Project Manager Customer Service

SUMMARY

Chief Information Officer with demonstrated technology

leadership and strong track record in management skills, custom

software delivery, hands on technology skills, many years of

SDLC, budgeting, ability to adapt technology to business needs,

vendor relationship,commitment to quality and exemplary

customer service.

PROFESSIONAL EXPERIENCE

(Confidential)

2008 - present

Sr. Information Architect/Tech. Manager

Present: Client facing, managing offshore/onsite model team to deliver

clients need, related to integration of data (sales order, leads, contacts,

opportunity, fulfillment etc.) from multiple vendors using proprietary tool

and WebServices. Other technologies include Java/XML

Other roles /duties:

o Critical member of Integration Solution Assessment Team for

professional services division

o Partnered with technical team, business and Enterprise

Architects to align technical strategies to business strategies.

o Established standards / procedures/best practices

o Manage geographically team size of 8-12 engineers

o In addition assist in RFP responses, help facilitate customer

demos and participate in functional and technical customer

meetings. Participate in sales presentations and customer call

Most recent project description:

Responsibilities included Client facing,gathering

requirement, managing multiple applications/projects for

variety of clients for Health Care firms with primary focus

on Patient Safety /Quality Transformation,assessment of

existing solution,reengineering,technical project guidance

in a distributed environment ( teams comprising of 15-20

resources).Lead the implementation team, project scoping

and planning, develop and maintain status documents and

ensure that the quality of deliverables are met on time and

within established budget. Solution delivered involved,

technologies such as J2EE/SOA/ORACLE/SAAS.

COMPUTER SCIENCE CORPORATION (CSC), Waltham, MA

2004 - 2007

Senior Architect / Project Manager

. Led multiple client facing engagements focused on IT strategy,

project management, team building and technical solutions.

o Led development of healthcare data warehouse web portal for a

Health Consortium

. Product vision, Product roadmap, process reengineering,

business plans

. Solution ensured HIPAA compliance,custom handling of data from

multiple EMR vendors

. SDLC: Agile/Scrum.

. Data warehousing/ETL using .NET(C#/SQL/ASP.NET)

. Managed team of four with budget of close to $1M.

. Enabling Technologies :XML/HL7/AJAX/WEB2.0/.NET,MS-SQLSERVER

2005,WINDOWS

o Led Global Data Warehousing Project providing project

management, technical and administrative leadership.

. Created Statement of Work and interfaced with customers at

various levels.

. Offshore - Onsite Model SDLC :Catalyst RUP

. Data warehousing/ETL using Datastage.

. Built a team of 10+ resources and managed budget of nearly $1M.

. Enabling Technologies: Ascential Datastage, JAVA, Oracle 10g

CITRIX

o Led the migration efforts of 16 credit card/banking J2ee

applications from SUN iPlanet Server to BEA Weblogic

. Entailed establishment of strategy and overall direction

. Team management, thought leadership,process documentation

. Direct development and execution of an enterprise-wide disaster

recovery and business continuity plan Enabling Technologies: BEA

Web logic, Oracle, Apache Tomcat, MQ,AIX

o Managed multiple vendor teams and data center operations as the

Deployment Manager for a state health care (J2ee)portal

solution

. Enabling Technologies: BEA Weblogic, Oracle, LAMP, MQ,AIX,JBOSS

YORK INTERNATIONAL, York, PA

2002 - 2004

Tech Lead / Manager

o Led onsite and offshore 6 member team to deliver HVAC remote

monitoring solution using J2ME

o Provide strategy and recommendations for alternate cost-

effective approaches

o Project management, account management

o Enabling Technologies: JAVA (J2ME, SWING, AWT, and J9), MQ, Me,

DB2, SIEBEL, OSGi, RADIUS, LINUX and VPN to guide development

through SDLC to completion and deployment.

PETROVANTAGE, Cambridge, MA

2000 -2002

Senior Software Engineer / Technical Lead

o Led six person team for a chemical/petroleum start-up;

o Responsible for architecture, design, development, and

deployment of petroleum internet solutions.

o Managed client interactions, requirements gathering, front-end

development

o Enabling Technologies :IBM Visual Age JAVA, UML, XML, XSL, EJB,

C/C++, VB- COM,JAVASCRIPT, PERL, Web sphere (versions 3.5 &

4.0), IIS, and MS SQL Server2000

IBM CORPORATION, South Burlington, VT

1998 -2000

Senior Consultant / Project Manager

o Led three-person team responsible for improving performance of a

JAVA based strategic planning tool.

o Served as lead for patented comprehensive semiconductor

analysis tool

PRIOR EXPERIENCE:

SENIOR TECHNICAL RESOURCE, J.B.SOFTWARE, Blue Bell PA

1996 - 1998

Delphi/MSVC++/Windows/Payment Industry

SENIOR CONSULTANT, UNISYS INC, Blue Bell PA

1995 - 1996

MSVC++/Windows/Lifeline

SOFTWARE ENGINEER, INTERNATIONAL SOFTWARE, INDIA LTD

1991 - 1994

MSVC++/Windows/Networking product

EDUCATION

Babson College, F.W. Olin Graduates School of Business, Wellesley, MA

Master of Business Administration, (2009)

Indian Institute of Science, Bangalore, India

Master of Science, Electrical Engineering

University Of Madras, Chennai, India

Bachelor of Science, Mathematics

Certifications:

Sun Certified Enterprise Architect (J2ee),

Agile/Scrum Master

PMP (in Progress), ITIL (in Progress)

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