Customer Service Manager

John F. Altieri **** Wayside Ave, Delaware, OH ***15

Residence: 740-***-**** Cell: 614-***-****

**************@*******.**.***

Career An experienced general manager, leader and entrepreneur,

Summary focused on crafting strategic initiatives to achieve growth

and profitability by demanding excellence and accountability

of self and staff

Professional Experience

Chief Operating Officer, Part Owner, Signature Medical, Westerville, OH,

2007 - Sept 2010

. Oversaw all operations of this nationwide mail order diabetic supply

company including, A/P, A/R and billing, marketing, inventory,

staffing and shipping.

. Navigated company through regulatory and compliance environment

dealing with such issues as accreditation, operating system changes,

Medicare, Medicaid, private insurance and competitive bid.

. Instituted system of metrics to measure performance of each associate

and departments.

Owner, RMS Pharmacy, Columbus, OH, 1999 - 2007

. Founder and operator of durable medical equipment supplier and

pharmacy specializing in diabetes supplies and respiratory

medications. Market to and solicit referrals from professionals such

as doctors, nurses, suppliers, home health agencies, hospitals,

respiratory therapists. Hands-on with all operations, marketing,

billing and shipping.

. Grew patient base from 0 to over 600.

. Increased revenue and navigated company in an environment of fierce

competition and decreased reimbursement.

. Profitability achieved in first year of operation.

. Fully compliant with all Medicare, Medicaid, AOB, HIPAA and state

board of pharmacy rules and regulations.

Customer Service and Product Line Manager, Express-Med, Inc., Columbus, OH,

1996 - 1999

. Responsible for marketing and sales, operations, customer service call

center, staffing of respiratory medication business.

. Managed P & L statement.

. Managed staff of 10-15 employees.

. Grew respiratory business from 1 to 1600 patients. Annual gross

revenues up to $6 million.

. Promoted within company from marketing supervisor to manager of

respiratory product line.

Other Experience

. Advertising and Account Coordinator, Mars Advertising, 1995 -1996

. Marketing and Public Affairs Coordinator, Tomasi Marketing Group, 1995

. Political campaign manager for various Ohio candidates, 1990 - 1994

. Ohio Senate Aide, Ohio Senate, 1990 - 1991

. Founded Capital City Soccer League, 1992

. Founded Columbus Sports, LLC, 2001

Education

MBA, Capital University, Columbus, OH, 1994

BA, John Carroll University, Cleveland, OH, 1989

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