Sales Customer Service

Raúl Alberto Vallejo Martínez

Place of birth: Monterrey,Nuevo León,México

Current address: Santa Bárbara 407, Palo Blanco, San Pedro Garza García, Nuevo León, México.

Phone number: Home: (81)81929134 Cellphone 044 811-***-****

E mail: ****************@*******.***

Education

IPADE (2006 2008) Mexico

Master in Business Administration

Interchange, thesis and disertation:

Incentives System

Master in Science with Specialization in

ITESM Campus Monterrey (1999 2001)

Quality Systems and Productivity

Interchange, thesis and disertation:

Key Factors for Effective Customer Supplier Relationship Management

B.S. Chemical Engineering with minor in

ITESM Campus Monterrey (1993 1997)

Industrial Engineering

Experience areas

Management 9 Years Sales 2 Years

Research and development 5 Years Manufacture, production and operations Process control / 6 Years

Evaluation

Information technology Data bases 6 Years Tourism 6 Years

Engineering 4 Years Manufacture, production and operations High performance 5 Years

equipment

Quality 5 Years Information technology Software development 5 Years

Information technology Operating systems 7 Years Purchases / Logistics Supplier development 1 Year

Professional experience

SOLUCIONES DE INTELIGENCIA EMPRESARIAL BI (SIEMBI) Software/ Internet

Monterrey,Mexico

Director (2009 To date)

Work description:

Define, create and deliver innovative and differentiated products and services through the use of information technology to improve management and

decision making processes.

Guaranteed business continuity through the definition and execution of process and quality systems

Define and support the execution of Marketing strategy of delivered services: Price, Product, Place, Promotion

Management of the company and staff (Information Systems, Process and Customer Service and Sales)

Achievements:

Definition, creation and sale of a Software As a Service tool “SIEMBI CRM”. It is a Customer Relationship Management software.

Definition, creation and implementation of SIEMBI Hotel Business Tool (see demo at www.siembi.com): It’s an Information System which is offered as an

“On Demand” scheme that allows extracting, managing and presenting Key Performance Indicators and valuable information through the use of executive

dashboards in just minutes. SIEMBI Hotels Business Tool supports the management review of all aspects of hotel operations for the purpose of identifying

problems and their root causes and addressing them.

MILENIUM

Hospitality

Monterrey,Mexico

Manager at MileniuM Database Department (2003 2008)

Work description:

Responsible for analyzing and improving business processes through the creation of Information Systems and training processes at Milenium, the biggest

Latin America Franchiser of Intercontinental Hotels Group (IHG).

Creation, selection and recruitment of Database department

Business process analysis (Customers, Finance, Operations, HR) and standardization of procedures

Translate business rules to information systems and supporting Sales Director to create and evaluate them.

To propose incentive system to measure productivity among Sales Executives.

To analyze and evaluate Business Intelligence systems

To plan and coordinate the development of “in house” tools to present and analyze business information.

To detect training requirements and to coordinate training to Hotel Managers, Sales Managers and Accountants oriented to achieve cultural change in the

organization.

Achievements:

Definition, creation and implementation of Milenium Executive Information System (SIEM): Sales, Finance, Human Resource, Operations . SIEM is a

system which is located at a Web portal which follows “One stop shopping” concept and allows users to get updated information to analyze and improve

business and address problems.

Processes Optimization: Operation, Human Resource, Sales and Finance through the development of tools that allows analyzing and taking decisions

supported by the use of information technologies as Dashboards, OLAP cubes, pivot tables and Excel analysis.

PANEL REY Manufacturing

Monterrey,Mexico

Quality Department Manager (2002 2003)

Work description:

In charge of Quality Department, including Chemical Laboratory, Control Process Laboratory and the development of suppliers and new products in Panel

Rey, a Gypsum Wallboard Company.

Achievements:

To lead UL certification in Fire Resistant Gypsum Wallboard.

To develop new products

To manage information about plant operative costs.

To lead and implement new test to raw material: Processability, performance and cost

To implement Statistical Control System in Chemical Laboratory through the use of Statistical Software.

To develop a tool using Excel to control Raw Material and Product Inventory.

To analyze and optimize Laboratory personnel activities

AKRA FIBRAS QUÍMICAS Manufacturing

Monterrey,Mexico

Quality and Process Engineer (1998 2002)

Work description:

Some activities that were developed in Akra, one of the most important companies in polyester business in the NAFTA market, were:

To lead multidisciplinary teams: Production, Process, Maintenance, Instrumentation and Laboratory.

To propose and develop projects to increase productivity: Key Performance Indicators (KPI), elimination of bottlenecks (Constraint Theory), process

improvements and changes in working methods.

Follow up and analysis of KPI using statistical software as JMP, Statistical Control Process Software (SuperCEP) and Excel.

To use statistical techniques (Control Chart, t Z and F test), histograms, trend charts, Regression Analysis, Design of Experiments, Process Capability

(Cp,Cpk) Analysis to improve processes.

To use Brainstorm, Pareto Chart, Ishikawa Chart Techniques to analyze and solve process and production problems.

To manage Quality Control Technicians and advice Quality Circles Teams.

Achievements:

To develop working systems to detect and eliminate degradation causes through the coordination of activities among departments as: Production,

Maintenance, Process and Laboratory.

To plan and implement information systems using portable terminals to detect and eliminate defects as well as the establishment of improvements and

maintenance plans.

To start up control process and laboratory equipments

To implement Control Chart for processes and products

To define Working Instruction Manuals, Product Specifications and control plans.

Computer software

Software

MS Office – Advanced

Statistical Software: JMP

Other knowledge and skills

Analysis and interpretation of large volumes of information

(Knowledge: Expert Currently used Years used: More than 4 years)

Expert in handling and interpreting large volumes of business information and statistical

analysis through Excel and JMP statistical software: Expertise in PivotTables, macros,

filters, conditionals.

Languages

English Advanced

Spanish – Native

French Beginner

Last update:31 AUG 10

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