Customer Service Sales

Silvana Espinosa ** Cross Street ( West Orange, NJ 07052 973-***-**** (

**********@***.***

Communications Specialist equipped with over 8 years of success in

restaurant and catering services. Works well under pressure both

individually and collaboratively, leveraging time management, project

management and multi-tasking skills to deliver end results on time. Is

knowledgeable regarding all phases of the communications world and quick to

learn and apply new technologies and methodologies. Additional areas of

expertise include but not limited to fluency in Spanish both written and

spoken, quality assurance and customer service

Career

Godfather Seafood Bar and Grill - East Hanover, NJ

( waitress/Bartender 09/06-Present

Train new employees

Manages the delivery of ordered food in a prompt and professional

manner, always ensuring customer satisfaction

Knowledge of over 150 correct proportions and mixtures to use in

beverages, according to name, requested from patrons and cocktail

servers

Manages sales from individual tables and parties

Long Shot Productions - East Hanover, NJ

( Public Relations Internship 03/10-11/10

Marketed full service television and media production services offered

to potential clients

Composed press kit for electronic communication

Carried out media event planning activities for current clients

Pizzetta - Livingston, NJ

( waitress 03/06-01/07

Trained new employees

Managed each table as a separate project: From Drinks to Dessert, made

sure everything went smoothly

Managed sales from individual tables and parties

Supreme Bakery - West Orange, NJ

( counterperson/closing manager 03/00-10/04

In charge of customer satisfaction acting as manager as well as

counterperson

Managed register sales and credit card sales at end of each night

shift

Balanced cash draw at close of shift

Trained new employees and delegated responsibilities as seen fit

Documented processes and procedures to provide guideline reference

material for management

Shecky's Media, Inc. - New York, NY

( FREELANCE WRITER / OFFICE ASSISTANCE 8/00 & 8/01

Edited reviews submitted for multi city nightlife publication in

preparation for printing

Organized contact database of freelance writers, vendors, customers &

potential business prospects

Packaged products for local distribution

Credentials

Bachelor of Arts in Communications; Minor in Psychology (9/01-12/05)

Centenary College - Hackettstown, NJ

Wrote and edited feature articles for the Centenary College Newspaper

"The Quill"

Researched, gathered and presented news on a regular basis for the

Centenary College Radio

High School Diploma (9/97-6/01) West Orange High School - West Orange, NJ

Technical Summary

Microsoft Office ( Microsoft Excel ( Microsoft Word ( Typing accuracy-

185 wpm ( Good knowledge of spoke and written Spanish

Contact this candidate