Manager Customer Service

Mark White Qualifications

*** ******* ***** **** **** 10 years progressive

Richmond, Virginia 23235 experience in a Customer Service

804-***-**** home environment, I have successfully

804-***-**** cell met the challenges of growth,

************@*****.*** change, and restructuring as

needed to meet operational

business plans. My qualifications

have enabled me to combine vision

and strategic planning with

management skills necessary to

achieve organizational goals.

Work Experience

Logistics Manager

8/07 - Present The Peggs

Company, Richmond, Va.

Manage inbound and outbound

shipping logistics for multiple

vendors and customer accounts

based on contracts and individual

customer requirements.

Maintain inventory control of

over 25,000 shopping carts and

parts daily

Establish continued relationships

with customers and store

managers.

Manage team of 8 members

including drivers and warehouse

personnel, logistics support and

Cart reclamation

Establish and maintain process

flows for production of multiple

jobs for existing and new

customers.

Maintain a production output of

400 carts per day while achieving

optimal efficiency ratings

Inventory and Materials Manager

3/07 - 6/07 Transcontinental

Granite, Inc., Richmond, Va

Purchased approximately $40k /

month in granite, fixtures and

materials from multiple vendors.

Managed logistics and warehousing

to handle approximately 30 trucks

per month.

Planned delivery and shipping

schedules based on job /

installation requirements.

Received and organized inventory

for future customer orders.

Managed effective team of 5

members including drivers and

warehouse personnel, reported to

company Vice President.

Call Center Manager

9/05 - 9/06 Pearson Government

Solutions, Inc., Chester, VA

Worked with the Program Manager

to meet financial and service

level goals.

Provided leadership to clerical

and professional staff of over

200 people.

Analyzed financial performance of

the program and assisted with the

implementation of the

department's financial objectives

in supporting proposal/contract

initiatives.

Projected, planned, and

controlled production activities

to include establishing

priorities for resources and

reporting and resolving

production conflicts.

Ensured all production turnaround

standards and service goals were

met.

Lead project efforts to identify,

analyze, and implement

efficiencies that contributed to

increased productivity and

margins.

Managed sub-contracts and

relationships with partners and

vendors to reduce the occurrence

of problems and to quickly

resolve any problems encountered.

Advised Program Manager regarding

contract scope issues, and worked

with Contract Administrators as

needed.

Marketing Manager

4/02 - 10/02 Commonwealth

Architects, Richmond, Virginia

Serve as liaison between the firm

and outside consultants.

Write Request for Proposals for

submittal for state and private

projects.

Researching new business

prospects through a variety of

avenues (internet, newspaper,

etc.) and cold calling potential

clients.

Exemplify superior customer

service in order to gain clients

and increase business.

Develop a budget for the

department and control

expenditures.

Create marketing sheets to be

utilized in advertising for

potential business opportunities.

Analyzing market trends to

identify areas of opportunity and

facilitating marketing meetings

to convey these findings.

Education

8/1995 Virginia Commonwealth

University, Richmond, VA

Bachelor's Degree Business

Marketing

Train the Trainer Certification

Course, Richmond, VA

Successfully completed 3-session

seminar on training and

motivating associates to maximize

results

Skills

Call Center Operations Systems

Microsoft Office

Microsoft Project

Microsoft Publisher

Power Point

Contact this candidate