Customer Service Supply Chain

Michael P. Sheehan

*** ****** ******

Plainfield, NJ 07062

Home: 908-***-****

Cell: 908-***-****

Highly accomplished Supply Chain / Logistics professional with

distinguished 15+year career overseeing Production and Demand Planning,

inbound/outbound, sales analysis, inventory management, and customer

service activities. Develop policies, procedures, and standards that

ensure optimum service to global customer base. Demonstrate expertise in

target inventory maintenance. Enhance product workflow and supply by

analyzing needs and developing logistics plans that affect production,

distribution, and inventory levels. Serve as liaison between all levels of

management and across multiple organizational functions. Utilize superior

time management to handle multiple projects and priorities, streamlining

supply chain, bringing products to market faster, and eliminating

duplication of effort.

American Standard

Piscataway, NJ

Manager - Supply Chain Planning Luxury Division 09/09 -

current

. Balance supply with demand over the short and long term planning

horizon utilizing SAP planning system.

. Evaluate Demand data and adjust when necessary to meet supply

capacity.

. Work with plant to reduce blocked horizon in order to increase

reactivity.

. Influence decision-making in performance improvement and resolve

obstacles.

. Work with Division to determine safety stock levels.

. Prevent excess for on-going products by monthly review of productions

yielding excess and potential batch size reduction or discontinuation.

. Validate forecast accuracy.

. Manage and place purchase orders to vendors

. Contribute to S/OP process

Falcon Printing (Temporary)

Westfield, NJ

03/09 - 09/09

. Analyze and measure business trends; develop and implement plans to

maximize sales and meet or exceed goals and objectives.

. Ensure appropriate merchandise stock levels.

Anadigics Broadband & Wireless Components

Warren, NJ

Senior Supply Planner 11/07 - 09/08

. Develop the supply plan and execution of the production plan for the

Segment category.

. Responsible for the strategic development of the capacity planning

function as it relates to executing the development of the planned and

unplanned forecast demand, forecast increases, shortfalls, production

and inventory requirements.

. Manage the inventory planning and master production planning with the

goal of lowering over all cost/inventory and improving customer

service.

. Work closely with various other internal and external customers to

ensure that target inventory levels for raw materials and components

are maintained.

Hain - Celestial Snack Division

Moonachie, NJ

Senior Demand/Supply Planner 05/03 - 11/07

. Cost savings: Reduced inventory 15% while maintaining customer

service levels. Worked with Plant manager to develop new plant

metrics and incorporated them into the production plan driving down

production line time and over-time costs.

. Plan, organize, control, and execute supply plans for a designated set

of products to ensure highest possible levels of customer service.

. Utilize forecasting tools and information to develop production plans

to support the inventory and distribution requirements, while

integrating long-term capacity concerns into the production plans.

. Manage inventory levels and the deployment of material/finished goods

according to customer demands and company objectives.

. Advise supply chain partners of the schedule status, material

availability and problem potential; prepare work orders or purchase

requests and analyze inventory to coordinate appropriate action.

. Work closely with supply chain partners to ensure that current and

accurate data is used for planning purposes and by optimizing the use

of MRP/ERP systems.

. Work with Product Management, Sales, Purchasing, Production, and

others to adequately meet supply plans of new products. Report

progress of new products to plan.

Lea & Perrins

Fair Lawn, NJ

Planning/Logistics Domestic/International 11/01 - 5/03

. Cost savings: Worked with Plant Manager to create space to hold 350+

pallet spaces of finished goods to ship direct to customers - reducing

warehouse and handling charges. Reduced weeks of supply (safety

stock) totaling 650K while maintaining service levels

. Plan for finished goods inventory. Including monthly sales forecast,

production requirements, production line scheduling, raw material

needs, and finished goods distribution.

. Managed deployment of all finished goods to multiple locations

. Manage all logistic suppliers and third party providers, including:

Freight with regard to carrier selection, rate negotiation, and

periodic reviews of performance.

. Managed external warehouses

. Worked closely with customer service to ensure company service levels

were maintained.

. Incorporated direct plant shipments based on internal warehouse space.

UNILEVER BESTFOODS NA

Englewood Cliffs, NJ

Planner '97 -

01

. Develop a supply plan using Manugistics Supply Planning System and DRP

software based on demand inputs and inventory policies to meet customer

service objectives.

. Develop, coordinate and implement supply plans that deliver high quality

products at low cost while ensuring high customer service levels and

inventory targets in line with optimal DRP plans.

. Translate distribution requirements and demand plans into master

production schedules. Coordinate transfer of supply plans to

manufacturing production plans for assigned facilities.

Grocery Key Account Manager

. Develop solid working relationship with customers in order to maximize

customer satisfaction and improve relationships between CSRs and

customers.

. Refine customer service business processes that will continually improve

service provided to the customer.

. Use a collaborative and consensus approach by working closely with

Marketing, Sales, Finance, Demand and Supply Planners to ensure efficient

and effective Customer Service.

Logistics Supervisor Import/Export

KRAFT FOODS, Inc.

Allentown, Pennsylvania

Logistics Coordinator: '95 - '97

Customer Service Supervisor '92 - '95

Sales Representative: '90 -

'92

Inventory Coordinator: '88 - '89

COMPUTER SKILLS

AS400, Manugistics, SAP, I2, CRP/VMI, Prism

ERP/MRP, Microsoft Excel, Word

EDUCATION

APICS - CPIM courses

Thomas Edison - current

Rutgers University - Newark, NJ

Union College - Cranford, NJ

Associates Degree

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