Felipe A. Diaz
Information Technology Professional
Areas of Expertise / Core Competencies
. IT Help Desk Support
. Broad IT background
. Quality Assurance
. Hardware Upgrade-Diagnostic
. O.C Stability Testing
. O.C Enthusiast
. Customer Support Experience
. Highly Effective Written, Verbal, and Visual Communicator
. Team Player
. Creative
. Internally Motivated
. Consultation Based Service
. Results Oriented
. Fluent Spanish
Professional experience
In Transition / Independent IT, Business, and Computer Consultant. 2007 -
Present
Head of custom computer consultation firm, sit and meet with clients to
establish computing needs based on their usage and budget.
Built, maintained, and trouble shoot client computers. Installed/upgraded
operating systems, and kept operating systems updated as needed. Installed
and diagnosed hardware issues, as well as making recommendations for system
hardware expansion and upgrades to improve the computing experience.
Iowa State University-Tech Center Call Desk/ IT Help Desk Support
2005 - 2008
Answered incoming calls from both University staff and local student body
regarding technical difficulties with on campus computers or personal
computers.
Provided solutions to technical issues via telephone guidance or remote
desktop to asses, diagnose, and resolve caller's issues in a prompt and
efficient manner.
Handled in person hardware trouble shooting and diagnostic, as well as
hardware upgrades for student and on campus computers.
Iowa State University-Foreman Aid/Intern (Summers) 2007 - 2009
Built and maintained research plots in accordance with blueprints and
procedures set forth by blueprints and project needs. Maintained, operated,
and repaired heavy farm equipment.
Maintained stock of warehouse supplies loaded and prepared inventory for
transport to other facilities as well as stocking incoming supplies and
equipment.
Data input to research software upon completion of experimental trials for
analysis of lead researcher.
GNC-Retail Sales Consultant 2004 - 2005
Interacted with customers on a one-on-one basis to address their questions
and concerns, also suggested new products to customers to further aid their
health and fitness goals.
Education
. B.A Iowa State University
. Bartlett High School, 2004
Certifications
. A+
Technical Competencies
. Microsoft Office Suite; Excel, Word, PowerPoint, Access, Outlook,
Windows 2000/XP/Vista/7, VM Ware
Community Involvement
. Volunteer coach for little league football
Additional Information
. Holds current passport
. Custom Case Fabrication
. Certified Personal Trainer