Customer Service Account Executive

My skills are being offered to you as your next Accounts Receivable

Professional

Associate's Degree in Professional Bookkeeping in process in the evenings

at Antelope Valley College

The background of my skills was obtained through many years of hands on

experience along with formal college classes to help me succeed in

various types of Office environments. My skills and knowledge have come

from the responsibilities of handling the Administrative, Clerical,

Accounts Receivable, Accounts Payable, and Customer Service Departments

for Multi Million Dollar Companies and formal education.

Over my years of experience I have had the opportunity to work with all

and other various types of these business functions:

> Accounts Receivable responsibilities

> Accounts Payable Assistant

> Payroll Assisting

> Double Entry Bookkeeping

> Time card accuracy and proofing

> Heavy Customer contact by telephone, and face to face

> Data Entry, Billing, and Invoicing done with accuracy

> 10 Key proficiency

> Posting all cash, checks, and credit card payments to accounts

> Formal education and hands on experience with Excel, Quickbooks

Pro, Peachtree, MS Word, and Outlook

> Assisted customers with questions on the status of their accounts

and as a CSR ( Customer Service Representative)

> Plus a vast array of other skills that might benefit this position

As a professional in the above fields I have had the opportunity to use and

hone my skills for industries with Heavy Customer Service requirements.

Each and every one of these companies allowed me the opportunity to advance

and expand my skills and expand my areas of expertise.

Thank you very much for considering me for the position.

Sincerely,

Donna Shutt

. Over 14 years of Accounts Receivable skills obtained from such

industries as: Manufacturing, Distribution, Printing, Insurance, Auto

Dealership, Building Contractors, etc

. Accounts Payable Assistant

. Assistant Payroll Clerk

. Reconciling Bank Statements

. Prepared and balanced bank deposits

. Reconciled cashiers summaries to activity reports

. Assisted customers with questions on the status of their accounts

. Electronically and manually processed all credit card transactions

. Posted all cash, checks, credit card payments to accounts

. Computer experience with MS Excel, Word, Access, QuickBooks Pro,

Peachtree, Power Point, Dexter & Cheney, plus various custom software

programs

. 10 key by touch

. Data Entry, Billing, Invoicing, Typing 44WPM

. Collections

Account Executive/Inside Sales/Customer Service Representative

. 7 years of experience as an Account Executive with Inside sales in a

Manufacturing Environment

. Telephone, and internet prospecting for new customers

. Maintaining current customer accounts through telephone contact and e-

mails

. Received customer orders by e-mail, fax, and telephone

. Performed order entry

. Following orders thru to ensure completed in a timely manner

. Handling all customers inquiries and problem solving

. Negotiated pricing

. Creating lasting relationships with customers to promote future

business

PROFESSIONAL BACKGROUND

Oct 26, 2009 - Jan 29, 2010

Instructional Aide II-Access

Hillview Middle School, Westside Union School District, Q.H., CA 661-722-

0716

Nov 2008-Oct 2009

On-call Playground Aide

Westside Union School District, Q.H., CA 661-***-****

May 2008 - Nov 2008

Data Entry/Bookkeeping Assistant

Accurate Bookkeeping & Tax, Lancaster, CA 661-***-****

Jan 2005 - May 2008

Part-Time Student - Associates Degree in Professional Bookkeeping

During this 4 year period I worked for various Temporary Agencies as

an Accounts Receivable/Inside Sales professional.

January 1998 - December 2004

inside sales/account executive

Rip N Grip/Paiho North America, Valencia, CA 800-***-****

July 1997 - January 1998

Accounts Receivable

Rip N Grip/Paiho North America, Valencia, CA 800-***-****

EDUCATION and HONORS

Member of Alpha Gamma Sigma is the California Community College Scholastic

Honor Society.

Present - ANTELOPE VALLEY COLLEGE:

Completing AS Degree in Professional Bookkeeping

Certificates of Completion for: Bookkeeping/Payroll/ Accounting Workshop

NCI certified Jan 2010 through Westside Union School District

Contact this candidate