Customer Service Sales
Resume:
LEAH FERKO
** ******* ***** ****: 732-***-****
Franklin Park, NJ 08823 ********@*****.***
SENIOR FINANCIAL ANALYST / REINSURANCE ANALYST
Dedicated insurance professional with more than 15 years of experience in
Disability and Long-Term Care insurance with a Fortune 100 insurance
provider. Deep claims expertise and excellent financial strength. Proven
ability to manage virtually any risk with confidence. Effectively manage
multiple, high-priority projects and take pride in providing exemplary
customer service.
Key Skills:
(Claims (Confidential/Record (Commissions
Handling/Investigation Keeping
(Claims /Documentation (Sox Compliance/Audits (Financial Reporting
(Policy/Procedures (Reinsurance Benefits (Customer Relationships
Interpretation
PROFESSIONAL EXPERIENCE
Metropolitan Life Insurance Co., Bridgewater, NJ, 1993 - 2009
Senior Financial Analyst, Bridgewater, NJ, 2009
Analyzed and administered monthly premium, and claim billing of corporate
clients for Group Disability Reinsurance benefits to determine extent of
company's liability, made approval or denial decisions and negotiated
settlements with claimants in accordance with policy provisions. Compiled
product sales reports, including reconciling outstanding suspense account
balances.
. Interpreted financial trends. Acted as liaison between department and
other key business units to obtain necessary information, resolving
problems and improving processes.
. Worked independently to prepare financial analyses that helped to
identify and explain trends, variances and potential key issues
. Ensured timely completion and calculation of reinsured premium and
claims on a monthly basis.
. Analyzed weekly Disability product sales, and created sophisticated
spreadsheets to capture timely financial data, and presented to senior
management.
Senior Financial Analyst, New York, NY, Bridgewater, NJ, 1997 - 2009
Administered and computed monthly and quarterly premium, and claim billing
for corporate clients for individual Disability Reinsurance benefit.
Interpreted financial trends. Assisted in preparation of year-end statutory
policy processes. Calculated reinsured premium and claims for monthly and
quarterly bills, including premium and DAC tax. Processed commission
reimbursements. Conducted year-end audits, responding to auditors' requests
as appropriate relating to premium/claims activities for SOX reporting.
Assisted associates and reinsurers with billing issues, and other concerns.
Provided financial reporting and analysis for monthly, quarterly, and year-
end reporting.
LEAH FERKO Page 2
. Provided through verification of each policy holder's status within
system, which identified over 50 policies holders receiving
unauthorized premiums, resulting in saving the company approximately
$10,000 for unnecessary payouts.
. Selected by supervisor to assist in internal audit, including
documenting procedures, and providing examples for 10 treaties, by
identifying efficiencies and areas for improvement, resulting in
successful audits outcomes.
. Reconciled premium and claims billing, meeting all deadlines in a
timely manner. Streamlined and developed strategic recommendations to
minimize billing process time during hectic year-end financial
reporting cycle.
. Trained Analyst on new responsibilities. Handled transitioning of old
position to new area due to reorganization, by resolving all
outstanding issues prior to transfer, resulting in continuous high
level quality service to customers.
Premium Account Analyst, Westport, CT, 1993 - 1997
Primary responsible for processing Long-Term Care billing for MetLife
employees throughout the U.S. Handled billing changes, adjustments and
complex billing issues. Prepared due and unpaid processing for reminders
and cancellations. Compiled and processed final settlements and issued
refund checks, including installing new cases.
Data Switch, Shelton, CT, 1990 - 1992
Commissions Coordinator
Calculated sales commissions manually from 10 different types of sales
incentive plans. Compiled monthly ranking report from analysis reports and
conducted audits on commissions paid.
EDUCATION
B.S., Business Administration, Sacred Heart University, Fairfield, CT
A.S., Liberal Arts, Housatonic Community College, Bridgeport, CT
PROFESSIONAL DEVELOPMENT
Corporate Business Skills: Time Management, Writing, Communications,
Diversity and Ethics.
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