Customer Service Administrative Assistant

Location:

Posted:

May 02, 2011

ROBIN L CARROLL

********@*****.***

Administrative Assistant

Self Starter ~ Resourceful ~ Innovative ~ Diligent ~ Consistent

Summary of Qualifications

. Maintain all duties for Executive Vice President, including calendar,

correspondence, travel arrangements, expense reports.

. Maintain all personal bill pay, record keeping, personal financial

statements, banking, insurance and appointments for EVP.

. Maintain excellent customer relations and developed customer rapport .

. Supervise construction contractors, payments, and draw requests.

. Ability to follow instructions well and make decisions with no

supervision

. Maintain all financial record-keeping procedures without error.

. Compile, record and maintain manual filing system.

. Operate a multi-line telephone and switchboard.

. Create and proofread correspondence and documents.

. Assess customer needs, exceeds standards of service and evaluate

satisfaction.

. Diplomatically resolve customers' complaints.

. Arrange conference calls among government officials, executives,

management and staff.

. Setup catered events within the company and when traveling.

. Excellent managerial, organizational and time management skills.

. Ability to work in a fast-paced atmosphere.

Computer Competencies

Microsoft Windows 7 ~ Word ~ Excel ~ Outlook ~ QuickBooks

Employment History

Executive Assistant

Florida Crystals West Palm Beach, FL

Corp

May, 1994-August,

2008

Office/ Customer Service Manager

International Management iami

Corp Miami and West Palm Beach, FL

April, 1977-May, 1994

References Available on Request