Manager Customer Service

Charles Mitch

**** *. ******* ***. #**

Chicago, Illinois 60657

Phone: 773-***-****

Email: **********@*******.***

SUMMARY

Motivated individual seeking a sales and/or marketing position with a

demonstrated ability to:

. Manage multiple tasks simultaneously with a focus on results and

quality

. Remain organized and detail-oriented in a fast-paced environment

. Build and maintain long-lasting relationships through outstanding

interpersonal skills

. Resolve issues satisfactorily and efficiently

EMPLOYMENT HISTORY

Gannett Company, Chicago, Illinois

2011-present Account Executive

. Present Clipper Magazine and other direct mail pieces as an advertising

medium to clients

. Responsible for the acquisition of new accounts at a pace of ten per

month

. Aggressively seek out qualified prospects in an effort to grow local

Clipper Magazine issues

. Introduce new advertising strategies to clients that help them

effectively reach target markets

Sun-Times Media, Oak Park, Illinois

2008 -2011

Account Executive

. Responsible for the sale and placement of half a million dollars in

annual ad revenue

. Consistently met or exceeded monthly ad revenue goals

. Developed client relations and resolved issues in an effective and

timely manner

. Created sales presentations for agencies and clients

Buckingham Athletic Club, Chicago, Illinois

2004-2008

Customer Service Representative

. Acted as manager on duty in absence of hotel manager

. Developed strong relationships with customers resulting in repeat

reservations

. Trained new employees on front desk operations and procedures

. Improved productivity through creation and implementation of new

operational procedures

Rosati's, Eagan, Minnesota

2002-2004

Store Manager

. Managed day-to-day operations of business generating an average daily

revenue of 1,000 dollars

. Responsible for oversight of 5-10 employees per shift with direct

accountability for operational results

. Handled scheduling, cash drawer reconciliation, bank deposits, quality

control, inventory control, route planning, and delivery organization.

EDUCATION

Northeastern Illinois University, Chicago, Illinois

Bachelor of Science Major: Marketing

Cum Laude GPA: 3.54/4.0

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