Customer Service Manager

ANTHONY F. RAMSEY

**** ***** ******

Austin, Texas 78702

512-***-**** - **************@*****.***

OBJECTIVE

Highly personable and driven administrative/clerical professional with

managerial, retail, computer and clerical experience

o Proficient with Microsoft Office Suite, Email, Internet Research,

Data Entry

o Managerial experience

o Inventory, purchasing, shipping / receiving, new personnel training

o Web sales, inside and outside sales, E-Bay auctioning, Account

Maintenance

o Office Machines: multi-line telephones, fax, copier, scanner, filing

and sorting

o Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to increased repeat and referral business

o Expertise in resolving escalated customer service issues

o Cash register and money handling with 100% accuracy

o Hard working team player with excellent communication skills

o Extreme desire to succeed in professional atmosphere

o Highly adaptable, efficient, punctual, motivated, reliable and

flexible

EDUCATION

2011

The Austin Academy Austin,

Texas

Job Readiness and MS Office Certification

2002 to 2003

Trinity Valley Community College

Palestine, Texas

Associate of Applied Science in Human Resources (31 hours complete)

WORK EXPERIENCE

2008 to 2010

EASTER SEALS OF CENTRAL TEXAS Austin, Texas

Driver and Crew Member Supervisor

. Placed disabled and mentally challenged individuals with City of

Austin landscaping and beautification contracts and grants

. Supervised employees, assisted with training of all new hires and full

and part time employees

. Drove crew around to pick up litter in various parts of the city and

county

2007 to 2008

BARNS ENTERPRISES Austin, Texas

(Convenience Store and nationwide snack food supplier)

Assistant Manager

. Inventory, purchasing

. Light bookkeeping, bank deposits and loss prevention

. Crew scheduling and interviewing, hiring and terminations

2005 to 2007

LEDBETTER MANAGEMENT (Short Stop) Austin, Texas

(Nationwide Fast Food Enterprise)

General Manager

. Quality control and responsibility of running smooth operation

. Scheduling, hiring and terminations, staff supervision

. Implemented training of new hires, conflict resolution

. Bank deposits and light bookkeeping

. Purchasing, inventory and shipping and receiving

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