Test Management
Resume:
Uma Prasangi
SUMMARY:
. Over ** years of experience as Quality Analyst of Siebel CRM and web
based applications, Banking, Insurance & Financial, Health and
Telecommunication domains.
. Over 6 years of experience in CRM applications in Testing, Data
Migration, Configuration, Integration and Customization of Siebel
7.x/6.x using Siebel Tools, Call Center, Sales, Marketing, EIM,
Workflow.
. Over two years of experience in Quick test professional the automated
testing.
. Sound knowledge in eCRM technologies like e-pharma, econfigurator, e-
sales, e-marketing, and other COM applications.
. Experience in Leading & Managing the Test Team and delivering high
quality products/projects.
. Experience in testing Web-based / E-commerce, Mainframes and Client-
Server IVR & CTI applications on different environments.
. Extensive experience in preparing Test Plans, Test Scenarios, Test
cases, Test Reports and Documentation both Manual and Automation.
. Strong skills in planning & executing Regression Test, Functional
Test, System Test and Integration Test.
. Strengths include excellent interpersonal and communication skills and
the ability to provide solutions from a functional and technical
perspective, meet deadlines.
. Testing expertise includes formulation of Test Assets, Strategies,
Test environment setup and Test documentation, Implementing Test
Standards.
. Extensive experience in Quality Center, QTP (Quick Test Professional),
Win Runner, Test Director, PVCS Tracker and Star team.
. Worked in different software environments and can easily fit into new
environments if required.
TECHNICAL SKILLS:
CRM Siebel 7.8/6.x, Siebel Tools, Call Center, Siebel
Sales, Workflow, EIM, Assignment Manager,
eService, Scripts.
Testing Tools Quality Center 10.0, Win Runner 6.x/7.x,/8.0, Test
Director 8.2/7.6, Quick Test Pro 8.0.
Data migration Siebel EIM, SQL* Loader, TOAD, Golden,Informatica
Languages C, C++, PL/SQL, XML and Java 2.0,Genesys
Data Access ODBC, ADO (ActiveX Data Object), RDO (Remote Data
Objects), DAO (Data Access Objects)
RDBMS Oracle 7.x/8i/9i, SQL Server 2000.
GUI Billing System (CSM),VB 5.0/6.0, Developer 2000,
Forms 4.5 and Reports 2.5
Report Tools Actuate Reports 6.0/5.0/4.0, Crystal Reports 8.0.
Operating System Windows 95,98,2000 N.T 4.0, Windows XP, Unix.
Office MS Word, MS Excel, MS Project and MS Visio
Automation
PROFESSIONAL EXPERIENCE:
Wells Fargo, MN - QA Lead Dec 2009 - Till Date
Wells Fargo is a leading provider of online financial services, offering
individual consumers, and small and middle market businesses and large
corporations a full range of banking, money movement, investing, asset
management and other financial and risk management products and services.
Worked on multiple projects and Data Migration projects of Wachovia and
Wells Fargo for ACH Products like Fraud Filter, Inquiry and so on.
Responsibilities:
. Performed QA Lead role in the creation, preparation, and conduct of
quality assurance reviews and the development and execution of test
plans and test scripts
. Accountable for developing test plans & test scripts for merger
project, executing test scripts and defect management.
. Reviewed Business requirements, Design documents and other supporting
documents to aid in test planning.
. Upload Requirements, Create Test sets, Update the test results and
monitor defects in Quality center.
. Generated the defect summary reports for status meetings.
. Traceability matrix was created between Requirements and Test Cases
using Quality Center
. Coordinating on deliverables, keeping track of defect/bug reports in
Quality center.
. Responsible for Test data preparation on regular basis in the test
execution for Data migration projects.
. Responsible for preparing reports for senior management and also for
complete QA Sign-Off's on the project applications.
. Communicate test progress, test results and other relevant information
to project stakeholders and management.
. Involved in Regression testing for the web logic upgrades and DB2
driver changes and responsible for sign off.
Environment: Quality Center10.0, Web based Java application, Mainframes,
Web logic 10.2, Oracle 10g, MS Office 2007, MS Power point, Windows
XP/2000/NT, and SQL.
TIAA-CREF, NC - Senior QA July 2007 - Aug 2009
TIAA-CREF is a Fortune 100 financial services company that is the leading
retirement system for people who work in the academic, research, medical
and cultural fields. With over $435 billion in combined assets under
management, TIAA-CREF serves 3.4 million active and retired employees of
more than 15,000 institutions.
Worked on Wealth Management projects the purpose of this project is to
enhance the usability of the Siebel application to benefit all Wealth
Management users as they seek to reach and exceed the Wealth Management
business objectives.
Responsibilities:
. Implementing Overall management of quality processes, metrics and
analysis of end-to-end testing
. Closely worked with the business team to understand the requirements
and business process to plan and execute the Testing efforts
. Participated in the review process of BRD (Business Requirement
Document), SRS (System Requirement Specification) and Test Artifacts.
. Work collaboratively with other members of the organization to ensure
quality throughout.
. Actively involved in all cycles of SDLC and used to prepare metric to
maintain and measure productivity across the SDLC
. Managed and Coordinate different Activities of Team on a daily Basis.
. Work with Customers to understand the Actual Requirements and the need
for requirement and work with team members to have the Requirements
properly Planned and Tested.
. Mapped requirements to business scenarios to assure that all
requirements were covered.
. Configured and tested Intelligent Call Routing based on product and
segmentation data from CTI Segmentation database.
. Generated status reports, test analysis, bug reporting, verification,
tracking & management using Mercury Quality Center
. Coordinated builds for Siebel application and Java Application along
with Data Base deployments for various projects with in Organization.
