Customer Service High School

Lori E. Winstel

*** *. **** ***** #*

Anaheim, CA 92806

Home:

714-***-****

Cell: 714-***-****

Email: **********@*****.***

Objective

Seeking a challenging position to utilize my skills and gain knowledge to

advance my career.

Microsoft Excel Phone Microsoft Outlook

Microsoft Word Customer Service Billing

EMPLOYMENT HISTORY

Athearn Trains / Horizon Hobby Carson, CA 90476 310-***-**** 1/1995

- 1/2009

Customer Service

. Prepared all necessary paperwork for customer orders, interfaced with

various departments.

. Trained, directed and assisted new employees

. Accounts receivable/Collection Incoming/outgoing calls daily on

customer orders.

. Post check payments received from customers to their respective

order(s).

. Prepared customer deposits weekly, including check copying.

. Fax, email and print all customer invoices for review of errors before

mailing daily.

. Copying, scanning and filing.

. Run all credit card payments on Alliance database.

. Prepare, gather and update all credit card information on new and

existing customers.

. Order all office supplies including invoice stock, deposit slips,

envelopes and ink toners for all printers.

. Assist in other duties pertaining to satisfying customers.

. Light cash handling

EDUCATION

SOUTHERN CALIFORNIA REGIONAL OCCUPATION CENTER 1988 - 1989

Torrance, CA

Certificates: Proficiency General Office Clerk / Computer Operator / Key

Punch Data Entry Operator

LEUZINGER HIGH SCHOOL 1985 - 1990

Lawndale, CA

Diploma: General Education

SKILLS

* Dependable * Reliable

* Loyal * Self Starter

* Organized * Self Motivated

* Work well with others * Quick

Learner

* Team Player * Work well

under pressure

* Willing to learn

REFERENCES FURNISHED UPON REQUEST

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