Customer Service Sales

Nimisha B. Dave

*** ***** ******* ******, *** #61 ( Anaheim, CA 92801 (

***********@*****.*** ( 714-***-****

CLERICAL

EDUCATION

Bachelors of COmmerce

M.S. University 1983

Vadodara,

India

SKILLS

Microsoft Office: Word, Excel, and Outlook Express

Have a knowledge of Basic Quick Books

Professional Experience

CUSTOMER SERVICE CLERK 2010 TO 2010

MACY'S Department Store

Brea, CA

American department store chain.

. Educate and recommend shoppers on new merchandise

. Generate return customers by offering attentive and personalized client

service

. Consistently achieved above 100% of sales/production goals as set by the

Management

. Stock and arrange merchandise on shelves

. Reduce merchandise return fraud by 20% with careful customer transaction

verification

Purchasing Technician 2004 to 2009

Future COmputing Solutions, Inc Yorba Linda,

CA

Premiere e-Services Infrastructure Provider.

. Performed credit checks, processed and released orders, and handled

merchandise returns.

. Authorized web purchases, performed data entry and handled office

administration tasks.

. Reduced purchase fraud by detailed customer research and verification.

Customer Service Clerk 2002 to 2004

MERVYN'S Department Store

Fullerton, CA

American middle scale department store chain.

. Provided shoppers with customer service.

. Processed cash register sales.

. Stocked and arranged merchandise on shelves.

. Reduced merchandise return fraud by 20% with careful customer transaction

verification.

Receptionist / Office Assistant 2002 to 2005

Awesome Products, Inc. Buena Park,

CA

Providing the best most effective products at an unbeatable price.

. Handled telephone calls and correspondence, processed documents, and

performed data entry.

. Prepared customer invoices and processed customer payment information.

. Handled filling of customer credit card or check orders.

. Provided shipping documentation for delivery.

. Hands on training reading prescriptions, pre-packing medications,

compounding, admixtures and other basic pharmacy procedures.

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