. Develop short-term and long-term goals and procedures that meet the
organization's quality objectives
. Used to coordinate with Development manager to ensure that builds are
being properly built and hand over to QA Team as per Project Plan.
. Conducted daily meetings with the Dev and QA teams to Identify /
Resolve any issues
. Managing and defining processes for internal knowledge management and
workflow systems.
. Apply QA principles and methodology to develop test plan, test cases
and detail test scenarios and oversee their execution, tracking, and
automation.
. Responsible for complete QA Sign-Off's on the project applications.
Environment: Siebel 7.8.2, SQL Server, Oracle, Mainframes, Omni, Windows
2000/NT/XP, J2EE, Power Image, Java J2ee, Quality Center, Starteam, MQ
Series, IVR, Genesys, Naviplan.
T-Mobile, GA-Senior QA Nov 2005 - Jun 2007
Worked for T-Mobile in their QA team to test the integration of their
Samson and Net Status applications plus testing their Siebel application.
The integration of the Samson and Net Status GUI is, at high level, to
reduce the redundancy of information. This will allow for a unified front-
end to the application.
Responsibilities:
. Analyze User Requirements and Specifications and developed Test Plans
and Test cases.
. Performed CTI Testing which involves Billing System and Siebel
Application.
. Performed Warm and Cold Transfers using the CTI Functionality
. Prepare Test data and walkthrough the Test cases for Functionality
Testing.
. Wrote End to End Test cases as per the Business Requirement.
. Tested Call Center Application by creating and updating the contracts
and proposals and perform the Unit Test, Regression Test, Performance
Test, Functionality Test, Integration and System Testing.
. Worked closely with the Business Analysts, Developers, and Database
Architect in identifying the outstanding issues in User Requirements
and Specifications.
. Identifying the problems, prioritizing them and communicated the bugs
to the developers using Bug Tracking Tool Test Director.
. Worked closely with the Team Lead and resolved the identified issues.
. Attended Life Line Bridges to resolve the issues before deployment.
. Maintain referential integrity matrix as per the SOX standards.
. Test web clients and dedicated Clients and Perform Synchronization
with Siebel server
. Executed Test Results after every PASS through Document Generator in
TD.
Environment: Siebel CRM 7.7(eComunications), SAP, TIBCO, Citrix, RTD (Real
Time Decision Engine) Quality Center 9.0, Test Director 8.0, Oracle 9I,
Golden.
Johnson &Johnson, NJ-Senior QA Aug 2004 - Oct 2005
Johnson and Johnson is the world's most comprehensive and broadly based
health care products for the consumer, pharmaceutical and medical devices
and diagnostics markets.
Responsibilities:
. Performed functional Testing of the Siebel Viewpoint checking the
functionality of the application.
. Involved in two phases of System testing where the
application is tested with respect to its typical working
environment.
. Involved in CTI (Computer Telephony Interface) Testing
integrated with Genesys and Customer Master Database.
. Involved in three phases of Integration Testing where the
viewpoint is integration of Siebel Analytics and Genesys.
. Tested the Siebel Data Integration processes including
Syndicated Data Loading using a Data Loading Tool.
. Used Test Director as a Management Tool for systematic
control over the testing process.
. Maintained a project database of tests that covers all the
aspects of the application functionality and organized the
tests into unique groups.
. Defect tracking is done in the Test Director through
Defects Tab to add, review, repair and analyze defects.
. Extensively worked on synchronizing the thin client to the
Handheld (palm) and completed successfully.
. Conducted regression testing using the Automated Tool (QTP)
Environment: Siebel ePharma 7.8.2, Test Director 8.0, Genesys, Windows 2000
Professional, Oracle 9i, PL/SQL, QTP 8.
XO Communications, TX - QA Jan 2003 - July 2004
XO Communications (previously Next link Communications) is a one of the
largest telecommunications companies in the United States. XO provides
voice, data and IP services to small and medium-sized business, large
enterprises, government, cable companies, content providers,
telecommunications companies and wireless service providers in more than 75
major metropolitan markets across the United States.
Responsibilities:
. Involved in Automation of E2E's (End to End) Scripts using QTP (Quick
Test Pro).
. Used QTP for System Testing and Performance Testing for UI of Siebel
application for release 1.0 version
. Automation of Siebel UI Views, MVG's and Applets.
. Ran Huge amount of Data Entry through Automation for DARS Reports.
. Used MS Access to maintain the Test scripts and Requirements.
. Worked in Call center in the areas of Contacts, Accounts, Members and
Todo's.
. Analyzed the Requirements and attended the UAT (User Acceptance
Testing) to document changes and implemented them.
. Involved in all stages of testing process-Development of Test Plan,
Test procedures and Test cases based upon requirements for Functional
Testing, Regression Testing and User Acceptance Testing.
. Developed Test Plan, Test Cases and Test Scripts in MS Excel.
. Reported and Tracked the Defects Through PVCS Tracker.
. Involved in Manual Testing of the Test scripts and maintained the Test
Log.
Environment: Siebel 7.7 Call Center, Quick Test Pro 8.0, PVCS Tracker, MS
Access.
Custom Soft, India - QA May 2000 - July 2002
Customer services Systems
This system was developed as a subcontracted project for client in USA,
Which is a service company, involved in repairing/ fixing various household
items
. Prepared Test Plans for application testing after careful analysis of
requirements and specifications.
. Performed Integration Testing and System Testing.
. Performed Defect Reports and interacted with developers for debugging.
. Involved in writing test Cases.
. Create Batch Test to run entire application unattended.
. Tracked bugs using Test Director and performed regression testing of
the entire application once the bugs are fixed
. Isolated and simplified problems discovered during testing so that
developers can fix them easily.
Environment: XML, C++, JavaScript, UNIX, VBscript, Sybase, SQL, Solaris,
.Net, and Web sphere
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