Technical Support Software
Resume:
Adrian T. Green
Sumter, SC ***54
Cell: 252-***-**** E-mail: ******@*****.***
Experience:
IT HELPDESK
CMC Steel Group (Roper Services)
Columbia, SC
. Configure, install, setup, and troubleshoot computer issues for CMC
employees.
. Troubleshoot via phone, e-mail, remotely, and face to face.
. Install software from server, setup printers, work with Active Directory
and SMS tools
. Keep tight inventory on PCs, Laptops, and other devices.
. Document/Open and close issue ticket in Remedy Ticket Software
Technical Support
08/05 to 03/06
Call Tech Digital Communications (BellSouth)
Columbia, SC
. Working in Call Center, accepting calls for Bellsouth customers with DSL
services
. Troubleshoot modem installations, connectivity, e-mail issues, and
configuring windows to work with DSL
. Document notes on every customer
Part-time Technician
06/05 to 08/05
K-force(Contract)
. On call Technician in the Sumter, Camden, and Manning, SC area
. Printer installations and configured workstations when needed
Help Desk Technical Support 01/05 to 05/11
Pitt Community College Winterville, NC
. Assisted students with problems in Blackboard, Campus Cruiser, and
Microsoft Office.
. Provided technical support to end-users in hardware/software.
. Installed and assisted service personnel in installation of monitors,
keyboards, printers, and disk drives.
. Assisted and troubleshot problems through e-mail and telephone.
Network Administrator (Internship) 09/04 to 04/05
Pitt County Memorial Hospital Greenville, NC
. Upgraded operating systems, configured workstations accordingly to
network environment, assisted in configuring and deploying Cisco
switches, assisted and troubleshot computer problems, performed site
surveys for the Wireless network, configured laptops for the wireless
network and installed software.
. Responsibilities included problem detection and solving, fixing and
reinstalling software and hardware.
. Assisted in troubleshooting, diagnosing, installing, upgrading,
configuring computer systems and network system components.
. Added hardware to computer systems such as: hard drives, printers.
Skills:
. Operating Systems: Windows 98, Windows 2000/NT, Windows XP, Novell,
Programming: C++, Visual Basic.
. Software: Microsoft Office 97/XP/2003, Blackboard, Command Anti-Virus, Ad
ware, Cisco configuring software, Network notepad, Cisco Wireless
Utility, SMS, Active Directory
Education:
Limestone College
Information Technology/Computer Science
. Bachelor of Science in Information Technology/Computer Science
Pitt Community College Winterville, NC
Computer Information Systems (Networking) Graduated 2005
. Maintained a 3.0 GPA while working 20-25 hours per week.
. Associates Degree in Computer Information Systems.
Oakwood College Huntsville, AL
Computer Information Systems Attended 2001-2002
. Maintained a 3.0 GPA.
Certifications:
A+ Certified Professional
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