Salesforce Developer

Curriculum Vitae

Certifications

• Salesforce.com Certified Force.com Developer (DEV401)

• ITIL Foundation Certificate in IT Service Management

• Microsoft Certified Professional

Profile Summary

• An I.T. professional with five years’ experience, most recently working with the Salesforce platform.

• Salesforce.com Certified Force.com Developer (DEV401).

• Experience on enterprise and system applications for the private sectors

• Software development experience using Salesforce methodologies including Apex, Visualforce, Java, JavaScript,

HTML.

• Self-motivated with an aptitude to learn new skills and always looking to enhance current knowledge.

Key Achievements

• Salesforce.com, Cloud Computing, SFDC, Force.com Platform.

• SaaS, Paas, IaaS, Apex Visualforce, Apex Classes, Apex Trigger, Batch Apex, Dynamic Apex.

• Apex Data Loader, Workflow & Approval Process, Repots & Dashboards.

• Packages, Sandbox, System Integration, Import Wizard, Web Service.

• USD 6.0

Checkbox survey, HP Open view, Expert Desk, Putty, Operating Systems: Windows.

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• Tools: Visual Studio, Eclipse, HP Open View, Expertdesk, Java, MySQL.

Project Experience

Client: SU Tech Services PRIVATE LIMITED, PUNE, MH, India

Period: June 2012- present

Project description: A Salesforce partner providing consultancy services and solutions to businesses of all sizes.

Development, Implementation and Administration for Media, Health Care and Event

Management clients.

Technologies used: Salesforce, Apex, Visualforce, SOQL, JavaScript, Eclipse, Force.com IDE, AppExchange.

Project Role: Development of Workflows, Triggers, Visualforce pages, Apex Classes and Test classes.

Administration including creation of Profiles, Reports, Dashboards Custom Objects & Fields.

Implementation of Approval processes, Salesforce for Outlook, Email to Case, Case escalation,

and the Service Cloud Console.

The Service Cloud module deals with Cases, Education Contacts, and Assets etc.

Service Reps log Cases on various issues and responses received from users based on the

different case types. It basically dealt with Case Management, Case Assignment, Case

Transfer and Escalations as well as Email notifications received by concerned parties for proper

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resolution of Cases

Creation of Users, Roles and Profiles and applying securities at all levels.

Designing of an Application and Creating Objects with respective to the Application.

Set up of Email to Case to allow Cases to be created directly from customer emails sent to a

designated email mail address.

Use of Data Loader to import leads via Excel from a legacy system.

Created dashboards and reports to track sales and finances for a media client.

Creation of workflows e.g. Management Approval on Opportunity discount rate.

Client: Atos India Pvt. Ltd.

Period: Nov 2009 – June 2012

Project description: BE Base KPNG Project.

Technologies used: HP Open View, Expert Desk, USD6, Checkbox Survey, Putty.

Project Role: Worked on USD 6.

Creation, modification and Deletion of Users account on database.

Worked on Putty, Data Management password reset for AONL.

TRAINING

EMC2 Networker Storage & Backup

ITIL (V3).

Security awareness

PQE Module 3 classroom session

KMOB

Client: Wifi Falu, Hungary

Period: October 2008 - October 2009

Project description: Responsibility for providing and setting antennas and internet receiver devices to Roma

community homes.

Technologies used: UBIQUE Network, MikroTik router configuration

Project Role: A Support & Test Analyst as part of a small project team:

•Service Desk support to resolve customer cases.

•Case management to achieve SLAs.

•Customer liaison to ensure best practice.

•Test Case design from business and functional specifications.

•Worked closely with Business Analysts and Developers throughout the test analysis, design

and execution phases.

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Show results and quantify when appropriate

Education

Year Location Name

2004 - 2008 Babasaheb Ambedkar Marathwada University, B.Sc. Computer Science

Aurangabad, Maharashtra, India

2002 - 2003 Janata Jr.College Anjani (Khurd) HSC Science

Interests and Hobbies

Cycling, Swimming, Cricket.

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