Hamza Y. Farhan
Mobile Phone: 480-***-****
E-Mail: *****.******@*****.*** (preferred)
Address : **** * ***** *** *****, Tempe, AZ, 85281
Education :
Bachelor Degree in Mathematic
Studies
University o Jordan (1998- 2002)
/ Amman - Jordan
Work Experience :
IT Security Training & Solutions I(TS)2/SOC Analyst ( Sept 2009- Nov 2010
)
Main Duties:
-Monitoring network security events received from customer's monitored
servers, and then take appropriate action based on customer's security
policy.
- Monitor the health and security of various firewall appliances and
IPS/IDS sensors; respond and follow-through as needed.
-Triage incoming alerts for security incidents and escalate as required.
-Respond to inbound phone and electronic requests for technical assistance
with Verisign TeraGuard system ( Formally SecureWorks ) .
- Assess incident severity and escalate to the next level support as needed
- Assisting customers with security related issues
-Coordinate with SOC Infrastructure Support team to maintain/trouble shoot
defense perimeter and monitoring integrity.
-Maintain trouble ticket log identifying problems and resolutions
-Carrying out all activities regarding SOC policies and SOC procedures
-Due to the nature of the business the SOC analyst position covers all
shifts 24/7.
iAXCESS / Pre-Sales Engineer ( Sept 2008- Sept 2009)
Main Duties:
- Provide pre-sales assistance for sales opportunities to customers and
partners including installations, troubleshooting and training of
products.
- Define solution options and articulate the benefits of products .
- Act as an interface between the Sales organization and technical staff
to resolve outstanding issues .
- Assist in closing business in Gulf & Levant areas through field visits
to major account prospect
- Perform product demonstrations and presentations at customer and
partner sites and company events .
- Provide reporting and feedback on customer accounts and field
activities to Sales, Product Management and technical team .
- Work closely with customers in the design and implementation/integration
of products
- Maintain a broad-level of knowledge of the security industry trends,
- Understand the customer's business drivers and how to map these to a
customer network platform, including identification of improvement areas in
network design .
OFFTEC Group - OFFTEC IT Solutions / Site Engineer (Sept 2004 - Spet 2008)
Main Duties:
-Implementing and Managing Intel Platform Servers.
-Implementing and managing PC hardware and software for all Windows OS.
-Installing Microsoft Windows Small Business Server 2003 and managing it.
-Installing SQL2000/2005 server ( to be used with Kaspersky
AdminKit,Websense,SurfControl).
-Installing and configuring MS ISA 2004 / 2006 server.
-Installing and managing Printers and Scanners.
- Prioritizing and co-coordinating of day to day technical tasks for the
Network Security division team
- Training, coaching and developing new and existing team members.
- Working closely with managers to develop the service offered across the
contract.
- Installing and managing SurfControl Product line .
-Installing and Managing Kaspersky Antivirus Solutions (Business Space
Security, Enterprise Space Security, Total Space Security ) .
-Installing and Managing content filter Solutions such as Surfcontrol
Email Filter (SMTP & Exchange), Web Filter ( MS ISA ), and Enterprise
Threat Shield .
-Installing and Managing Websense Email Security Filter for SMTP .
-Installing and Managing Fortinet UTM for SMB (FortiGate 50 -200 Series ).
Certifications:
-Microsoft Certified Systems Engineer
- Security
-Microsoft Certified Professional
-Surfcontrol Technical Certification
-Kaspersky Lab Data-Security
Professional Certification
-Kaspersky Lab Data-Security
Technician Certification
-Websense Email Security Certification
( Technical )
-Websense Hosted Security
Certification ( Technical)
-NETASQ UTM Administrator Certified (
v.7)
-NETASQ UTM Expert Certified ( v.7 )
-NETASQ UTM Expert Certified ( v.8 )
IT Courses :
- ISO 27001 Lead Implementer (Internal
Course)
- Linux + ( Internal Course )
- Network and Host Security (Internal
Course)
- CERT Incident Handling (Internal
Course)
- ArcSight ESM Security Analyst (AESA)
/ (Internal Course)
-Arc Sight ESM Administrator(Internal
Course)
- Administer MS Windows Server 2008
(Internal Course)
Languages: Arabic : Fluent speech and writing ( mother
language )
English: Good in speech and writing
About Me
- Communicate effectively.
- Ability to work under pressure and under self-supervision plan
- Open mind thinking and discussion & react to urgent needs in competitive
environment.
- Down to earth characteristic and behaviour.
- Dedication to customer support & satisfaction always.
- Emphasize on teamwork and establishing plans.
- Ability to give insight, perspective and critical understanding of
situations.
- Ability to persuade and influence others with excellent negotiation
skills.
References
-Eng.Ayman Qubain, Network Security Department Manager - OFFTEC IT
Solutions, Ltd. Mobile : +962*********, Email : *******@******.***.
-Jalal Masarweh, IT Manager at Amman Academy International School
Mobile : +962*********, Email : *********@************.***.**