Customer Service Accounts Payable

MARGUERITE L. ARMSTRONG

**** ********** ** 678-***-****

Stone Mountain, GA 30088 ********@*****.***

SUMMARY OF QUALIFICATIONS

A support specialist with 20 years of experience involving A/R, A/P, Customer Service, Data Entry, and

Executive Assistant Skills. A highly self-motivated, career driven individual who is a fast learner and

proven to be effective in a fast-paced corporate environment, with demonstrated strengths in the areas

of multi-tasking and time management.

PROFESSIONAL EXPERIENCE

Georgia State University, Atlanta, GA

Research Financial Officer – Panther Temps June 10 - Present

Monthly, quarterly, bi-monthly billing to sponsors based on fixed price/cost reimbursable of

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grants using PeopleSoft. Analyze and maintain monthly and quarterly expenditures on various

projects (grants).

Refunding monies after project end, re-budgeting grants according to award grant policy,

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processing no cost extensions and new grants awarded to the GSU.

Finalizing budgets, process closings of projects

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Financial Reporting to the government.

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The Home Depot, Atlanta, GA July 09 – June 10

Vendor Compliance/Resolution Expediter – Modis, Inc.

• Resolution Expediter/Vendor Compliance Specialist for The Home Depot's first Compliance

team. Educated and drove improvement for suppliers to ship product on time. Partnered with

suppliers and aided them to incorporate corrective action plans as it relates to their Fill-Rate, On-

Time, and ASN violations.

• Partnered with Logistics team, EDI specialist of The Home Depot and the Suppliers. Constant

vendor contact to ensure suppliers followed THD guidelines, and met THD compliance thresholds, in

turn build relationships. Followed guidelines of Accounts Payable as it relates to suppliers financial

offsets.

• Maintained THD's Contact Data Base System; Making sure suppliers are contacted and were

made aware of a THD's Direct To Store PO Fulfillment program. Work with Logistics & EDI

specialist of The Home Depot and their Suppliers. Ensuring suppliers are following THD guidelines

and meeting THD compliance thresholds and in turn building relationships. Following guidelines of

Accounts Payable as it relates to suppliers financial offsets.

• Created training manual and trained employees on the THD’s IBM system.

• Analyze (Data for reporting – Excel oriented (Pivot Tables/V-lookup used), prepare and maintain

spreadsheets of assigned vendors as it relates to their weekly/monthly shipping performance.

• Bought vendors from 50–65% to 90-95% required threshold for shipping performance.

PROFESSIONAL EXPERIENCE (continued)

CONSUMER SOURCE/PRIMEDIA, INC, Norcross, GA April 09 – JUL 09

MARGUERITE L. ARMSTRONG PAGE 2

Accounts Receivable - Cambridge Staffing

• Process and apply cash via Bank of America lock box to appropriate accounts for a national

publisher and distributor of free print and online consumer guides – Apartment Guide and Home

Industries.

• Issue credit memos, refunds and transfer monies to correct accounts using Platinum SQL

• Run Crystal Reports for GL purposes; provide month end reports – assist with monthly billing.

• Resolve discrepancies as it relates to client invoices, applied cash and credit card payments.

BANK OF AMERICA, College Park, GA 2009 – 2009

Data Entry Clerk-Horizon Staffing

• Processed tax information at Bank of America’s lock box facility for the IRS.

• Worked in a high pace, high security environment where large sums of money (millions), social

security numbers, and business tax ID, checking account and routing information were held in strict

confidentiality.

THE HOME DEPOT Atlanta, GA 2006-2009

Merchant Assistant, Expo Store Support Center, 2008-2009

Processed and prepared purchase orders for new merchandise and in store display units for all Expo

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Stores. Maintained files/spreadsheet of purchase orders. Tracked and provided vendor information

via Merchant Reporting.

Worked with vendors regarding cost/retail issues. Performed SKU maintenance, i.e. additions/deletions

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for stock and import skus, UPC adds, price changes, provided availability for stores to order (data

management).

Sent out communication to stores regarding new and upcoming products. Assisting stores with

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issues that arise.

Point of contact for stores and vendors in regard to ordering and delivery of products.

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Merchandising Services Team, Store Support Center, Atlanta, GA, 2006-2009

Answered and resolved phone issues for over 2000 stores that related to SKU maintenance issues

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(i.e. additions/deletions/UPC issues that were department related), vendor buy backs, store

promotions, billing, and shipping/receiving issues.

Maintained spreadsheets and adhere to all store requests. Making sure that all requests were met

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within respected time periods. Working closely with MVP, merchants and merchant assistants.

Processed purchase orders from tickets and in the host escalation box for Home Depot’s MST

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department. Lead and Trained new associates on the phones and familiarizing them of all MST

procedures.

Cancelled purchase orders by way of contacting merchants, their assistants, the distribution centers

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and transit facilities and vendors. Analyzed store inventory for replenishment and

restocked empty bays.

PROFESSIONAL EXPERIENCE (continued)

CARHARTT, INC. Dearborn, MI 2004-2006

MARGUERITE L. ARMSTRONG PAGE 3

Invoicing Clerk

Conducted invoice processing for all vendors. Assisted with the process of adjustments relating to

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billing and credit memo errors. Supplied various reports for month end closing: A/R Clearings,

vendor write off report, house account clearings and assist with charge backs.

Worked with Carhartt’s outside liaison, trucking companies, and UPS to recover mis-delivered

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merchandise. Investigated, recovered, and attained reimbursements.

Maintained invoice registers and prepared related journal entries; resolved disputes and unapplied

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cash notices; maintained effective date pricing system-updating AS400 system with the current and

correct price of each Carhartt product; acted as credit clerk by providing credit references for those

wanting to do business with Carhartt; providing bankruptcy information to our factors (BB&T and

CIT); process and distribute checks; create and maintain various spreadsheets; provided excellent

customer service.

DETROIT PUBLIC TELEVISION Detroit, MI 1995-2003

Accounts Payable

Used MAS 90 accounting system to perform the tasks of verifying invoice quantities, amounts, and

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discounts-1099 preparation. Ensured timely payments of vendor invoices and expense vouchers.

Maintained files of invoice related material.

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Performed Accounts Receivable accountabilities including but not limited to troubleshooting and

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resolving problem accounts-applying cash.

Performed as an Executive Assistance to the V.P. of Finance – accountabilities included but not

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limited to aiding in preparing confidential budget analysis, travel arrangements, and the

organizations of meetings.

EDUCATION AND TRAINING

Accounting, DeVry University, Atlanta, GA (Decatur Campus) April - Present

Accounting University of Phoenix Phoenix, AZ Mar 2000-2001

Accounting Wayne County Community College Detroit, MI Sept 1990-1991

COMPUTER SKILLS AND CORE STRENGTHS

Access Perform general office procedures

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MS Word Time Management-deadline sensitive

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Excel Customer Service and Client Retention

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MAS 90 Accounting Systems 11,400 keystrokes with 99% accuracy

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Power Point Typing 65-70 wpm

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AS400/IBM – Data Entry Interpersonal and relationship-building

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Lotus Notes Document Control–Information Proc

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• Platinum SQL

• PeopleSoft

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