Project Engineer

MARK BOUCHER

**** *** ******

Dover, DE. *****

302-***-**** (Cell)

302-***-**** (Home)

*********@*******.***

http://www.linkedin.com/pub/mark-boucher/a/842/301

OBJECTIVE:

Utilize more than 12 years of Information Technology Support and

administrative experiences in helping your organization realize its

business goals and objectives.

Strong initiative, positive attitude, friendly, excellent organization

skills, ambitious, detail orientated, team player, fast learner, excellent

communication skills.

EDUCATION AND CERTIFICATIONS

University of Maine, Fort Kent, ME

Bachelor of Science Business Management (BSBA)

Secret Clearance, NACLC & DISCO

VMware vSphere: Install, Configure, Manage [V4] Class, June 2010

ITIL Certified, ITIL Foundation's, August 2010

Microsoft Certified System Administrator (MCSA Server 2003) July 2007

Microsoft Certified Professional (MCP) July 2007

A+ April 2000

EXPERIENCE

Public Service Company of New Mexico, Albuquerque, NM Jul

2005 - Nov 2010

Senior Desktop Support Analyst

Part of team responsible for designing, building and deploying Virtual

Desktop Interface's (VDI), to 47 overseas contractors (pilot), also

configured and packaged "Thin Apps" for VDI. Team Lead for developing

enterprise wide desktop standards. Lead Tech for "Computer Platform

Reinvestment" (CPR) Project. Determined qualified computer hardware,

purchased replacement equipment, with an annual 1.2 million dollar capital

budget. Monitored project status and reported accordingly. Mentored new or

temporary staff with policies and procedures. Initiated several process

improvements adopted into the desktop group. Provided second-level

support for 2400 users where responsibilities included troubleshooting and

resolving medium to complex endpoint issues with Windows operating systems,

hardware, connectivity, and Microsoft Office productivity and automation

applications.

Siemens Business Services, Albuquerque, NM Jul 2004 -

Apr 2005

PC Technician, Intel, Inc.

Provided second-level support for 10,000 Intel Corporation employees in New

Mexico where responsibilities included troubleshooting and resolving simple

operational and known endpoint issues with Windows operating systems, and

Microsoft Office productivity and automation applications.

Bostik Findley, Inc., Middleton, MA Jun

2001 - Dec 2003

PC Build Specialist

Provided first-level support for 800 employees where responsibilities

included troubleshooting and resolving simple to moderate endpoint issues

with Windows operating systems, hardware, connectivity, and Microsoft

Office productivity and automation applications, Project Leader for Windows

2000 Pro migration. Additional Systems Administration experiences with

Wintel Servers, Security threat evaluation and patching, SOPHOS Anti-Virus

software, data backup and recovery and Administrative experiences with

sourcing computer related hardware and software.

Avnet Inc. Peabody, MA May 2000 - Mar

2001

Desktop Support Specialist

Provided local and remote support for 700 international and east coast

Business to Business (B2B) users with various non-standard configurations

where responsibilities included troubleshooting and resolving simple to

moderate endpoint issues with Windows operating systems, hardware,

connectivity, and Microsoft Office productivity and automation

applications.

Panurgy, Burlington VT. Jul 1999 -

Apr 2000

Network Support Engineer

Designed, built, configured, implemented and supported client computer

systems and servers, including Novell 4.X, Novell 5.X, Groupwise 5.5,

Microsoft Workstation, NT Server 4.0, Small Business Server 4.0, 4.5,

Windows 95, 98 and Exchange in a small market area. I used Rapid Deploy

imaging software to configure computer learning center classrooms

computers. Consulted with clients to determine their needs, then designed

the best solution, built, and supported their servers and desktops.

United States Air Force, 24th Services Squadron, Panama City, Panama

May 1997 - June 1999

Supervisory Computer Specialist

Supervised and implemented work details and or assigned employees as

required to ensure department objectives were met. I hired trained and

evaluated personnel under my supervision, maintained continuity of systems

operation and processing, programs, and control problems, developed and

maintained inventory control procedures, maintained user storage and

programs on UNIX, Novell and Wintel servers and provided support for 200

end users included troubleshooting and resolving simple to moderate issues

with Windows operating systems, hardware, connectivity, and Microsoft

Office productivity and automation applications.

United Nations, The Hague, Netherlands Feb 1995 -Mar

1995

Special Project Tech

Processed classified material for the former Yugoslavia and the

International Criminal Tribunal.

TECHNICAL SKILLS AND PROFICIENCIES

Remedy Helpdesk, Microsoft Windows Desktop and Server Operating Systems,

Microsoft Office Automation Products (Outlook, Word, Excel, Visio), MS

Exchange, SOPHOS, Exabyte Tape Library, Citrix, Ghost, AS/400 emulation,

Lotus Notes, Compaq NAS, Veritas, Novell, GroupWise, Genesis, Blackberry

Enterprise Server, Intellisync Technologies, Windows Mobile Devices, HP,

Ricoh and Xerox Printers, VPN and Terminal Services.

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