Project Manager Training

JACKIE FROSCH

** ****** ******, ******* ** Sac, WI 53578

**** ********* *****, ********, ** 34232

Mobile: 608-***-**** Email: ********@********.***

http://www.linkedin.com/pub/jackie-frosch/3/529/249

PROFESSIONAL SUMMARY

Fortunate to have experienced a diverse career across multiple disciplines

and industries, I enjoy leveraging my technology and human resource

background to continually improve business workflow. I am energized by

helping others become more effective and efficient in their roles.

TECHNICAL SKILLS, CERTIFICATIONS and EDUCATION

. Health Information Technology Certification - Madison College -

April 2011 -coursework, labs, and projects around Meaningful Use

criteria, EHR system requirements, selection, build, and support;

VistA EHR experience

. Technical skills/experience: System/Business Analysis, MSProject,

Project Management waterfall and iterative methodologies, MSOffice

Suite including Access database query/report development, data

modeling, Visio, SharePoint, Crystal Reports/SQL development,

Lawson & PeopleSoft HRMS, Lawson Materials Management, NetLearning

LMS, SumTotal Systems LMS, HTML, Visual Basic, COBOL, JCL

. Training skills/experience: eLearning Design Certification -

American Society for Training and Development (ASTD); Kirkpatrick

evaluation method, Apking High Impact Adult Learning principles,

ADDIE methodology

. Associate Degree - Mathematics/Computer Science, University of

Wisconsin - Eau Claire

. Continued studies - Mathematics/Secondary Education, Edgewood

College - Madison, WI

PROFESSIONAL WORK HISTORY

MERITER HEALTH SERVICES, Madison, WI

2008-present

Human Resource Assistant

. Administer Learning Management System; Assist with planning and

testing of upgrades; Perform compliance reporting, Maintain system

and data

. Key implementation team member for Performance Evaluation system,

process, and training; developed training materials

. Create reports and statistics in support of HR metrics

. Provide training development and administration support to large-

scale implementations and rollouts.

WEST MIDDLETON LUTHERAN CHURCH, Verona, WI

2007-2010

Office Support

. Daily office support; support for computer systems.

ConsulTech, Prairie du Sac, WI

2006-2007

Consultant (Sole Proprietor)

. Technology and software consulting services to small businesses.

CUNA MUTAL GROUP, Madison, WI

1999-2006

Learning Technology Leader

2001-2006

* Business Analyst and Project Manager for corporate e-Learning

initiative ($2M+), including people, process, and technology

directives

* Project Lead for system implementations and upgrades; managed 4-

week migration to ASP/hosted learning management system (LMS)

yielding $100K projected annual cost savings to company

* Workflow and data analysis, design, administration, and measurement

* Super User on all LMS functions; Subject Matter Expert for all LMS

online training modules; authored User's Guide; Conducted ongoing

training of LMS functionality (Face-to-face, Live/Recorded

Webinars)

* Definition and tracking of success measures for learning systems

using data analysis/reporting to assess progress; led system

optimization and continual process improvement efforts

* Partnered with external providers to select, evaluate, and

implement software products and training content

* Managed system administrators for learning technology applications.

IT Training Manager

1999-2001

. Directed staff and operations for all corporate and IT

technology training initiatives

. Managed ongoing training vendor selection/contracts; worked closely

with IT subject matter experts to evaluate and select effective

training solution(s)

. Interim Desktop Administration Manager; managed and directed

desktop management staff.

SAUK PRAIRIE MEMORIAL HOSPITAL/CLINICS, Prairie du Sac, WI

1994-1999

IT Business Analyst/Manager

. Created first Information Technology Strategic Plan for hospital

and IT Steering Committee, in partnership with Medical staff

* Project Manager for selection and implementation of new hospital

application suite (HIS); included project planning/budgeting,

requirements gathering, vendor selection/evaluations, and

implementation

* Led major conversion to Lawson HR/Payroll and Materials Management

systems; Analysis and programming of system interface between

attendance and payroll applications

* Trained hospital & clinic staff on system functionality (face-to-

face group and one-on-one)

* Project Leader and Analyst for Practice Management software

selection, implementation, and support for partner clinics.

CUNA MUTUAL GROUP, Madison, WI

1981-1994

Systems Manager

1988-1994 Programmer/Analyst

1981-1988

* Managed projects and teams for major business application

implementations

* Partnered with business divisions on technology goals and alignment

* Provided systems analysis and design for back-office and insurance

product solutions

* Supervised, mentored application development staff; member of I/T

hiring team

* Programmed, tested system applications.

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