Workers Compensation Project

PATRICIA M. HAGAN

** ************ ***** **** #*

Quincy, MA 02169

617-***-**** - *.*.*****@*******.***

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SUMMARY OF QUALIFICATIONS

Highly motivated, resourceful insurance claims specialist with diverse

cross-functional background and an excellent record of success in winning

settlements and reducing claims payouts to acceptable and just amounts. Has

solid background in investigation and settlement of complex claims.

EXPERIENCE

Risk Enterprise Management, Quincy, MA

Senior Claims Specialist 2006 -

2009

. Administered workers compensation claims encompassing all New England

States

. Processed between 150-200 claims for Manufacturing, Construction, and

Temporary

Staffing companies

. Initiated first contact with injured workers and supervisors

. Conducted initial investigation, obtained recorded statements and

aided injured workers in obtaining proper medical treatment

. Interacted with Employers and Treating Physicians in returning the

worker to his/her job

. Negotiated settlements when return to work was not possible

. Presented quarterly claim status reports to employers

AIG Claims Services, Boston, MA

Workers Compensation Claims Specialist 2002 -

2005

. Handled workers compensation claims for the Central Artery/Tunnel

Project and other construction projects

. Managed the claims from start to finish

. Analyzed and directed medical and vocational issues

. Filed necessary state forms

. Addressed and coordinated settlements involving liens and waivers in

third party claims

. Participated in meetings with employers and project leaders to review

claims and Loss Control procedures

AON Risk Services, Boston MA

Senior Workers Compensation Adjuster 1993 -

2002

. Administered 200 workers compensation claims for Municipalities and

Schools

. Oversaw workers compensation claims from the initial receipt to the

closing

. Conducted person-to-person interviews with the injured worker,

witnesses and the employer

. Met with town and school administrators to review claims and loss

control problems

EDUCATION

College of New Rochelle, New Rochelle, NY

Bachelor of Arts in Psychology

LICENSES

Licensed to handle workers compensation in CT, RI, ME, NH and VT. No

license required in MA.

Hagan, Patricia - Resume,

page 2

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