Management Manager

Risk Management

Accomplished and dedicated risk management professional with wealth of

experience and exceptional ability to utilize and implement various risk

management systems and concepts in efforts to facilitate company's safety

and risk objectives. Highly skilled in conducting needs analysis and

devising custom solutions to meet organization's risk and safety

strategies. Confident and poised, voluntarily assumed additional

responsibilities and managed multiple tasks simultaneously in efforts to

surpass organization's business expectations. Committed and motivated

with demonstrated skills to effectively work in dynamic fast paced

environments. Excellent communication, analytical and organizational

skills. Consistently focused on time management and completion of

projects

Competencies

o Evaluated, managed, litigated and/or settled claims with focus on

reducing organization's potential exposures in areas of general

liability, auto liability and property. Process involved documenting

and managing claims files, developing defenses, selecting outside

counsel, transmitting file documentation as necessary, communicating

progress of claims to appropriate parties, and managing reserves and

litigation expenses. Effective management of claims and litigation

reduced the overall company exposures and saved the company hundreds

of thousands of dollars in settlements.

o Creatively developed and coordinated compliance training programs in

areas of risk control, safety strategies, and company policies and

procedures in accordance with Colorado Ski Safety Act, Colorado

Passenger Tramway Safety Board Rules and Regulations, DOT Regulations,

hospitality law, and company policies and procedures.

o Developed and implemented emergency response tabletop exercises for

mountain and valley operations, identified weaknesses within the

organization and improved the overall response to critical and

catastrophic incidents. Conducted exercises bi-annually.

o Conducted incident investigations to determine liability and

communicated root cause findings to the legal department and executive

members to minimize potential exposure from the onset of the incident

and to protect organization's assets.

o Coordinated, prepared and reviewed documents for renewal process,

reviewed polices and premiums with Director of Risk Management, and

completed application process for annual insurance renewal. Created

and produced loss runs in accordance with renewal process and

communicated with broker regarding loss data.

o Originated risk assessment and trend analysis initiatives, which

involved identifying and analyzing organizational risks through

database benchmarking, evaluating and selecting the optimal methods

for minimizing exposures in areas identified as high risks, and

implementing and monitoring the methods to reduce deterrence effects.

Process included evaluating overall results and activities.

Professional Experience

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Risk Manager - Vail Resorts Management Company, Keystone, Colorado 2000-

2009

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Assistant Risk Manager - Vail Resorts Management Company - Keystone,

Colorado 1998-1999

Risk Management Paralegal - Vail Resorts Management Company - Avon,

Colorado 1997-1998

***Employed as a Paralegal in the areas of worker's compensation, products

liability, and insurance defense at the law firms of Devine, Millmet &

Branch, Bouchard and Mallory, and Cullity and Kelly, located in Manchester,

NH.

Professional Accomplishments

________________________________________________________________________

o Involved in a company wide risk management initiative in three areas:

lift loading/unloading, snowmobile operations and terrain park

management. Participated in weekly operations meetings, daily

meetings, training sessions, and observed and interacted with

operation groups on a day-to-day basis to reinforce the initiatives

strategies. The initiative was result and activity driven. Activities

included creating a snowmobile committee, meeting with directors,

managers and supervisors on a daily and weekly basis, developing a

relationship between the terrain park employees, ski patrol and risk

management, and analyzing lift related incident and utilizing risk

management techniques to reduced overall exposures. The results

demonstrated a 20 percent reduction in the number of accident

investigations in the first year.

o Involved in implementation of two RMIS programs. Spearheaded the

process in researching, selecting, purchasing and managing the Risk

Master database program. Played a key role in facilitating the Risk

Console database software program. Developed ad hoc reporting in both

programs for benchmarking purposes. Incorporated trend-reporting

procedures for lift operations, snowmobile operations and terrain parks

for a company wide initiative. Produced monthly loss reports and claims

analysis reports for financial reporting purposes.

o Participated in Keystone's Management Training Program by conducting a

two-hour risk management-training segment, which introduced future

managers to their role in identifying and reducing risk of incidents and

interfacing with the Risk Management group in the event of a

catastrophic loss. Assembled comprehensive power point presentation

that covered property, auto liability, general liability, litigation,

and claims management and role-playing scenarios.

o Created, organized, directed and distributed a company-wide training

video for valet services within the hospitality division. Authored the

Valet Training Manual for distribution to all managed and owned hotels.

Promoted and reinforced policies through extensive training procedures

and follow up. Reduced the valet incidents by 20 percent.

o Collaborated with outside event organizers, in-house marketing groups

and legal department to review contracts and determine possible

conflicts and/or gaps in coverage for compliance with company's

insurance requirements, and monitored event organizer's certificates of

insurance to facilitate compliance with the organization's contract and

risk transfer policies.

o Conducted extensive on-site audits and evaluated hotel operations (both

owned and managed) with focus on life safety polices and procedures,

carbon monoxide management and premise liability exposures. Identified

weaknesses in carbon monoxide monitoring and participated in an

initiative to establish a comprehensive carbon monoxide monitoring

program for the hospitality division.

o Improved event checklist procedures for marketing group to effectively

manage high-risk events. Organized training sessions and developed

methods to implement risk transfer policies for the four Colorado

Resorts, Vail, Beaver Creek, Breckenridge and Keystone. Checklist

improved the hosting, planning, organizing and conducting of high-risk

events such as terrain park big air contests. Procedures and checklist

dramatically reduced the potential for catastrophic losses by ensuring

that all departments were involved with the process.

o Developed and advanced comprehensive procedures for investigating on

and off mountain incidents, including creating effective reporting

tools, initiating computer generated diagramming, and utilizing other

technologies to enhance investigative procedures such as range

finders, digital cameras, GPS devices, MS Power Point, and GIS

mapping. The program advanced the investigation department into the

21st Century and has been recognized and promoted by both the National

Ski Patrol and the National Ski Area Association.

Education, License and certifications

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AICPCU - ARM

Associates in Risk Management 2008

COLORADO - PROPERTY & CASUALTY LICENSE

University of Southern Maine - portland me 1984

BACHELORS IN FINE ARTS - HISTORY AND LATIN CLASSICS

Certifications

OSHA 501, OSHA - Compliance, FEMA Emergency Response Planning Effective

Communication, ICS-100 Emergency Response, NFPA - Life Safety, Property

and Casualty Loss Control, Food Safety

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