High School Engineer

Latricia Kaye McKinnerney

CCSA, CCSE, CCSE+

*** ****** ****** 972-***-****

Drive

Arlington, TX 76018 *****.****@*****.***

Summary

Very ambitious self starter and team player comfortable with multi tasking

in a fast paced environment, strong problem solving, versatile, quick

learner who enjoys challenges and adapts well to new situations. In-depth

technical knowledge and previous work experience with the entire Check

Point product suite and various UNIX environments. Excellent written and

oral communication skills with the ability to interface with both technical

and non-technical clientele.

Experience

April 2008 - Present Check Point Software

Irving, TX

Escalations Engineer, Diamond Engineer

Sole point of contact for 6 high profile customers, providing support on

entire Check Point product line (excluding End Point products such as

FDE or media encryption).

Advise on changes to customer deployment.

Solve customer support tickets end-to-end.

Personal knowledge of customer security architecture, deployment and

working procedures, team, etc.

Direct contact details given for immediate connection once needed.

Work closely with R&D for priority handling of any R&D related issue.

On-site support at customer site given when required for deployments,

training, etc.

Sept 2007 - April 2008 Glotel Inc (Verizon) Dallas,

TX

Network Operations Support

Monitored key services in the Verizon network.

Coordinated outage situations with system owners and company executives.

Diagnosed network and system-related trouble and effect action to restore

and resolve issues.

Communicated with end-user customers, call centers, and external vendors to

communicate company-wide outages.

Used Remedy ticketing system to track outages.

Feb 2007 - August 2007 Mustang Technical Consultants (IBM)

Austin, TX

AIX System Support / Administrator

Provided direct Administration for multiple big name clients such as Wal-

Mart, Disney, Coca Cola, Walgreen's, Fidelity Investments, and many more.

Debugged issues across large production environments.

Worked with Sr. System Administrators assisting them with AIX software

issues.

Assisted with installations, migrations, firmware/microcode

updates/upgrades.

Worked directly debugging issues and setting up environments using skills

with TCP/IP, kernel, logical volume manager, system performance,

installation, Hardware Management Console, Virtualization Servers/Clients,

Storage Area Networks, NIM setup and installation, and many other areas.

Knowledge of correcting file system corruption and logical volume issues.

Able to analyze system dumps to determine the root cause of crashes.

Acquired IBM Certified Specialist -- eServer p5 and pSeries Administration

and Support for AIX 5L V5.3

IBM Certified Systems Expert -- eServer p5 and pSeries Enterprise Technical

Support AIX 5L V5.3

May 2004 - October 2006 IBM Austin, TX

Test Automation Lead, AIX Systems Management

Solely responsible for several independent projects.

Developed, start to finish, test automation solutions for Functional

Verification Testing in the Systems Management area, helping debug

problems.

Responsible for developing and executing manual and automated testing

plans.

Researched several GUI Automation tools and wrote requests for the most

desirable applications.

Responsible for the administration of 10-12 test systems.

Developed AIX Security Expert GUI in the Configuration Assistant which is

shipped in all releases of AIX after AIX 5L V5.3 ML5.

Solely responsible for all usability and quality in the Systems Management

area.

Developed several mechanisms for automating software, including command-

line and GUI software, and system performance.

Experience with several shell programming languages such as korn shell,

perl and python.

Reduced time required for Functional Verification Testing by 80%, freeing

up software developers for more pertinent projects

Technical Skills

Windows, Linux, and UNIX, SecurePlatform, IPSO, Solaris operating systems

Check Point products including Firewall-1, VPN, ClusterXL, Provider-1,

SmartCenter, VSX, Connectra, VPN-1 Edge, Eventia, IPS, and more

Microsoft programs including Word, Excel, Access, Money, and PowerPoint

Basic shell scripting using korn shell, perl and expect

Automation tools such as QFTestJUI and Rational Functional Tester

IBM PS2 and RS6000 servers as well as most p5 server hardware

Knowledge of AIX internals such as TCP/IP, kernel, logical volume manager,

HACMP, system performance, installation, Hardware Management Console,

Virtualization Servers/Clients, Storage Area Networks, and many other areas

UNIX experience, AIX Internals, Retain, verbal communication skills,

Problem-solving skills, experience working in a team environment, as well

as analytical and problem determination skills

Education and Training

Check Point Software, Irving, TX

Check Point Certified Security Administrator R65 - CCSA

Check Point Certified Security Expert R65 - CCSE

Check Point Certified Security Expert Plus NGX - CCSE+

Check Point Certified Security Administrator R71 - CCSA

Check Point Certified Security Expert R71 - CCSE

Check Point Certified Managed Security Expert R70 - CCMSE

IBM, Austin, TX

Certified Specialist -- eServer p5 and pSeries Administration and Support

for AIX 5L

Certified Systems Expert -- eServer p5 and pSeries Enterprise Technical

Support AIX 5L

Austin Community College, Austin, TX

33 Credit hours earned toward Computer Science degree program

Currently enrolled in full time work/study program to complete BS in IT

Georgetown High School, Georgetown, TX

Equivalent of A+ and N+ Certifications through the Computer Maintenance and

Networking courses offered

Georgetown High School, Georgetown, TX

High School Diploma obtained with a 3.8 GPA, top 12% of class

Contact this candidate