Sales Manager

* ******* ********

** ******** *****, *** *********, TX 77381

+1-281-***-**** • ************@*****.***

Technical Sales/Support Manager

Profile

• Technically multi-faceted inside-outside sales/service manager with the ability to manage

and resolve hardware, software or personnel issues.

• Brings long experience in national and international customer relations, synergy

development with complementary businesses and vendors and broad knowledge of

science and technology applications in research and industrial applications.

• Known for dedication and focused commitment to delivering the best pre/post sales

support in the infrared spectroscopy industry as well as in-depth knowledge of product

applications in diverse target markets.

• Technically proficient with FTIR technology in all spectral ranges (Far infrared to UV),

NIR with an emphasis in the research applications, as well as hyphenated techniques and

ancillary technologies. Strong electronics and technology experience and background

Technical Applications and Consulting

Customer and Systems Support

Professional Experience

ALECAM The Woodlands, TX 2008-Present

Owner

Owns and operates independent business, providing technical support and consulting

services for national and international FTIR users.

Major contributions/activities:

• Provides technical support and operation training to include repair, preventive maintenance,

system engineering modifications and design.

• Procures business and service contracts with educational institutions, major research and

aeronautical federal laboratories as well as private industry.

BRUKER OPTICS, INC. The Woodlands, TX 2006-2008

Regional Sales Manager – Latin America

Key regional manager of world leading organization in the analytical instrumentation industry

responsible for promoting products and services, organization and development of business units

and partner organizations

Major contributions/activities:

• Streamlined business activities through direct participation in the restructuring of business

units in Mexico and Brazil resulting in improved compliance with local labor and business

regulations, GAAP and local accounting regulations as well as efficient use facilities and

human resources while operating in a multi-company environment.

• Managed the planning and organization of direct marketing, focused seminars and

participation in industry related trade shows

• Refocused regional sales efforts through the recruitment and training of sales and support

teams at business units in México and Brazil as well as distributing partners, resulting in

increased revenue, market presence and improved post sales customer support.

• Reduced support costs and response time through implementation of remote support

technology thereby diminishing geographical customer concerns.

• Increased first year sales over 200% (~1.4M USD), through the execution of European

corporate sales strategies and goals by direct engagement in the region and adaptation of

corporate marketing techniques to local environments.

•

Bruker Optics Inc. The Woodlands, TX 1994-2006

Regional Service Manager – Southern Region

Responsible for customer pre/post-sales support in world leading organization through the

support and training of field engineers plus direct engagement of key accounts. Served as the

principal troubleshooter for the most technically challenging issues and accounts.

Major contributions/activities:

• Reduced response time, maximized resource utilization and minimized support costs through

efficient management of facilities and human resources.

• Provided technical assessment and support in the many applications of infrared spectroscopy

in key government, academic, food and feed, pharmaceutical and chemical markets.

• Played role as key corporate support asset for dealing with difficult technical issues and

accounts.

• In cooperation with the national IT team, reduced IT and communication costs through the

reduction of duplicated/unused communication assets.

•

Bruker Optics Inc. The Woodlands, TX 1988-1994

Senior Service Engineer

Major contributions/activities

• Provided direct and telephone support to customers and junior service engineers.

• Instructed customers and colleagues in the use of the product hardware and software as well

as maintenance and practical use in routine/research and QA/QC applications.

• Reduced both final test and installation time of systems by designing automated testing

routine, later integrated into the main software product.

•

1998 United States Marine Corps Various Locations 1978-1998

Staff Sergeant (E6)(MOS6485) – 8 years active duty, 12 years reserves

Organized and managed facilities and personnel in the maintenance and repair of avionics

equipment to ensure unit readiness.

Major contributions/activities:

• Provided training and supervision to active duty and reserve’s personnel to ensure

organization readiness.

• Maintained shop documentations according to department regulations.

• Coordinated personnel and facilities to minimize repair turnaround time.

• Improved technical and professional proficiency by attending basic and advanced system

schools in both Marine and Navy avionics systems for both fixed and rotary winged aircraft.

•

Education

• Corporate professional sales training courses in the US and Germany.

• Corporate service (infrared spectroscopy systems) and system validation training courses.

• Course work at UT and Northeastern University

• U.S. Marine Corps basic through (multiple) advanced technical (avionics) and leadership

schools

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Confidential

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Language

• English

• Spanish

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Confidential

Technical Competencies and Expertise

FTIR technologies:

• FIR, MIR, NIR, VIS and UV

• FTIR-Microscopy

• Raman, Raman Microscopy

• Routine and high end/high resolution applications

• Time Resolved Spectroscopy (Step Scan, Rapid Scan, etc.)

• Hyphenated techniques; GC-FTIR, TG-FTIR

• Sampling interfaces; DRIFT, specular reflection, ATR, solid and gas phase accessories

• Validation requirements and protocols

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• General electronic technologies:

• Audio through microwave signal generation, propagation and modulation

• Signal modulation and demodulation techniques

• Analog and digital signal processing

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• Ancillary technologies:

• Rough and high vacuum systems

• Gas handling

• Mechanical design and construction

• Electro-mechanical hardware

• Optical materials and hardware

• Visible to infrared lasers

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• Data systems and software:

• Proficient in the configuration, maintenance and use of personal computers and various

Windows operating systems.

• Proficient in the use of the various Microsoft Office modules

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Working service/sales experience in the following business areas:

Chemical

Pharma

Food&Feed

Governmental/Academics

Others

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Confidential

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