Administrative Assistant Customer Service

Yvonne Solorzano

**** *. *** ******* ******, Unit 501, Forest Park, IL 60130

Phone: 708-***-**** E-mail: **********@*******.***

I am an intelligent, reliable, and responsible individual, seeking a

challenging position in an organization that will benefit from my skills. I

work well under pressure, love to problem-solve, and take pride in the work

that I complete.

WORK EXPERIENCE:

Marsh Chicago, IL

(Senior Administrative Assistant, March 2008 - March 2011)

In this role, I supported the Client Services Department, which included

one senior vice president, six vice presidents and one assistant vice

president. Duties included calendar management, preparation of

correspondence, presentations, expense reports and travel arrangements. I

also maintained the department's client database and transparency &

disclosure compliance files. Prepared stewardship reports based on

contractual obligations. Acted as liaison to internal and external

contacts, screened and distributed or respond to incoming telephone calls

as well as both regular and electronic mail from clients and members. This

position involved high-level customer interaction via telephone and e-mail.

Researched and assisted association members with policy issues and

services. Ordered and maintained office equipment and supplies.

Coventry Health Care Downers Grove, IL

(Administrative Assistant III, June 2005 - March 2008)

Provided support two senior vice presidents, four vice presidents and three

sales representatives (half of which were based out of state). Duties

included preparation of correspondence, presentations, expense reports,

travel arrangements, calendar management, and coordination of meetings,

training sessions and events for both internal and external attendees.

Served as the administrator of the department's customer relationship

management database (CRM). Coordinated the activities surrounding requests

for proposals and ensured they receipt. Acted as liaison to internal and

external contacts, screened and distributed or respond to; incoming

telephone calls as well as both regular and electronic mail. Ordered and

maintained office equipment and supplies as well as promotional material.

Weeks Publishing Company Northbrook, IL

(Sales Support Manager, July 1998 - March 2005)

Provided support to the company president, the vice president of sales as

well as three additional sales representatives located in different states.

Duties included preparation of correspondence, proposals, client-specific

research, surveys, and presentations. I served as the administrator of the

subscription database. I coordinated the activities surrounding requests

for proposals and fulfillment requests. I was the liaison to internal and

external contacts, screened and distributed or responded to incoming

telephone calls in addition to mail. I sold small brochure and classified

advertising space as well as mailing list rentals. Programmed and trained

employees on the company's telephone and voice mail system. Ordered and

maintained office equipment and supplies as well as promotional material.

The American Board of Psychiatry and Neurology Deerfield, IL

(Receptionist, March 1997 - July 1998)

Answered calls on a fifty-line switchboard; screened and forwarded as

appropriate. I programmed and trained new employees on telephone usage as

well as made updates and changes to the system as necessary. Opened and

distributed incoming mail, processed applications for certification and

assisted other departments as needed.

Barefoot Grass Lawn Care Wheeling, IL

(Customer Service Representative, August 1995 - March 1997)

Answered incoming calls from current clients and prospects; entered

requests for service and updated client records. Contacted customers with

delinquent accounts and made payment arrangements to collect money owed.

COMPUTER SKILLS:

Proficient Microsoft Word, Excel, PowerPoint, Publisher and Outlook, with

working knowledge of Access, and Visio. Advanced ACT, Salesforce.com,

SalesLogix, Adobe Professional, various e-mail formats and Internet search

engines.

EDUCATION:

Northeastern Illinois University Chicago, IL

Bachelor of Science Degree in Business Management

REFERENCES: Available upon request.

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