Sales Customer Service

DIANE KOLAKOWSKI

SALES REPRESENTATIVE

** ****** **** ****

Sparta, NJ 07871

973-***-****

********@***.***

EXPERIENCE SUMMARY

More than 14 years sales experience in intensely competitive industries and

markets. Strengths:

. Consultative Selling

. Relationship Management

. Qualified Lead Generation

. Needs Specific Account Service

. Contract Negotiation

. Development of Customer Loyalty

PROFESSIONAL EXPERIENCE

Owner & Operator - Perspective Resource & Design, LLC 1997-Present

Sparta, NJ

. Proven revenue generation in all market conditions.

. Demonstrated ability to build new territories and expand opportunities

within existing client base.

. Performed all business functions. Sales and marketing, purchasing,

billing, collections, paying suppliers and contractors.

. Started business and built it to more than 50 recurring customers.

. Profitable for 13 successive years.

. Directed renovation and coordinated logistics for design jobs in excess

of $300,000.

. Strong track history of negotiating better pricing with contractors and

vendors.

Sales Coordinator - Zenger-Miller 1989-1992

Framingham, MA

. Completed sales training, customer service and leadership development

curriculum.

. Outstanding relationship building, training and presentation skills.

. Provided focused client-contact support to the sales team.

. Responsible for enhancing customer satisfaction and retention through

regular customer contact and problem resolution.

. Communicated customer expectations to various support departments within

the company.

DIANE KOLAKOWSKI

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Account Executive - MTS Telecommunications 1988-1989

Syracuse, NY

. Created and executed strategic and tactical sales plans.

. Presented product features and benefits to prospective clients.

. Prepared and presented proposals, negotiated pricing to differentiate MTS

product offerings.

. Successfully executed full sales cycle - prospecting, cold calling,

introduction and relationship building, needs development, presented

solutions, closed the sale and followed up for successful customer

satisfaction.

. Performed B2B sales and negotiations with decision makers at many levels.

. Handled all sales functions, including national key account management,

product launches and territory management.

. Placed the highest revenue telephones in my sales district.

EDUCATION

Ramapo College - Bachelor of Science, Business Administration

Mahwah, NJ

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