer and Software Skills

Software

Microsoft Office: Word, Excel, Access, Outlook, PowerPoint,

Operating Systems

Windows, XP, and Vista

Work Experience

Johnson Controls, West Union, Sc February 1994-Present

Supervisor/Product Tech/Product Setup Tech

Pr

Direct and coordinate production, processing, distribution, and marketing

activities of industrial organization

Review operations and confer with technical or administrative staff to

resolve production or processing problems

Set and monitor product standards, examining samples of raw products or

directing testing during processing, to ensure finished products are of

prescribed quality.

Hire, train, evaluate, and discharge staff, and resolve personnel

grievances.

Prepare and maintain production reports and personnel records

Review processing schedules and production orders to make decisions

concerning inventory requirements, staffing requirements, work procedures,

and duty assignments, considering budgetary limitations and time

constraints

J.P. Stevens, Seneca, SC February 1984 - February 1994

Roller Shop Tech/Doffer

Disassemble machinery and equipment to remove parts and make repairs

Repair and maintain the operating condition of industrial production and

processing machinery and equipment

Operate newly repaired machinery and equipment to verify the adequacy of

repairs

Start machines, monitor operations, and make adjustments as needed

Repair or replace worn or defective parts or components, using hand tools

Thread yarn, thread, and/or fabric through guides, needles, and rollers of

machines

Observe operations to detect defects, malfunctions, or supply shortages

U.S. Army Reserve February 1985 - February 2006

Master Sgt/Drill Instructor/Pontoon Sgt

Education

U.S. Army

Army Leadership PLDC

Army Leadership BNOC

Amy Leadership ANOC

Army Drill Instructor School

Tri-County Technical College

Pendleton, SC

Electro Mechanics

Industrial Electronics

Southern Wesleyan University

Central, SC Associates in Business Administration

2006-2009

Southern Wesleyan University

Central, SC Business Administration

2009-Present

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