Customer Service Assistant

Location:

Posted:

April 22, 2011

Thilithia M. Dailey

Bronx, NY 10462

*************@*******.***

OBJECTIVE: To obtain a challenging position in the administrative field within a company that offers

an opportunity for growth and advancement

EDUCATION: Global Business Institute New York, NY

10/09-present Computerized Office Specialist with Internship

11/08-09/09 Strive, Inc New York, NY

Customer Service (Certificate)

Career development/ Job Readiness (Certificate)

EXPERIENCE:

02/11- Present Renaissance Fine Art Gallery New York, NY

Personal Assistant/ Intern

• Assist in organizing events and engagements (art exhibitions, private art shows)

• Assist with managing appointments and calendar

• Make reservations, place orders, and answer and return calls

• Maintain general administrative and general office support duties

03/08-09/08 City of New York Parks and Recreation Bronx, NY

Groundskeeper

• Responsible for opening and closing various areas

• Maintained and cleaned all assigned locations

• Assisted patrons with directions and answered their questions

• Ensured that weekly inspections were passed

03/01-11/07 Spanish Yellow Pages New York, NY

Telemarketer/ Receptionist

• Responsible for opening and closing the facility daily

• Called an average of 350 businesses to gain new clientele

• Answered customer inquiries and mailed brochures

• Operated the photocopiers, facsimile machine and cheeked the voice mail system

SKILLS:

• Microsoft Office Suite: Word, Excel PowerPoint, And Access

• Accounting Skills: QuickBooks

• Machine Transcription, Keyboarding: 45+ WPM, Web Design

• Communication Skills: Human Relations

REFERENCES: Will be furnished upon request