Customer Service Sales

Phone: 720-***-****

Email: *******@***.***

SAILOTA BANDA

OBJECTIVE:

Seeking an entry-level Desktop Support Technician position where I can

utilize my computer support, customer service and training skills in a fast

paced environment to enhance efficiency and increase customer satisfaction.

SKILLS:

Results-Oriented Customer-Focused Professional

Demeanor

Communication Analytical Technical Support,

Problem solving Troubleshooting COMPTIA A+ 2009

Certified

CAREER ACCOMPLISHMENTS:

Support Services

. Installed, configured and maintained, 20 PC's in the computer lab

. Performed Hardware/Software troubleshooting and repairs

. Built, installed, configured, and supported workstation PC's for

clients on site, and off site

. Built computers for sale according to the clients requirements

. Performed hardware and software upgrades

. Telephone and email and remote support

. Installed, configured, and troubleshot Win98,Win 2000, Win 2003,

Win XP, Vista, Win 7, Ubuntu

. Installed device drivers and hardware components

. Configured peripheral devices such as printers, scanners, modems,

network cards

. Installed and configured local Area networks

Training

. Trained Staff and students to use computer hardware and software

. Developed and organized training manuals, and other educational

materials

. Conducted ongoing technical training and personal development class

for staff members

Customer Service

. Helped sales team explain technical aspects of products to clients

in the store

. Kept records of customer transactions, inquires, complaints and

action taken

. Resolved customers service and billing complaints by performing

activities such as exchanging merchandise, refunding money

WORK HISTORY:

Sales Associate Radio Shack,

Denver, CO

Computer Lab Assistant Maenjani Junior High School

Botswana

Assistant Technician Tachrom Computers Livingstone

Zambia

EDUCATION:

Associates Diploma in Management Information Systems, Zambia Institute of

Management, Lusaka Zambia

Enrolled in a Bachelor's Degree in Information Assurance and Security,

Colorado Technical University, Denver and Completed 40 Credit Hours

CompTia 2009 A+ Certified

ACHIEVEMENTS:

Gold Medal from the Institute for the Management of Information Systems

UK - Best Student in Office Practice (2001)

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