Customer Service Administrative Assistant
Resume:
Fung Mei Emily Lo
***** ****** *** **** **, Carson CA 90745
*************@*****.***
Administrative Assistant
Profile More than 7 years' successful experience in
customer service and support with recognized
strengths in account maintenance, problem-solving
and trouble-shooting, sales staff support.
Possess solid computer skills, etc Microsoft word,
excel, PowerPoint, Outlook.
Ability to train, motivates, and supervises
customer service employees.
Well train on secretary training and personal
assistant, good on organize document and schedule
plan.
Develop plan, variance analyses, handle account
system filings, and maintain/update accurate
inventories.
Employment Kam Kiu Australia Pty Ltd 2006 - 2011
Administrative Officer
Headquarter located in HK and factory
located in China (Taishan), need to
corporate with more 3000 colleagues to
provide update to customer for production
status
Work with team in Australia Branch support
sales professionals covering 2 states
(Melbourne and Sydney), responsible for
more than 60 B2B customer accounts.
Provide customer service, container
delivery update, provide shipping
documents, invoice and packing list,
tracking on delivery, chasing payment, and
handle credit issue.
Effectively and problem solving on
customer challenges.
Maintain quality control/satisfaction
records, constantly seeking new ways to
improve customer service.
Homart Merchandise Pty Ltd 2004 - 2005
Import and Export Clark
Import Household items from China and
redirect to European Countries such as
Germany, Italy and Spain.
In-charge New product development, analyze
target market specific needs on SWOT
analysis.
Tailor made specific product needs enter
to target, such as different voltage,
language of instruction sheet, award of
culture different.
Hong Kong Jockey Club 2000 - 1999
Administrative Assistant
Go thought 6 weeks training on Betting
knowledge.
Work as a team of 18 people in Betting
Services and Systems Department.
Handling complaint, provide information and
update appeal cases status thought hotline
service.
Operate computer system locate Betting
History, find and stop lost ticket, open a
ticket claim case for customer.
Customer challenges: Problem solving and calm
down anger customer, suggest more options.
Education Monash University
Master of Commerce: Major in International 2010
Business (Not completed)
EANUCC 2004
Certificate of Supply Chain Management
Deakin University 2002 to 2004
Bachelor of Business: Major in Marketing
and E-Commerce Management
MIBT
2002
Diploma of Business
MIBT
2001
Diploma of Business
Sacred Heart Canossian Commercial School
2000
Certificate of 2 years Secretary Training
Qualification
Pitman - Practical Date Processing (Intermediate)
Pitman - Office Procedures (Level 2)
LCCI - Business Calculation (Level 2)
LCCI - Mathematics (Level 2)
Technical
Excellent in Microsoft word
Excellent in Microsoft Excel
Excellent in Microsoft Outlook
Good in Power point
Good in Photo shop
Good in PhotoScape
Languages
Fluency in Cantonese, English and Chinese
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