Customer Service Sales

Lamisha Norris

P.O. Box ******, Nashville, TN ***22. 615-***-****.

*********@*******.***

Objective Candidate with experience in customer service and

auditing seeks to obtain a position with a company

providing opportunity for growth and career

advancement.

Experience Customer Service Representative

December 2009-June 2010 T-Mobile Wireless,

Nashville, TN

Creates customer satisfaction and loyalty through

effective and timely resolution of a variety of

customer inquiries

Provides support for new data products and service

initiatives

Payment Unit Specialist

April 2008-December 2008 HCA Nashville, TN

Post cash payments data daily

Issue receipts

Transfer charge ticket information into the billing

system

Regional Specialist for Consumer Affairs

January 2007- March 2008 Nissan North America,

Franklin, TN

Assist customers with product related complaints

and inquires

Answer questions regarding vehicle operation and

warranty policies

Evaluates customer request, assist in goodwill

decisions and process claims

Responsible for researching and documentation for

vehicle buybacks

Sales Audit Specialist

November 2005- December 2006 O'Charleys, Inc,

Brentwood, TN

Audit, validate, and correct stores Daily Sales

Report documentation

Review and reconcile Daily Sales Exceptions

reporting

Balance stores weekly financial statements

Review and research recap exceptions (O/S)

Record journal entries in the General Ledger

Business Customer Care Specialist

October 1999-March 2005 Sprint PCS, Nashville, TN

Assist business customers with technical and

billing issues

Program, troubleshoot, and activate handsets

Advise business customers on the use of Sprint PCS

services and products

Set up and maintain business accounts

Education University of Phoenix

2011-Present

Pursing Degree in Healthcare Administration,

estimated completion 2012

Skills Pays close attention to detail, strong

communication and problem solving skills. Knowledge

of desktop operations, Internet/Intranet, Microsoft

Word, Excel, Access, PowerPoint, Outlook, P2K,

Premier, Meditech, Host, Artiva,DEI,AS400, FACS,

ZCA1, XPIA, VES1 and 10-key touch.

References References are available on request.

Contact this candidate